An ERP (Enterprise Resource Planning) system represents a connection to a section of your ERP system of record. For example, sales orders or vendor invoices.

ERP systems organize connections to the system of record

The system plays a crucial role in data synchronization, sharing, and collaboration, enabling seamless integration and operation between the ERP model and the connected ERP system.

ERP Canvas provides a standard set of ERP models, such as SAP Material Stock and SAP Purchase Document. You can also build new models. For a list of standard ERP models, which you must clone to modify, see Standard ERP models and extraction tables for ERP Canvas.

Configuring ERP systems and checking connections

ERP systems are configured by ServiceNow admins. Each installation of ERP Canvas supports adding up to 10 systems. However, ERP Canvas can connect to only one live ERP system at a time.

ERP Canvas regularly scans all connected ERP systems for the latest heartbeat, which indicates whether a ping to the ERP system connection is currently successful.