---
sourceDocument: Australia Telecommunications Network Inventory
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/telecom-network-inventory

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Rack allocation workflow

# Rack allocation workflow {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The rack allocation agentic workflow reserves rack unit space in a datacenter by evaluating placement policies, capacity metrics, and change request requirements to find suitable rack allocations.

## Rack allocation workflow overview {#rack-allocation-workflow__section_pgh_pr2_l2c}

The rack allocation agentic workflow handles change requests and finds racks that can accommodate the capacity requirement based on specific physical and logical constraints. The workflow processes change requests that
require rack unit allocation and creates Affected CI records. You can resolve infrastructure requests faster and reduce queue delays. To learn more see [Data center infrastructure rack allocation](https://servicenow-prod.fluidtopics.net/WkmKlbVooS2j131UTWjCog "Data center infrastructure allocation reserves rack unit space in a data center based on the requirements specified in a change request and the placement policies that you have configured.")

## Role required {#rack-allocation-workflow__section_wrj_tzk_jhc}

Role required: sn_ni_core.dc_ops_agent or sn_ni_core.inventory_agent

## Access the rack allocation workflow {#rack-allocation-workflow__section_sgj_h4h_l2c}

To access the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Rack Allocation Workflow.
{#rack-allocation-workflow__ol_xln_bzf_m2c}

## Test the agentic workflow {#rack-allocation-workflow__section_dqy_dxz_fgc}

To access the use case testing page:

1. Navigate to AllAI Agent StudioTesting.
2. On the Overview page, select Rack allocation workflow.
{#rack-allocation-workflow__ol_kdw_fxz_fgc}

To test the use case, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI agents in the rack allocation workflow {#rack-allocation-workflow__section_tnt_fph_l2c}

The Rack Allocation Workflow uses the Rack placement AI agent to execute allocation steps. The LLM matches the agent's name and description to workflow steps to select the appropriate agent.
{#rack-allocation-workflow__table_gzg_pqh_l2c__entry__2}

| AI agent | AI agent role |
|-|-|
| Rack placement AI agent | Finds a datacenter rack allocation that fits a change request's capacity requirements. The agent runs autonomously based on the workflow instructions. Tools used by the agent * find_rack_placement --- Finds racks that can accommodate the requested resources. Applies placement policies and capacity constraints. Returns a ranked list of suitable racks. * validate_change_request --- Validates the change request. Verifies required fields are present and properly formatted. Returns validation status. * finalize_allocation --- Finalizes the rack allocation flow: writes a work note summarizing the outcome and moves the change request to Design Complete state. * retrieve_change_request --- Reads the change request from CMDB. Extracts target data center, RU, power, weight, temperature, and equipment requirements. * retrieve_policy --- Retrieves placement policies from published Knowledge Base articles for the target datacenter and individual racks. |
[Table 1. Rack allocation workflow AI agents]

{#rack-allocation-workflow__table_gzg_pqh_l2c}
**Related concepts**   

* [Data center infrastructure rack allocation](https://servicenow-prod.fluidtopics.net/WkmKlbVooS2j131UTWjCog "Data center infrastructure allocation reserves rack unit space in a data center based on the requirements specified in a change request and the placement policies that you have configured.")

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