---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# CSM MCP Server release notes

# CSM MCP Server release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
CSM MCP Server application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-csm-mcp-server__section_wpt_4cs_tjc}

Version 1.2.0 - August 2026
:   New: Sentiment Analysis \& Activity Response Generation: Two new GenAI skills for CSM MCP Server, with full enterprise security and intelligent plugin gating. Tools deploy only on instances where the com.sn.csm.gen.ai plugin is
    active---no setup errors, no unnecessary dependencies.

Version 1.0.4 - July 2026
:
    * Use the CSM MCP (Model Context Protocol) Server to expose Customer Service Management capabilities as standardized tools that AI systems can consume.
    * The MCP server contains no business logic or implementation. All underlying logic is delegated to existing ServiceNow APIs, script includes, flow actions, subflows, and Now Assist skills across apps.