Usage Insight Data Export release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Usage Insight Data Export release notes

    The Usage Insight Data Export application enables ServiceNow customers to programmatically export User Experience Analytics (UXA) usage data. This capability allows you to analyze ServiceNow usage alongside other system data for deeper and broader insights.

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    Data export requests are submitted through a REST API and processed asynchronously. The exported data is delivered in JSON batches via a dedicated, account-isolated Kafka messaging topic, which you can consume using a standard Kafka client.

    Key Features

    • Programmatic REST API: Submit export requests securely through a single POST endpoint with mutual SSL authentication and role-based access control.
    • Asynchronous Processing: Export requests return immediately with a job ID, allowing large exports to run in the background without blocking other operations.
    • Kafka-based Delivery: Exported data streams in batches to a dedicated Hermes Kafka topic for reliable, high-availability consumption.
    • Flexible Data Selection: Choose specific event fields to export, such as event name, timestamp, channel, hashed user ID, and application details.
    • Filtering Capabilities: Narrow exports by event name, channel, application, and date range for targeted data extraction.
    • Privacy and Security: User identifiers are hashed by default to preserve privacy, and exports operate within instance-scoped security boundaries.
    • Scalability: Supports recurring, high-volume exports with date ranges up to 90 days per request, exceeding manual export capabilities.

    Practical Benefits for ServiceNow Customers

    This application empowers you to integrate ServiceNow UXA data into your broader analytics ecosystem efficiently and securely. By leveraging asynchronous exports and Kafka delivery, you can handle large data volumes on a recurring schedule without impacting system performance. The ability to filter and select specific data fields ensures you only export relevant information, optimizing your analytics workflows while maintaining user privacy.

    Version history for the ServiceNow® Usage Insight Data Export application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.1 - July 2026
    • Usage Insight Data Export lets you programmatically export your User Experience Analytics (UXA) usage data from ServiceNow so you can analyze it alongside data from your other systems. Submit an export request through a simple REST API, and your data is processed asynchronously and delivered in batches to a dedicated, account-isolated messaging topic that you consume with a standard Kafka client.
    • Select exactly the event fields you need, filter by event name, channel, application, and date range, and move usage data at scale on a recurring schedule. With hashed user identifiers, instance-scoped security, and high-availability delivery, Data Export brings ServiceNow usage insights into your analytics tools for deeper analysis and broader insights by joining your datasets.
    • What's included:
      • Programmatic REST API — Submit export requests via a single POST endpoint, secured with mutual SSL authentication and accessed through a dedicated role.
      • Asynchronous processing — Requests return immediately with a job ID, so large exports run in the background without blocking.
      • Results delivery via Kafka — Results are streamed in JSON batches to a dedicated Hermes topic you consume with a standard Kafka client.
      • Flexible column selection — Choose exactly which event fields to export, including name, timestamp, channel, hashed user ID, and application.
      • Filtering — Narrow exports by event name, channel, application, and date range.
      • Privacy-preserving — User identifiers are hashed by default.
      • Built for scale — Run recurring, high-volume exports beyond what manual export supports, with date ranges up to 90 days per request.
    Version 1.0.0 - July 2026
    Usage Insight Data Export lets you programmatically export your User Experience Analytics (UXA) usage data from ServiceNow so you can analyze it alongside data from your other systems. Submit an export request through a simple REST API, and your data is processed asynchronously and delivered in batches to a dedicated, account-isolated messaging topic that you consume with a standard Kafka client. Select exactly the event fields you need, filter by event name, channel, application, and date range, and move usage data at scale on a recurring schedule. With hashed user identifiers, instance-scoped security, and high-availability delivery, Data Export brings ServiceNow usage insights into your analytics tools for deeper analysis and getting broader insights by joining your datasets.