---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# August 17 2026 Now Assist Suite release notes

# August 17 2026 Now Assist Suite release notes {#ariaid-title1}

Release version: Store  
Updated August 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 62 minutes to read  
Now Assist Suite version and compatibility information for the August 17 2026 release on the ServiceNow Store.
Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See [Now Assist suite versions in the Application Manager](https://www.servicenow.com/docs/r/platform-administration/application-manager/now-assist-suites-app-mgr.html) for more details.

## Suite version 28.10.20260817 - Zurich Patch 10

{#na-suite-rn-2026-08-17__entry__3}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 9.2.1 | Fixed Defect fixes and improvements. |
| Now Assist AI Agents | 8.0.16 | This release contains minor updates to support internal testing of AI agents. |
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
| Now Assist for IT Service Management (ITSM) | 15.2.1 | Fixed Defect fixes and improvements. |
[Table 1. New or updated applications]

{#na-suite-rn-2026-08-17__entry__18}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.2 | 2026-06-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.3 | 2026-06-16 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.0.1 | 2026-06-16 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.3 | 2026-03-12 |
| GRC Shared GenAI | 22.2.0 | 2026-05-05 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.0 | 2026-05-05 |
| IRM Risk GenAI | 22.2.0 | 2026-05-05 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.3 | 2026-06-16 |
| Now Assist for Customer Service Management (CSM) | 13.0.3 | 2026-06-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.1.0 | 2026-03-12 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IRM | 22.2.0 | 2026-05-05 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.2.0 | 2026-05-05 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.7 | 2026-06-16 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.0.8 | 2026-06-16 |
| prompt-management | 1.0.11 | 2026-03-12 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.1 | 2026-03-12 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 2. Application versions carried forward (no changes)]

## Suite version 28.11.20260817 - Zurich Patch 11

{#na-suite-rn-2026-08-17__entry__642}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 10.1.3 | Fixed Defect fixes and improvements. |
| Now Assist AI Agents | 8.1.12 | This release contains minor updates to support internal testing of AI agents. |
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
| Now Assist for IT Service Management (ITSM) | 16.1.1 | Fixed Defect fixes and improvements. |
[Table 3. New or updated applications]

{#na-suite-rn-2026-08-17__entry__657}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.8 | 2026-07-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Generation | 28.3.3 | 2026-03-12 |
| Flow Summarization | 28.3.4 | 2026-03-12 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.1.2 | 2026-07-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 28.9.4 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 13.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.0 | 2026-07-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 2.0.5 | 2026-01-20 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for Integration Hub | 2.2.1 | 2025-11-06 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.0.2 | 2026-03-12 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 2.6.8 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.4 | 2026-03-12 |
| Now Assist for RSM | 1.3.0 | 2026-03-12 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.5.10 | 2025-12-11 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.0.9 | 2026-04-09 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.4 | 2026-07-09 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.1.9 | 2026-07-09 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM AI agent collection | 1.3.0 | 2026-03-12 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 4. Application versions carried forward (no changes)]

## Suite version 28.12.20260815 - Zurich Patch 12

{#na-suite-rn-2026-08-17__entry__1290}

| App name | Version number | Release notes |
|-|-|-|
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
[Table 5. New or updated applications]

{#na-suite-rn-2026-08-17__entry__1296}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.5.3 | 2026-08-07 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.3.2 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.6 | 2026-08-07 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.3.2 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Summary | 28.2.6 | 2025-12-11 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.6 | 2026-03-12 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.1.4 | 2026-08-07 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Catalog Requests | 7.2.4 | 2026-08-07 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.1.14 | 2026-08-07 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Financial Services Operations AI agent collection | 3.0.3 | 2025-12-11 |
| Flow Designer GenAI | 30.0.6 | 2026-08-07 |
| Flow Generation | 28.4.4 | 2026-08-07 |
| Flow Summarization | 28.4.4 | 2026-08-07 |
| Form data collector | 2.0.0 | 2025-12-11 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| Generative AI Controller | 14.2.2 | 2026-08-07 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.0.7 | 2026-08-07 |
| GRC Shared GenAI | 22.2.3 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| IRM Compliance GenAI | 22.2.5 | 2026-08-07 |
| IRM Risk GenAI | 22.2.4 | 2026-08-07 |
| IT Service Management AI agent collection | 11.0.5 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.11 | 2026-08-07 |
| Knowledge Graph | 8.2.1 | 2026-08-07 |
| LEAP | 4.2.1 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations AI agents collection | 3.2.0 | 2026-08-07 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.1.1 | 2026-01-20 |
| Now Assist for Vault | 1.0.4 | 2026-03-12 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| Platform AI Agents and Skills | 13.2.5 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| Public Sector Digital Services AI Agent Collection | 1.6.0 | 2026-08-07 |
| Query Generation | 6.2.2 | 2026-08-07 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.0.4 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.2.13 | 2026-08-13 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.8 | 2026-08-07 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Search | 17.2.7 | 2026-08-07 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.4 | 2026-08-07 |
| ServiceNow Otto for Creator | 28.9.11 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 13.3.2 | 2026-08-07 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.1 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 2.1.4 | 2026-08-07 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.2.1 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for IT Service Management (ITSM) | 17.0.5 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.0.4 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.2.6 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.3.3 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Setup | 4.0.5 | 2026-08-13 |
| ServiceNow Otto for Setup Core | 3.0.7 | 2026-08-13 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 1.7.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.1.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.8 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.3 | 2026-08-07 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Test Generation | 5.0.2 | 2026-03-12 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| UI Generation | 28.2.14 | 2026-01-23 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| Workflow Data Fabric Hub | 2.2.1 | 2026-01-20 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 6. Application versions carried forward (no changes)]

## Suite version 29.3.20260817 - Australia Patch 3

{#na-suite-rn-2026-08-17__entry__1953}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 9.2.1 | Fixed Defect fixes and improvements. |
| ITSM - Advanced | 2.1.7 | Fixed Defect fixes and improvements. |
| ITSM - Foundation | 2.1.7 | Fixed Defect fixes and improvements. |
| ITSM - Prime | 2.1.7 | Fixed Defect fixes and improvements. |
| Now Assist AI Agents | 8.0.16 | This release contains minor updates to support internal testing of AI agents. |
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
| Now Assist for IT Service Management (ITSM) | 15.2.1 | Fixed Defect fixes and improvements. |
[Table 7. New or updated applications]

{#na-suite-rn-2026-08-17__entry__1977}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.3.2 | 2026-06-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.1.0 | 2026-06-16 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.9.0 | 2026-06-16 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.0.0 | 2026-06-16 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.3 | 2026-06-16 |
| AI Agents for ITAM | 4.3.0 | 2026-06-16 |
| AI agents for Observability | 6.0.5 | 2026-06-16 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.2.2 | 2026-06-16 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.1.1 | 2026-06-16 |
| AI Control Tower for Now Assist | 4.0.0 | 2026-06-16 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.0.8 | 2026-06-16 |
| AI Desktop Actions | 4.0.1 | 2026-06-16 |
| AI Enhanced Recommended Actions | 1.0.2 | 2026-05-05 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.3.4 | 2026-06-16 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.0.1 | 2026-06-16 |
| Alert Assist | 3.9.3 | 2026-06-16 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.10 | 2026-06-16 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.11 | 2025-12-11 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.3.1 | 2026-06-16 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.3.1 | 2026-06-16 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.2 | 2026-06-16 |
| Chat Summarization for Virtual Agent | 1.11.3 | 2026-06-16 |
| Collaborative Work Management - Advanced | 2.0.3 | 2026-06-16 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.1 | 2026-06-16 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.9 | 2026-06-16 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 9.0.3 | 2026-06-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CPQ for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| CPQ for Manufacturing Foundation | 2.0.0 | 2026-08-07 |
| CSM - Advanced | 1.0.0 | 2026-04-09 |
| CSM - Foundation | 1.0.0 | 2026-04-09 |
| CSM - Prime | 1.0.0 | 2026-04-09 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.0.3 | 2026-06-16 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.4.1 | 2026-03-12 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.3.4 | 2026-06-16 |
| Enhanced Features for IRM Professional | 22.3.3 | 2026-06-16 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.1 | 2026-06-16 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.1.0 | 2026-06-16 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.0.1 | 2026-04-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.0.1 | 2026-06-16 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.3.4 | 2026-06-16 |
| GRC Shared GenAI | 22.3.1 | 2026-06-16 |
| Group-Action Framework | 7.0.1 | 2026-06-16 |
| Hardware Asset Management - Advanced | 1.0.1 | 2026-06-16 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.4 | 2026-05-05 |
| Health and Safety - Foundation | 1.0.4 | 2026-05-05 |
| Health and Safety - Prime | 1.0.4 | 2026-05-05 |
| HR Service Delivery AI agent collection | 7.0.2 | 2026-06-16 |
| HR Talent AI Agent Collection | 5.0.2 | 2026-06-16 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.0.2 | 2026-06-16 |
| HRSD - Foundation | 2.0.2 | 2026-06-16 |
| HRSD - Prime | 2.0.2 | 2026-06-16 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.3.3 | 2026-06-16 |
| Integrated Risk Management Foundation | 22.3.2 | 2026-06-16 |
| Integrated Risk Management Prime | 22.3.3 | 2026-06-16 |
| IRM Compliance GenAI | 22.3.1 | 2026-06-16 |
| IRM Risk GenAI | 22.3.2 | 2026-06-16 |
| IT Service Management | 3.0.2 | 2026-06-16 |
| IT Service Management Advanced | 3.0.1 | 2026-06-16 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.0.10 | 2026-06-16 |
| ITOM - Prime | 1.0.6 | 2026-06-16 |
| ITOM AI Agents For Service Mapping | 1.3.2 | 2026-06-16 |
| Knowledge Center | 31.10.8 | 2026-06-16 |
| Knowledge Graph | 8.0.0 | 2026-06-16 |
| LEAP | 4.0.0 | 2026-06-16 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.0 | 2026-06-16 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.11 | 2026-05-05 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.0 | 2026-06-16 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.5.0 | 2026-06-16 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.5.1 | 2026-06-16 |
| Notifications Email Agents | 2.1.1 | 2026-06-16 |
| Now Assist Admin Console | 10.0.12 | 2026-07-02 |
| Now Assist Agents for requestor | 3.5.0 | 2026-06-16 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.0.3 | 2026-06-16 |
| Now Assist Center | 4.0.3 | 2026-08-13 |
| Now Assist context menu | 3.6.4 | 2026-06-16 |
| Now Assist Data Kit | 8.0.4 | 2026-06-16 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.1.2 | 2026-04-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.0.1 | 2026-06-16 |
| Now Assist for Complaint Case (CSM) | 2.1.5 | 2026-06-16 |
| Now Assist for Configuration Management Database (CMDB) | 3.8.0 | 2026-06-16 |
| Now Assist for Contract Analysis | 1.0.9 | 2026-06-16 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.2.5 | 2026-06-16 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.0.5 | 2026-07-16 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.3.1 | 2026-06-16 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.2.0 | 2026-06-16 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.3.0 | 2026-06-16 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.2.3 | 2026-06-16 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IRM | 22.3.3 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.6.16 | 2026-06-16 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.1 | 2026-06-16 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.0.0 | 2026-06-16 |
| Now Assist for Platform Advanced | 2.0.0 | 2026-06-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.0.0 | 2026-06-16 |
| Now Assist for Platform Prime | 2.0.0 | 2026-06-16 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Privacy Management | 22.3.1 | 2026-06-16 |
| Now Assist for Process Mining | 3.0.12 | 2026-05-05 |
| Now Assist for Prompt Assistance | 5.0.4 | 2026-06-16 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.3 | 2026-06-16 |
| Now Assist for Security Incident Response (SIR) | 6.1.2 | 2026-06-16 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Smart Assessment Engine | 22.3.5 | 2026-06-16 |
| Now Assist for Software Asset Management (SAM) | 8.0.1 | 2026-06-16 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.6.0 | 2026-06-16 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.2 | 2026-06-16 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.2 | 2026-06-16 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.0.3 | 2026-06-16 |
| Now Assist for Vulnerability Response | 5.0.0 | 2026-06-16 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.0.7 | 2026-06-16 |
| Now Assist in Catalog Builder | 7.2.0 | 2026-06-16 |
| Now Assist in Catalog item forms | 1.3.2 | 2026-05-05 |
| Now Assist in Contract Management | 2.2.1 | 2026-06-16 |
| Now Assist in Conversational Catalog Request | 7.0.2 | 2026-05-05 |
| Now Assist in Document Intelligence | 6.1.2 | 2026-06-16 |
| Now Assist in Document Management | 2.1.0 | 2026-06-16 |
| Now Assist in Knowledge Management | 30.10.3 | 2026-06-16 |
| Now Assist in Standard Ticket Page | 1.1.0 | 2026-06-16 |
| Now Assist in Virtual Agent | 19.0.10 | 2026-06-16 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 1.1.1 | 2026-06-16 |
| Now Assist Skill Discovery and Execution | 10.1.1 | 2026-06-16 |
| Now Assist Skill Kit | 9.0.4 | 2026-06-16 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.3 | 2026-06-16 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.0.8 | 2026-06-16 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.3.1 | 2026-06-16 |
| prompt-management | 1.0.11 | 2026-03-12 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.0.0 | 2026-06-16 |
| Query Orchestrator | 1.1.0 | 2026-06-16 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.3.1 | 2026-06-16 |
| Recommended Actions for Security Operations | 2.2.1 | 2026-06-16 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.11 | 2026-05-05 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 6.0.1 | 2026-06-16 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.0.1 | 2026-06-16 |
| Software Asset Management AI Prime | 2.0.1 | 2026-06-16 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SOM for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| SOM for Manufacturing Prime | 2.0.0 | 2026-08-07 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.2 | 2026-06-16 |
| Third-party Risk Management Professional Plus | 22.3.2 | 2026-06-16 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Foundation | 2.0.0 | 2026-06-16 |
| Unified Security Exposure Management (USEM) - Prime | 2.0.0 | 2026-06-16 |
| Voice input for Now Assist | 1.4.0 | 2026-06-16 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 8. Application versions carried forward (no changes)]

## Suite version 29.4.20260817 - Australia Patch 4

{#na-suite-rn-2026-08-17__entry__3120}

| App name | Version number | Release notes |
|-|-|-|
| IT Service Management AI agent collection | 10.1.3 | Fixed Defect fixes and improvements. |
| ITSM - Prime | 2.2.8 | Fixed Defect fixes and improvements. |
| Now Assist AI Agents | 8.1.12 | This release contains minor updates to support internal testing of AI agents. |
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
| Now Assist for IT Service Management (ITSM) | 16.1.1 | Fixed Defect fixes and improvements. |
[Table 9. New or updated applications]

{#na-suite-rn-2026-08-17__entry__3138}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.4.8 | 2026-07-16 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.3.0 | 2026-06-16 |
| Agentic Contact Center for Insurance | 1.2.2 | 2026-07-09 |
| AI Agent Advisor | 1.2.2 | 2026-07-09 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.10.0 | 2026-07-09 |
| AI Agents for Customer Success Management | 2.7.4 | 2026-06-16 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.1 | 2026-06-16 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for ITAM | 4.4.0 | 2026-07-09 |
| AI agents for Observability | 6.1.4 | 2026-07-09 |
| AI Agents for Service Exchange Provider | 1.1.4 | 2026-07-09 |
| AI agents for SLO | 2.0.3 | 2026-06-16 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.1 | 2026-06-16 |
| AI Control Tower for Enterprise AI Foundation | 1.2.1 | 2026-07-09 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.2.3 | 2026-07-09 |
| AI Data Explorer | 5.1.6 | 2026-07-09 |
| AI Desktop Actions | 5.0.1 | 2026-07-09 |
| AI Enhanced Recommended Actions | 1.0.3 | 2026-07-09 |
| AI Experience Framework Skills | 1.2.0 | 2026-07-09 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.1.0 | 2026-07-09 |
| Alert Assist | 3.10.0 | 2026-07-09 |
| Amazon Bedrock Spoke | 1.5.0 | 2026-06-16 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.2.0 | 2026-06-16 |
| APO - Prime | 1.2.0 | 2026-06-16 |
| App Engine - Prime | 29.1.5 | 2026-06-16 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.3.1 | 2026-06-16 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.4.1 | 2026-07-09 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.1 | 2026-05-05 |
| Catalog Conversational Coverage | 6.0.2 | 2026-05-05 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.11.4 | 2026-07-09 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.5 | 2026-07-09 |
| Common AI Framework | 1.0.1 | 2026-06-16 |
| Complaint Case AI Agents collection | 1.4.3 | 2026-07-09 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Contract Management Pro - Prime | 1.0.11 | 2026-07-09 |
| Conversation Evaluator | 3.0.4 | 2026-06-16 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 10.0.5 | 2026-07-16 |
| Conversational subflows and actions | 29.2.2 | 2026-04-09 |
| Core Business Suite | 3.2.7 | 2026-07-09 |
| Core Business Suite Advanced | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Advanced for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite AI Agent | 3.2.7 | 2026-07-09 |
| Core Business Suite for Finance | 3.2.7 | 2026-07-09 |
| Core Business Suite for Health and Safety | 3.2.7 | 2026-07-09 |
| Core Business Suite for Human Resources | 3.2.7 | 2026-07-09 |
| Core Business Suite for Legal | 3.2.7 | 2026-07-09 |
| Core Business Suite For Source To Pay | 3.2.7 | 2026-07-09 |
| Core Business Suite For Workplace Service Delivery | 3.2.7 | 2026-07-09 |
| Core Business Suite Foundation | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Foundation for Workplace Services | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Finance | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Health and Safety | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Human Resources | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Legal | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Source to Pay | 3.0.7 | 2026-07-09 |
| Core Business Suite Prime for Workplace Services | 3.0.7 | 2026-07-09 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CPQ for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| CPQ for Manufacturing Foundation | 2.0.0 | 2026-08-07 |
| CSM - Advanced | 2.0.1 | 2026-07-09 |
| CSM - Foundation | 2.0.1 | 2026-07-09 |
| CSM - Prime | 2.0.1 | 2026-07-09 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.1 | 2026-05-05 |
| Custom App Record Summarization | 29.2.2 | 2026-06-16 |
| Customer Service Management AI agent collection | 6.1.0 | 2026-07-09 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DCNAM - Advanced | 2.0.2 | 2026-07-09 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.3.2 | 2026-06-16 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| External content connectors - Now assist agent | 1.1.2 | 2026-07-09 |
| Field Service Management AI agent collection | 3.0.1 | 2026-06-16 |
| Financial Services Operations AI agent collection | 4.2.1 | 2026-07-09 |
| Flow Designer GenAI | 29.1.3 | 2026-03-12 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.1.2 | 2026-04-09 |
| Flow Summarization | 29.1.2 | 2026-04-09 |
| Form data collector | 2.2.1 | 2026-07-09 |
| FSC Common - Foundation | 1.2.0 | 2026-06-16 |
| FSC Common - Prime | 1.2.0 | 2026-06-16 |
| FSM - Advanced | 2.0.1 | 2026-06-16 |
| FSM - Foundation | 2.0.1 | 2026-06-16 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.1.2 | 2026-07-09 |
| Google Gemini Spoke | 1.6.0 | 2026-03-12 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.1.1 | 2026-07-09 |
| Hardware Asset Management - Advanced | 1.0.2 | 2026-07-09 |
| HCLS - Advanced | 2.0.1 | 2026-05-05 |
| HCLS - Foundation | 2.0.1 | 2026-05-05 |
| HCLS - Prime | 2.0.1 | 2026-05-05 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Service Delivery AI agent collection | 7.1.1 | 2026-07-09 |
| HR Talent AI Agent Collection | 5.0.4 | 2026-07-09 |
| HR Voice AI Agents | 2.3.6 | 2026-06-16 |
| HRSD - Advanced | 2.1.0 | 2026-07-09 |
| HRSD - Foundation | 2.1.0 | 2026-07-09 |
| HRSD - Prime | 2.1.0 | 2026-07-09 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Cyber Security Suite Prime | 1.0.3 | 2026-07-09 |
| Industrial Operations Suite Advanced | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Foundation | 1.0.1 | 2026-04-09 |
| Industrial Operations Suite Prime | 1.0.1 | 2026-04-09 |
| Insights Clustering Utils | 3.2.2 | 2026-07-09 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.1.1 | 2026-07-09 |
| IT Service Management Advanced | 3.1.1 | 2026-07-09 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.0 | 2026-07-09 |
| ITOM - Prime | 1.1.0 | 2026-07-09 |
| ITOM AI Agents For Service Mapping | 1.4.0 | 2026-07-09 |
| ITSM - Advanced | 2.2.5 | 2026-08-07 |
| ITSM - Foundation | 2.2.6 | 2026-08-07 |
| Knowledge Center | 31.11.3 | 2026-07-09 |
| Knowledge Graph | 8.1.0 | 2026-07-09 |
| LEAP | 4.1.0 | 2026-07-09 |
| Legal Service Delivery - Prime | 1.0.9 | 2026-06-16 |
| List AI Experience | 3.0.0 | 2026-06-16 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations AI agents collection | 2.3.0 | 2026-07-09 |
| Manufacturing Commercial Operations Foundation | 1.2.0 | 2026-07-09 |
| Manufacturing Commercial Operations Prime | 1.2.0 | 2026-07-09 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.2 | 2026-07-09 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.2.0 | 2026-06-16 |
| Model Context Protocol Server | 1.6.1 | 2026-07-09 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist Admin Console | 10.1.5 | 2026-07-09 |
| Now Assist Agents for requestor | 3.6.1 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist AI web agent | 31.0.5 | 2026-06-16 |
| Now Assist Analytics | 5.1.2 | 2026-07-09 |
| Now Assist Center | 5.0.7 | 2026-08-13 |
| Now Assist context menu | 3.7.1 | 2026-07-09 |
| Now Assist Data Kit | 8.1.6 | 2026-07-09 |
| Now Assist for Accounts Payable Operations (APO) | 8.0.0 | 2026-06-16 |
| Now Assist for App Engine | 29.2.3 | 2026-06-16 |
| Now Assist for Automation Center | 1.2.4 | 2026-07-09 |
| Now Assist for Care Team Operations | 2.0.1 | 2026-05-05 |
| Now Assist for code generation | 28.5.23 | 2026-06-16 |
| Now Assist for Collaborative Work Management (CWM) | 6.1.2 | 2026-07-09 |
| Now Assist for Complaint Case (CSM) | 2.1.6 | 2026-07-09 |
| Now Assist for Configuration Management Database (CMDB) | 4.0.0 | 2026-07-09 |
| Now Assist for Contract Analysis | 1.0.11 | 2026-07-09 |
| Now Assist For Core Business Suite | 3.2.7 | 2026-07-09 |
| Now Assist for CPQ | 1.0.5 | 2026-07-09 |
| Now Assist for Creator | 29.4.1 | 2026-07-09 |
| Now Assist for CSM Major Issue Management | 1.1.0 | 2026-07-09 |
| Now Assist for Customer Service Management (CSM) | 14.1.1 | 2026-07-09 |
| Now Assist for Employee Experience | 4.3.2 | 2026-06-16 |
| Now Assist for Enterprise Architecture (EA) | 7.4.1 | 2026-07-09 |
| Now Assist for Enterprise Asset Management | 1.0.1 | 2026-04-09 |
| Now Assist for Error Framework | 1.0.3 | 2026-06-16 |
| Now Assist for Field Service Management (FSM) | 10.0.1 | 2026-06-16 |
| Now Assist for Financial Services Operations (FSO) | 3.3.1 | 2026-07-09 |
| Now Assist for FSC Common | 7.0.0 | 2026-06-16 |
| Now Assist for Hardware Asset Management | 4.4.0 | 2026-07-09 |
| Now Assist for Health and Safety | 1.4.1 | 2026-06-16 |
| Now Assist for HLA | 1.0.1 | 2026-03-12 |
| Now Assist for HR Service Delivery (HRSD) | 13.3.2 | 2026-07-09 |
| Now Assist for Impact | 4.0.5 | 2026-06-16 |
| Now Assist for IT Operations Management (ITOM) | 2.8.0 | 2026-07-09 |
| Now Assist for Legal Service Delivery | 1.8.1 | 2026-06-16 |
| Now Assist for Manufacturing Commercial Operations (MCO) | 2.3.0 | 2026-07-09 |
| Now Assist for Operational Sustainability | 22.3.2 | 2026-06-16 |
| Now Assist for Order Management | 2.2.2 | 2026-07-09 |
| Now Assist for OTSM | 3.1.2 | 2026-03-12 |
| Now Assist for Platform | 12.1.1 | 2026-07-09 |
| Now Assist for Platform Advanced | 2.1.0 | 2026-07-09 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Platform Foundation | 2.1.0 | 2026-07-09 |
| Now Assist for Platform Prime | 2.1.0 | 2026-07-09 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Process Mining | 3.1.2 | 2026-07-09 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| Now Assist for Public Sector Digital Services (PSDS) | 2.2.2 | 2026-06-16 |
| Now Assist for Purchase Order Management (POM) | 1.2.0 | 2026-06-16 |
| Now Assist for RPA Hub | 5.0.2 | 2025-12-11 |
| Now Assist for RSM | 1.4.0 | 2026-04-09 |
| Now Assist for Sales and Order Management for Telecommunications | 4.1.2 | 2026-07-09 |
| Now Assist for Sales Force Automation (SFA) | 1.1.5 | 2026-07-09 |
| Now Assist for Security Incident Response (SIR) | 6.3.4 | 2026-07-09 |
| Now Assist for Security Incident Response integrations | 1.2.1 | 2026-06-16 |
| Now Assist for Service Exchange | 1.1.4 | 2026-07-09 |
| Now Assist for Setup | 3.1.4 | 2026-07-09 |
| Now Assist for Setup Core | 2.1.5 | 2026-07-09 |
| Now Assist for Software Asset Management (SAM) | 9.0.0 | 2026-07-09 |
| Now Assist for Sourcing and Procurement Operations (SPO) | 10.0.0 | 2026-06-16 |
| Now Assist for Spoke Generation | 1.6.1 | 2026-06-16 |
| Now Assist for Strategic Portfolio Management (SPM) | 9.7.1 | 2026-07-09 |
| Now Assist for Supplier Lifecycle Operations (SLO) | 8.0.0 | 2026-06-16 |
| Now Assist for Talent | 1.8.3 | 2026-07-09 |
| Now Assist for Telecommunications | 2.0.1 | 2026-06-16 |
| Now Assist for Telecommunications, Media and Technology (TMT) | 6.0.7 | 2026-06-16 |
| Now Assist for Third-Party Risk Management | 22.3.4 | 2026-07-09 |
| Now Assist for Threat Intelligence Security Center | 2.2.0 | 2026-07-09 |
| Now Assist for Vault | 2.1.1 | 2026-06-16 |
| Now Assist for Voice | 5.1.1 | 2026-07-09 |
| Now Assist for Vulnerability Response | 5.1.0 | 2026-07-09 |
| Now Assist for WDF | 2.1.4 | 2026-07-09 |
| Now Assist for Workplace Service Delivery (WSD) | 1.1.13 | 2026-06-16 |
| Now Assist for Zero Copy Connector | 2.0.0 | 2026-05-05 |
| Now Assist in AI Search | 17.1.4 | 2026-07-09 |
| Now Assist in Catalog Builder | 7.3.0 | 2026-07-09 |
| Now Assist in Catalog item forms | 1.4.2 | 2026-07-09 |
| Now Assist in Contract Management | 2.3.2 | 2026-07-09 |
| Now Assist in Conversational Catalog Request | 7.1.1 | 2026-07-09 |
| Now Assist in Document Intelligence | 6.2.0 | 2026-07-09 |
| Now Assist in Document Management | 3.0.1 | 2026-07-09 |
| Now Assist in Knowledge Management | 30.11.3 | 2026-07-09 |
| Now Assist in Standard Ticket Page | 1.3.0 | 2026-07-09 |
| Now Assist in Virtual Agent | 20.0.8 | 2026-07-09 |
| Now Assist in Virtual Agent Configurations | 12.0.2 | 2026-04-09 |
| Now Assist Platform Skills | 3.0.3 | 2026-06-16 |
| Now Assist Service Quality | 2.0.2 | 2026-07-09 |
| Now Assist Skill Discovery and Execution | 10.2.3 | 2026-07-09 |
| Now Assist Skill Kit | 9.1.3 | 2026-07-30 |
| Now Assist Troubleshooting | 4.0.2 | 2025-07-31 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.3.1 | 2026-06-16 |
| Opportunity Management AI Features | 1.0.9 | 2026-07-09 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.1.9 | 2026-07-09 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.1.1 | 2026-06-16 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.3.1 | 2026-06-16 |
| Query Generation | 6.1.1 | 2026-07-09 |
| Query Orchestrator | 1.2.1 | 2026-07-09 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.2.4 | 2026-07-09 |
| RSM - Advanced | 1.0.0 | 2026-04-09 |
| RSM - Foundation | 1.0.0 | 2026-04-09 |
| RSM - Prime | 1.0.0 | 2026-04-09 |
| RSM AI agent collection | 1.4.0 | 2026-04-09 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Technology Provider - Prime | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications - Advanced | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications - Prime | 2.1.2 | 2026-07-09 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.4 | 2026-06-16 |
| Sales Development AI Agents | 1.0.9 | 2026-05-05 |
| Screen Summarization | 1.1.18 | 2026-07-09 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.4 | 2026-07-09 |
| Service Exchange - Foundation | 1.1.4 | 2026-07-09 |
| Service Exchange - Prime | 1.1.4 | 2026-07-09 |
| ServiceNow AI Lens | 7.0.2 | 2026-07-09 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| SLO - Foundation | 1.2.0 | 2026-06-16 |
| SLO - Prime | 1.2.0 | 2026-06-16 |
| Software Asset Management AI Advanced | 2.1.0 | 2026-07-09 |
| Software Asset Management AI Prime | 2.1.1 | 2026-07-09 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SOM for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| SOM for Manufacturing Prime | 2.0.0 | 2026-08-07 |
| SPO - Foundation | 1.2.0 | 2026-06-16 |
| SPO - Prime | 1.2.0 | 2026-06-16 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.4 | 2026-06-16 |
| Technology Foundation | 1.0.4 | 2026-06-16 |
| Technology Prime | 1.0.4 | 2026-06-16 |
| Telecommunications Advanced | 2.0.1 | 2026-06-16 |
| Telecommunications Foundation | 2.0.1 | 2026-06-16 |
| Telecommunications Media and Technology AI agent collection | 6.0.1 | 2026-06-16 |
| Telecommunications Prime | 2.0.1 | 2026-06-16 |
| Telecommunications, Media and Technology - Advanced | 1.0.3 | 2026-06-16 |
| Telecommunications, Media and Technology - Foundation | 1.0.4 | 2026-06-16 |
| Telecommunications, Media and Technology - Prime | 1.0.3 | 2026-06-16 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.3.4 | 2026-07-09 |
| Third-party Risk Management Professional Plus | 22.3.4 | 2026-07-09 |
| Threat Intelligence Security Center - Advanced | 3.0.1 | 2026-07-09 |
| TNI - Advanced | 2.0.2 | 2026-07-09 |
| TNI and DCNAM AI Content Collection | 2.0.1 | 2026-07-09 |
| TSOM - Advanced | 2.0.2 | 2026-07-09 |
| TSOM - Prime | 2.0.1 | 2026-07-09 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Foundation | 2.1.0 | 2026-07-09 |
| Unified Security Exposure Management (USEM) - Prime | 2.1.0 | 2026-07-09 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 10. Application versions carried forward (no changes)]

## Suite version 29.5.20260815 - Australia Patch 5

{#na-suite-rn-2026-08-17__entry__4302}

| App name | Version number | Release notes |
|-|-|-|
| Now Assist for Digital End-user Experience (DEX) | 5.1.5 | NewA new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix - from killing resource-heavy processes to freeing up disk space. |
[Table 11. New or updated applications]

{#na-suite-rn-2026-08-17__entry__4308}

| App name | Version number | Last updated |
|-|-|-|
| @servicenow/sn-ai-engagement-experience | 3.5.3 | 2026-08-07 |
| Advanced Approval Management AI | 1.1.1 | 2026-08-07 |
| Agentic Contact Center for Banking | 1.4.4 | 2026-08-07 |
| Agentic Contact Center for Insurance | 1.3.2 | 2026-08-07 |
| AI Admin Center | 5.1.9 | 2026-08-07 |
| AI Admin Hub | 10.2.6 | 2026-08-13 |
| AI Agent Advisor | 1.3.2 | 2026-08-07 |
| AI agents and skills for Quote Management | 3.0.1 | 2026-07-09 |
| AI Agents for ACC | 1.0.3 | 2026-04-09 |
| AI Agents for AIOps | 1.11.3 | 2026-08-07 |
| AI Agents for Core Business Suite | 3.3.2 | 2026-08-07 |
| AI Agents for CSM - Complaint Case | 1.5.1 | 2026-08-07 |
| AI Agents for Customer Success Management | 2.7.12 | 2026-08-07 |
| AI Agents for Discovery | 3.2.1 | 2026-07-09 |
| AI Agents for Domain Separation | 1.0.5 | 2026-04-09 |
| AI Agents for Employee Experience | 2.3.4 | 2026-08-07 |
| AI Agents for Health and Safety | 1.3.4 | 2026-07-09 |
| AI Agents for Health Log Analytics | 1.1.1 | 2026-08-07 |
| AI Agents for HR Service Delivery | 7.2.1 | 2026-08-07 |
| AI Agents for ITAM | 4.7.0 | 2026-08-07 |
| AI Agents for Meetings | 1.0.6 | 2026-08-07 |
| AI Agents for Retail Service Management | 1.5.1 | 2026-08-07 |
| AI Agents for Service Exchange Provider | 1.1.12 | 2026-08-13 |
| AI agents for SLO | 2.1.2 | 2026-08-07 |
| AI agents for Synthetic Monitoring | 1.4.4 | 2026-07-09 |
| AI Agents for Talent | 6.0.0 | 2026-08-07 |
| AI Agents for Telecommunications, Media and Technology | 6.1.2 | 2026-08-07 |
| AI Agents for Universal Request | 1.1.2 | 2026-08-07 |
| AI Agents for Workplace Service Delivery | 3.3.8 | 2026-08-07 |
| AI Analytics | 5.2.5 | 2026-08-07 |
| AI Authoring for Catalog Builder | 7.4.1 | 2026-08-07 |
| AI Control Tower for Enterprise AI Foundation | 1.2.1 | 2026-07-09 |
| AI Control Tower for ServiceNow Otto | 6.0.4 | 2026-08-07 |
| AI Dashboard Insights | 1.3.4 | 2026-08-07 |
| AI Data Explorer | 5.2.6 | 2026-08-07 |
| AI Data Kit | 8.2.4 | 2026-08-07 |
| AI Desktop Actions | 5.0.3 | 2026-08-07 |
| AI Enhanced Recommended Actions | 1.0.5 | 2026-08-07 |
| AI Experience Framework Skills | 1.3.2 | 2026-08-07 |
| AI for document designer | 22.5.1 | 2026-08-07 |
| AI Help Framework | 1.0.6 | 2026-07-09 |
| AI Platform skills | 3.1.4 | 2026-08-07 |
| AI Search RAG | 6.1.0 | 2026-06-16 |
| AI Skill Kit | 9.2.4 | 2026-08-07 |
| AI slot-filling for catalog items | 1.4.5 | 2026-08-07 |
| AI Specialists for Security Incident Response | 1.0.5 | 2026-07-09 |
| AI Troubleshooting | 4.1.4 | 2026-08-07 |
| AI Websearch | 4.1.0 | 2026-06-16 |
| AIOps Agentic Workforce | 2.2.3 | 2026-08-07 |
| Alert Assist | 3.11.3 | 2026-08-07 |
| Amazon Bedrock Spoke | 1.5.1 | 2026-08-07 |
| Analytics Generation | 4.1.15 | 2026-07-09 |
| APO - Foundation | 1.3.3 | 2026-08-07 |
| APO - Prime | 1.3.3 | 2026-08-07 |
| App Engine - Prime | 29.1.8 | 2026-08-07 |
| App Generation | 28.3.12 | 2026-07-09 |
| App Life Cycle AI Agents | 29.5.2 | 2026-08-07 |
| App Summary | 29.4.0 | 2026-07-09 |
| Asset Audit Response AI Advanced | 1.0.0 | 2026-04-09 |
| Assist Order Management AI Agent | 1.0.1 | 2026-03-12 |
| ATF troubleshooting agent | 1.0.3 | 2025-12-11 |
| Build Agent Premium | 1.5.5 | 2026-08-07 |
| Business Continuity Management Advanced | 1.1.3 | 2026-06-16 |
| Business Continuity Management Foundation | 1.1.3 | 2026-06-16 |
| Care Team Operations AI agent collection | 2.0.4 | 2026-08-07 |
| Catalog Conversational Coverage | 6.1.4 | 2026-08-07 |
| Chat Recommendation | 1.8.3 | 2026-07-09 |
| Chat Summarization for Virtual Agent | 1.12.1 | 2026-08-07 |
| CMDB MCP Server | 1.0.1 | 2026-07-09 |
| Collaborative Work Management - Advanced | 2.0.9 | 2026-08-07 |
| Common AI Framework | 2.0.2 | 2026-08-07 |
| Configure, Price an Quote for Technology Provider - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Technology Provider - Foundation | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Advanced | 1.0.2 | 2026-04-09 |
| Configure, Price an Quote for Telecommunications - Foundation | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Advanced | 1.0.1 | 2026-04-09 |
| Configure, Price and Quote for Telecommunications, Media and Technology - Foundation | 1.0.2 | 2026-04-09 |
| Content Understanding | 7.0.5 | 2026-08-13 |
| Contract Management Pro - Prime | 1.0.16 | 2026-08-07 |
| Conversation Evaluator | 3.1.3 | 2026-08-07 |
| Conversation Improvement themes | 1.0.8 | 2026-05-05 |
| Conversation Insights | 3.1.0 | 2026-06-16 |
| Conversational Catalog Requests | 7.2.4 | 2026-08-07 |
| Conversational Help | 2.0.3 | 2026-03-12 |
| Conversational Studio | 11.0.4 | 2026-08-07 |
| Conversational subflows and actions | 30.0.4 | 2026-08-07 |
| Core Business Suite | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Advanced for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite For Source To Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite For Workplace Service Delivery | 3.3.3 | 2026-08-07 |
| Core Business Suite Foundation | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Foundation for Workplace Services | 3.3.3 | 2026-08-07 |
| Core Business Suite Prime | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Finance | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Health and Safety | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Human Resources | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Legal | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Source to Pay | 3.3.2 | 2026-08-07 |
| Core Business Suite Prime for Workplace Services | 3.3.3 | 2026-08-07 |
| CPQ - Advanced | 1.0.1 | 2026-04-09 |
| CPQ - Foundation | 1.0.1 | 2026-04-09 |
| CPQ for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| CPQ for Manufacturing Foundation | 2.0.0 | 2026-08-07 |
| Cryptographic Asset Compliance | 1.0.2 | 2026-08-07 |
| CSM - Advanced | 2.1.2 | 2026-08-07 |
| CSM - Foundation | 2.1.2 | 2026-08-07 |
| CSM - Prime | 2.1.2 | 2026-08-07 |
| CSM MCP Server | 1.2.0 | 2026-08-07 |
| CTO Voice AI Agents | 2.0.7 | 2026-08-07 |
| Custom App Record Summarization | 29.2.6 | 2026-08-07 |
| Customer Service Management AI agent collection | 6.2.0 | 2026-08-07 |
| Customer Service RMA AI Agents | 1.0.2 | 2026-03-12 |
| Dashboard and visualization export | 1.3.5 | 2026-01-20 |
| DCNAM - Advanced | 2.2.0 | 2026-08-07 |
| DocIntel Vision AI Agent | 2.0.1 | 2026-06-16 |
| Document Intelligence for Contract Management Content Pack | 1.5.0 | 2026-07-09 |
| Dynamic Guidance | 28.4.3 | 2026-08-07 |
| Employee Slate (built for Now Assist) | 1.3.3 | 2026-08-07 |
| Enhanced Features for IRM Enterprise | 22.5.0 | 2026-08-07 |
| Enhanced Features for IRM Professional | 22.5.0 | 2026-08-07 |
| Enterprise Architecture - Advanced | 1.0.1 | 2026-06-16 |
| Enterprise Architecture - Prime | 1.0.1 | 2026-06-16 |
| Enterprise Asset Management Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for DCNAM Advanced | 1.0.0 | 2026-04-09 |
| Enterprise Asset Management for Healthcare Advanced | 1.0.0 | 2026-04-09 |
| ERP Rapid Deployment Packs | 33.0.0 | 2026-08-07 |
| External content connectors - ServiceNow Otto agent | 1.2.0 | 2026-08-07 |
| Field Service Management AI agent collection | 4.0.5 | 2026-08-07 |
| Finance and Procurement - Foundation | 1.4.3 | 2026-08-07 |
| Finance and Procurement - Prime | 1.4.3 | 2026-08-07 |
| Financial Services Operations AI agent collection | 4.3.1 | 2026-08-07 |
| Flow Designer GenAI | 30.0.6 | 2026-08-07 |
| Flow Execution Analysis | 29.2.8 | 2026-06-16 |
| Flow Generation | 29.4.4 | 2026-08-07 |
| Flow Summarization | 29.4.4 | 2026-08-07 |
| Form data collector | 2.3.1 | 2026-08-07 |
| FSM - Advanced | 2.0.9 | 2026-08-07 |
| FSM - Foundation | 2.0.9 | 2026-08-07 |
| FSM Scheduling AI Agent Collection | 1.0.7 | 2026-06-16 |
| FSO - Advanced | 1.0.0 | 2026-04-09 |
| FSO - Foundation | 1.0.0 | 2026-04-09 |
| FSO - Prime | 1.0.0 | 2026-04-09 |
| Generative AI Controller | 14.2.2 | 2026-08-07 |
| Google Gemini Spoke | 1.6.2 | 2026-08-07 |
| GRC Common GenAI | 22.5.1 | 2026-08-07 |
| GRC Shared GenAI | 22.5.1 | 2026-08-07 |
| Group-Action Framework | 7.2.1 | 2026-08-07 |
| Hardware Asset Management - Advanced | 1.0.4 | 2026-08-07 |
| HCLS - Advanced | 3.0.3 | 2026-08-07 |
| HCLS - Foundation | 3.0.3 | 2026-08-07 |
| HCLS - Prime | 3.0.4 | 2026-08-07 |
| Health and Safety - Advanced | 1.0.6 | 2026-07-09 |
| Health and Safety - Foundation | 1.0.6 | 2026-07-09 |
| Health and Safety - Prime | 1.0.6 | 2026-07-09 |
| HR Voice AI Agents | 2.3.11 | 2026-08-07 |
| HRSD - Advanced | 2.2.2 | 2026-08-07 |
| HRSD - Foundation | 2.2.1 | 2026-08-07 |
| HRSD - Prime | 2.2.2 | 2026-08-07 |
| IBM watsonx Spoke | 1.0.4 | 2025-01-30 |
| ICW - Foundation | 1.0.3 | 2026-05-05 |
| Industrial Control Tower Advanced | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Foundation | 1.0.0 | 2026-06-16 |
| Industrial Control Tower Prime | 1.0.0 | 2026-06-16 |
| Industrial Cyber Security Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Cyber Security Suite Prime | 1.0.5 | 2026-08-13 |
| Industrial Operations Suite Advanced | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Foundation | 1.0.3 | 2026-08-13 |
| Industrial Operations Suite Prime | 1.0.3 | 2026-08-13 |
| Insights Clustering Utils | 3.3.1 | 2026-08-07 |
| Integrated Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Integrated Risk Management Foundation | 22.5.1 | 2026-08-07 |
| Integrated Risk Management Prime | 22.5.0 | 2026-08-07 |
| IRM Compliance GenAI | 22.5.3 | 2026-08-07 |
| IRM Risk GenAI | 22.5.1 | 2026-08-07 |
| IT Service Management | 3.2.5 | 2026-08-07 |
| IT Service Management Advanced | 3.2.6 | 2026-08-07 |
| IT Service Management AI agent collection | 11.0.5 | 2026-08-07 |
| IT Service Management AI voice agent collection | 1.4.0 | 2026-06-16 |
| ITOM - Advanced | 1.1.3 | 2026-08-07 |
| ITOM - Prime | 1.2.1 | 2026-08-13 |
| ITOM AI Agents For Service Mapping | 1.4.1 | 2026-08-07 |
| ITSM - Advanced | 2.3.3 | 2026-08-07 |
| ITSM - Foundation | 2.3.3 | 2026-08-07 |
| ITSM - Prime | 2.3.3 | 2026-08-07 |
| Keyboard Shortcuts AI Skills | 1.0.4 | 2026-08-07 |
| Knowledge Center | 31.12.11 | 2026-08-07 |
| Knowledge Graph | 8.2.1 | 2026-08-07 |
| LEAP | 4.2.1 | 2026-08-07 |
| Legal Service Delivery - Prime | 1.0.14 | 2026-08-07 |
| List AI Experience | 3.1.4 | 2026-08-07 |
| Manage Invoice Operations | 1.1.2 | 2026-07-09 |
| Manage Order Operations | 2.0.3 | 2026-06-16 |
| Manufacturing Commercial Operations Advanced | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations AI agents collection | 3.3.0 | 2026-08-07 |
| Manufacturing Commercial Operations Foundation | 2.0.3 | 2026-08-07 |
| Manufacturing Commercial Operations Prime | 2.0.3 | 2026-08-07 |
| MCP for Strategic Portfolio Management | 1.0.2 | 2026-06-16 |
| Metadata Search | 1.0.12 | 2026-07-09 |
| Microsoft Azure AI Speech Spoke | 1.0.1 | 2025-06-05 |
| Microsoft Azure AI Spoke | 1.0.3 | 2025-01-30 |
| Microsoft Azure OEM Translator Service Spoke | 4.0.2 | 2025-07-10 |
| Microsoft Azure OpenAI Generative AI Spoke | 3.12.3 | 2026-08-07 |
| MID Guardian | 1.0.4 | 2025-12-11 |
| Mobile Builder AI | 27.6.0 | 2026-07-09 |
| Model Context Protocol Client | 2.3.2 | 2026-08-07 |
| Model Context Protocol Server | 1.7.2 | 2026-08-07 |
| Notifications Email Agents | 2.2.0 | 2026-07-09 |
| Now Assist AI Helper - Galileo Inside | 2.1.2 | 2025-10-16 |
| Now Assist for Platform for Requestor | 3.1.0 | 2026-05-05 |
| Now Assist for Playbook | 28.0.1 | 2025-12-11 |
| Now Assist for Prompt Assistance | 5.1.4 | 2026-07-09 |
| observ-ai-agents-app | 6.2.3 | 2026-08-07 |
| OpenAI Generative AI Spoke | 3.4.0 | 2025-07-31 |
| Operational Sustainability Management Advanced | 22.5.1 | 2026-08-07 |
| OT Asset Management Advanced | 1.0.0 | 2026-04-09 |
| OT Manager Foundation | 3.3.3 | 2026-06-16 |
| OTSM Advanced | 1.0.1 | 2026-04-09 |
| OTSM Foundation | 1.0.1 | 2026-04-09 |
| OTSM Prime | 1.0.1 | 2026-04-09 |
| Platform AI Agents and Skills | 13.2.5 | 2026-08-07 |
| POM - Foundation | 1.1.2 | 2026-06-16 |
| POM - Prime | 1.2.5 | 2026-08-07 |
| Privacy Management Advanced | 22.5.0 | 2026-08-07 |
| prompt-management | 2.0.6 | 2026-07-09 |
| PSDS - Advanced | 1.0.1 | 2026-04-09 |
| PSDS - Foundation | 1.0.1 | 2026-04-09 |
| PSDS - Prime | 1.0.1 | 2026-04-09 |
| Public Sector Digital Services AI Agent Collection | 1.6.0 | 2026-08-07 |
| Query Generation | 6.2.2 | 2026-08-07 |
| Query Orchestrator | 1.3.1 | 2026-08-07 |
| RAG for code generation | 1.1.8 | 2026-03-12 |
| Recommendation template | 22.5.1 | 2026-08-07 |
| Recommended Actions for Security Operations | 2.3.3 | 2026-08-07 |
| RSM - Advanced | 1.1.1 | 2026-08-07 |
| RSM - Foundation | 1.1.1 | 2026-08-07 |
| RSM - Prime | 1.1.1 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Advanced | 1.0.7 | 2026-08-07 |
| Sales and Order Management for Technology Provider - Prime | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Advanced | 2.2.2 | 2026-08-07 |
| Sales and Order Management for Telecommunications - Prime | 2.2.1 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Advanced | 1.0.6 | 2026-08-07 |
| Sales and Order Management for Telecommunications, Media and Technology - Prime | 1.0.8 | 2026-08-07 |
| Sales Development AI Agents | 1.0.10 | 2026-08-07 |
| Screen Summarization | 1.2.6 | 2026-08-07 |
| Security Incident Response - Advanced | 1.0.7 | 2026-06-16 |
| Security Incident Response - Foundation | 1.0.7 | 2026-06-16 |
| Security Incident Response - Prime | 1.0.7 | 2026-06-16 |
| Service Exchange - Advanced | 1.1.13 | 2026-08-13 |
| Service Exchange - Foundation | 1.1.13 | 2026-08-13 |
| Service Exchange - Prime | 1.1.13 | 2026-08-13 |
| ServiceNow AI Lens | 8.0.1 | 2026-08-07 |
| ServiceNow Otto Agents for requestor | 3.7.2 | 2026-08-07 |
| ServiceNow Otto AI Agents | 8.2.13 | 2026-08-13 |
| ServiceNow Otto AI web agent | 32.0.6 | 2026-08-07 |
| ServiceNow Otto context menu | 3.8.3 | 2026-08-07 |
| ServiceNow Otto Conversational Data Collection | 10.2.8 | 2026-08-07 |
| ServiceNow Otto for Accounts Payable Operations (APO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for AI Search | 17.2.7 | 2026-08-07 |
| ServiceNow Otto for AIRC | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for App Engine | 29.2.7 | 2026-08-07 |
| ServiceNow Otto for Automation Center | 1.3.0 | 2026-08-07 |
| ServiceNow Otto for Care Team Operations | 2.0.6 | 2026-08-07 |
| ServiceNow Otto for Code | 28.5.28 | 2026-08-07 |
| ServiceNow Otto for Collaborative Work Management (CWM) | 6.2.3 | 2026-08-07 |
| ServiceNow Otto for Configuration Management Database (CMDB) | 4.2.0 | 2026-08-07 |
| ServiceNow Otto for Contract Analysis | 1.0.15 | 2026-08-07 |
| ServiceNow Otto for Contract Management Pro | 2.4.6 | 2026-08-07 |
| ServiceNow Otto for Conversational Spokes | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Core Business Suite | 3.3.2 | 2026-08-07 |
| ServiceNow Otto for CPQ | 1.1.4 | 2026-08-07 |
| ServiceNow Otto for Creator | 29.5.6 | 2026-08-07 |
| ServiceNow Otto for CSM Complaint Case | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for CSM Major Issue Management | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Customer Service Management (CSM) | 14.2.0 | 2026-08-07 |
| ServiceNow Otto for Document Voice | 2.0.9 | 2026-08-07 |
| ServiceNow Otto for Employee Center Pro | 1.2.4 | 2026-08-07 |
| ServiceNow Otto for Employee Experience | 4.4.3 | 2026-08-07 |
| ServiceNow Otto for Enterprise Architecture (EA) | 7.5.2 | 2026-08-07 |
| ServiceNow Otto for Enterprise Asset Management | 1.1.2 | 2026-08-07 |
| ServiceNow Otto for Error Framework | 1.1.9 | 2026-08-07 |
| ServiceNow Otto for Field Service Management | 11.0.6 | 2026-08-07 |
| ServiceNow Otto for Finance and Procurement | 7.1.0 | 2026-08-07 |
| ServiceNow Otto for Financial Services Operations (FSO) | 3.4.2 | 2026-08-07 |
| ServiceNow Otto for Hardware Asset Management | 4.7.0 | 2026-08-07 |
| ServiceNow Otto for Health and Safety | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for HR Service Delivery (HRSD) | 13.4.1 | 2026-08-07 |
| ServiceNow Otto for ICW | 1.1.0 | 2026-08-07 |
| ServiceNow Otto for Impact | 5.0.2 | 2026-08-07 |
| ServiceNow Otto for Integrated Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Integration Hub | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for IT Operations Management (ITOM) | 2.9.2 | 2026-08-07 |
| ServiceNow Otto for IT Service Management (ITSM) | 17.0.5 | 2026-08-07 |
| ServiceNow Otto for Knowledge Management | 30.12.12 | 2026-08-07 |
| ServiceNow Otto for Legal Service Delivery | 1.9.4 | 2026-08-07 |
| ServiceNow Otto for Manufacturing Commercial Operations (MCO) | 3.3.0 | 2026-08-07 |
| ServiceNow Otto for Operational Sustainability | 22.5.1 | 2026-08-07 |
| ServiceNow Otto for Opportunity Management | 1.1.8 | 2026-08-07 |
| ServiceNow Otto for Order Management | 2.3.2 | 2026-08-07 |
| ServiceNow Otto for OT Service Management | 3.1.5 | 2026-08-07 |
| ServiceNow Otto for Platform | 12.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Advanced | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Foundation | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Platform Prime | 2.2.0 | 2026-08-07 |
| ServiceNow Otto for Privacy Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Process Mining | 3.2.0 | 2026-08-07 |
| ServiceNow Otto for Public Sector Digital Services (PSDS) | 2.5.0 | 2026-08-07 |
| ServiceNow Otto for Purchase Order Management (POM) | 1.3.4 | 2026-08-07 |
| ServiceNow Otto for Retail Service Management | 1.5.1 | 2026-08-07 |
| ServiceNow Otto for RPA Hub | 5.1.1 | 2026-08-07 |
| ServiceNow Otto for Sales and Order Management for Telecommunications | 4.2.2 | 2026-08-07 |
| ServiceNow Otto for Sales Automation | 1.1.6 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response (SIR) | 6.4.5 | 2026-08-07 |
| ServiceNow Otto for Security Incident Response Integration Toolkit | 1.2.5 | 2026-08-07 |
| ServiceNow Otto for Service Exchange | 1.1.12 | 2026-08-13 |
| ServiceNow Otto for Service Quality | 2.1.2 | 2026-08-07 |
| ServiceNow Otto for Setup | 4.0.5 | 2026-08-13 |
| ServiceNow Otto for Setup Core | 3.0.7 | 2026-08-13 |
| ServiceNow Otto for Smart Assessment Engine | 22.5.6 | 2026-08-07 |
| ServiceNow Otto for Software Asset Management (SAM) | 10.4.0 | 2026-08-07 |
| ServiceNow Otto for Sourcing and Procurement Operations (SPO) | 10.1.0 | 2026-08-07 |
| ServiceNow Otto for Spoke Generation | 2.0.1 | 2026-08-07 |
| ServiceNow Otto for Strategic Portfolio Management | 9.8.0 | 2026-08-07 |
| ServiceNow Otto for Supplier Lifecycle Operations (SLO) | 8.1.0 | 2026-08-07 |
| ServiceNow Otto for Talent | 1.9.2 | 2026-08-07 |
| ServiceNow Otto for Telecommunications Service Management | 2.2.1 | 2026-08-07 |
| ServiceNow Otto for Telecommunications, Media and Technology (TMT) | 6.0.13 | 2026-08-07 |
| ServiceNow Otto for Third-Party Risk Management | 22.5.0 | 2026-08-07 |
| ServiceNow Otto for Threat Intelligence Security Center | 2.4.0 | 2026-08-07 |
| ServiceNow Otto for Unified Security Exposure Management | 5.2.3 | 2026-08-07 |
| ServiceNow Otto for Vault | 2.2.2 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent | 21.0.8 | 2026-08-07 |
| ServiceNow Otto for Virtual Agent Configurations | 16.0.3 | 2026-08-07 |
| ServiceNow Otto for Voice Agents | 5.2.4 | 2026-08-07 |
| ServiceNow Otto for WDF | 2.3.4 | 2026-08-07 |
| ServiceNow Otto for Workplace Service Delivery (WSD) | 1.1.20 | 2026-08-07 |
| ServiceNow Otto for Wrap Up | 1.0.4 | 2026-08-07 |
| ServiceNow Otto for Zero Copy Connector | 2.0.6 | 2026-08-07 |
| ServiceNow Otto in Document Management | 4.0.8 | 2026-08-13 |
| SLO - Foundation | 1.3.3 | 2026-08-07 |
| SLO - Prime | 1.3.3 | 2026-08-07 |
| Software Asset Management AI Advanced | 2.4.3 | 2026-08-07 |
| Software Asset Management AI Prime | 2.4.2 | 2026-08-07 |
| SOM - Advanced | 1.0.1 | 2026-04-09 |
| SOM - Prime | 1.0.1 | 2026-04-09 |
| SOM for Manufacturing Advanced | 2.0.0 | 2026-08-07 |
| SOM for Manufacturing Prime | 2.0.0 | 2026-08-07 |
| SPO - Foundation | 1.3.3 | 2026-08-07 |
| SPO - Prime | 1.3.3 | 2026-08-07 |
| Standard ticket page summarization | 1.3.3 | 2026-08-07 |
| Strategic Portfolio Management - Advanced | 1.0.2 | 2026-04-09 |
| Strategic Portfolio Management - Prime | 1.0.4 | 2026-04-09 |
| Summarization for Order Management | 2.2.2 | 2026-08-07 |
| Summarization for Quote Management | 1.1.0 | 2026-04-09 |
| Task Plan Template AI Agents | 1.0.0 | 2026-06-16 |
| Technology Advanced | 1.0.11 | 2026-08-07 |
| Technology Foundation | 1.0.14 | 2026-08-07 |
| Technology Prime | 1.0.11 | 2026-08-07 |
| Telecommunications Advanced | 2.2.1 | 2026-08-07 |
| Telecommunications Foundation | 2.2.1 | 2026-08-07 |
| Telecommunications Prime | 2.2.1 | 2026-08-07 |
| Telecommunications, Media and Technology - Advanced | 1.0.10 | 2026-08-07 |
| Telecommunications, Media and Technology - Foundation | 1.0.12 | 2026-08-07 |
| Telecommunications, Media and Technology - Prime | 1.0.10 | 2026-08-07 |
| Test Generation | 4.0.11 | 2025-12-11 |
| Theme Builder AI | 1.1.0 | 2026-05-05 |
| Third-party Risk Management Advanced | 22.5.0 | 2026-08-07 |
| Third-party Risk Management Professional Plus | 22.5.0 | 2026-08-07 |
| Threat Intelligence Security Center - Advanced | 3.1.0 | 2026-08-07 |
| TNI - Advanced | 2.2.0 | 2026-08-07 |
| TNI and DCNAM AI Content Collection | 2.2.0 | 2026-08-07 |
| TSOM - Advanced | 2.2.1 | 2026-08-07 |
| TSOM - Prime | 2.2.1 | 2026-08-07 |
| UI Generation | 29.2.5 | 2026-05-05 |
| Unified Security Exposure Management (USEM) - Advanced | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Foundation | 2.2.3 | 2026-08-07 |
| Unified Security Exposure Management (USEM) - Prime | 2.2.3 | 2026-08-07 |
| Voice input for Now Assist | 1.5.0 | 2026-07-09 |
| WSD - Advanced | 1.0.2 | 2026-06-16 |
| WSD - Foundation | 1.0.2 | 2026-06-16 |
| WSD - Prime | 1.0.2 | 2026-06-16 |
| Zero Copy Connector Hub | 3.0.1 | 2026-03-12 |
| Zero Touch Service Desk | 2.3.19 | 2026-07-30 |
[Table 12. Application versions carried forward (no changes)]