---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Find a facilities request

# Find a facilities request {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Facilities administrators can locate and manage requests from the Requests tab within
the workbench.

## Before you begin

Role required: facilities admin

## Procedure

1. Navigate to AllFacilitiesWorkbench.
2. To help narrow your search results, you can select the campus, building, and floor number for your search.  
   Note:  
   The facilities administrator configures the number of search results returned. See [Facilities visualization workbench configuration](https://servicenow-prod.fluidtopics.net/jqiFakX~GMIfsqVk6tDcbQ "Space administrators configure properties on the workbench. In the application navigator, Facilities > Workbench Configuration contains the configuration settings divided into sections.").  
   By default, facilities administrators can see all requests for the selected level displayed in the right side pane. Red pins (![red pin icon shows where facilities requests for floor plan.]()) depict those requests on the floor plan.
3. Continue with one of the following options.

   | Option | Action |
   | To see all requests assigned to you | Select Assigned to me check box. |
   | To search for a request | 1. On the Requests tab, enter the request number or the name of the user who made the request. 2. Press the Enter key to submit your search criteria. {#t_FindFacilitesRequest__ol_pkh_w3x_mt} |
   |-|-|

   {#t_FindFacilitesRequest__choicetable_WorkbenchAccess}  
   Search results are returned in the following order:
   * Current Level
   * Other in Campus
   * Other Campuses
   {#t_FindFacilitesRequest__ul_njs_gvw_mt}
4. Continue with one of the following options.

   | Option | Action |
   | To see request details | Click the request number. |
   | To see tasks associated with a request | Click the task number under the request. |
   | To see the location on the floor plan | Click the pin ( ![Pin icon that shows a location on floor plan.]()) icon. |
   |-|-|

   {#t_FindFacilitesRequest__choicetable_swj_2jx_mt}

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