---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Request task states

# Request task states {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Like requests, the associated request tasks follow a specific life cycle and move
through a series of states, which are displayed in the State field on the
task record.
The request task states displayed depend on the SM application, as indicated in the table.  
Note:  
The State field on the request task record is always read-only.
{#r_SMRequestTaskStates__table_ohw_z45_1r__entry__2}

| State | Description |
|-|-|
| Draft | Qualifier is not done describing the work. |
| Pending | Request task is ready to be assigned. Depending on the SM application, this state label may be expanded, for example, Pending Dispatch or Pending Change. The parent request state can change to Qualified, for example, if all associated tasks are in Pending Dispatch or a later state. |
| Assigned | Request task is pending acceptance from the assigned agent. |
| Accepted | Agent accepts the request task and is ready to be done. |
| Work In Progress | Work on the request task has started. The parent request state changes to Work In Progress if no associated tasks are in Draft state. |
| Closed Complete | Request task was completed to specification. |
| Closed Incomplete | Request task could not be completed as specified. |
| Canceled | Request task was canceled. |
[Table 1. Service management request task states]

{#r_SMRequestTaskStates__table_ohw_z45_1r}

In addition to the State field, the different request task states
are also shown visually at the top of each task record with the process flow formatter.  
Note:  
If the State flows are enabled option in the configuration screen is not selected, the process flow formatter is removed.