---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Open Requests Age Monitor dashboard

# Open Requests Age Monitor dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this dashboard when you wish to dive into open requests divided by Age.

## Indicators {#open-requests-age-dashboard__section_nm4_hk4_2fb}

Number of open requests
:   Records on the Request \[sc_req_item\] table opened on or before today and not closed.

Average age of updated since of open requests
:   Result of the formula `[[Summed age of updated since of open request]] / [[Number of open requests]] / 24`

Average age of open request
:   The result in days of the formula `[[Summed age of open request]] / [[Number of open requests]] / 24`

Average re-assignment of open requests
: Result of the formula `[[Summed re-assignment of open request]] / [[Number of open requests]] / 24`  
Indicators not appearing in dashboard widgets but used in formulas:

Summed age of open request
:   The aggregate sum of the Requests.Age.Hours script. This script calculates the difference between the latest and the first time stamp for an open item request record.

Summed re-assignment of open request
:   The aggregate sum of reassignment counts for open requests

Summed age of updated since of open request
:   The aggregate sum of the results of the script Requests.UpdatedSince.Hours. This script calculates the difference between the last update of an open request (sys_updated_on) and the last second of yesterday (score_end)
    and returns negative value if sys_updated_on is after score_end.

## Breakdowns {#open-requests-age-dashboard__section_yfw_qk4_2fb}

* Age
* Assignment Group
* Priority
* State
{#open-requests-age-dashboard__ul_ulw_dl4_2fb}