---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Generative AI skills with USEM

# Using generative AI skills {#ariaid-title1}

* Release version: Australia
* 
* Updated July 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using generative AI skills

Generative AI skills in ServiceNow empower vulnerability managers and analysts to efficiently resolve remediation tasks by providing automated insights, recommendations, and data analysis directly within their workflow.
Access to these features depends on your ServiceNow license and product tier.
In domain-separated environments, AI skills operate strictly within the user's domain data, ensuring data isolation and security without co-mingling or persistence of AI-generated requests and responses.
Show full answer Show less  

## Key Features

* **Security Exposure 360:** Allows users to query vulnerability exposure data in plain language, generating comprehensive answers about host, container, and test result vulnerabilities.
* **AI Guardrails Helper Skill:** Helps identify finding types, mapped guardrails, and the rationale behind mappings to determine mitigated or deferred findings. (Supported only in the Unified Security Exposure Management workspace.)
* **Generate Vulnerability Insights:** Provides contextual summaries and actionable recommendations to help prioritize and address critical security findings.
* **Exception and False Positive Approval Recommendations:** Offers on-demand AI-driven suggestions to streamline approval processes for exceptions and false positives.
* **API Connector Builder Assistance:** Automatically populates steps for creating API connectors using generative AI. (Requires installation and activation of relevant applications.)
* **Duplicate Vulnerable Item Identification:** Detects and groups duplicate vulnerable items from multiple scanners, assisting in closing duplicates and identifying the primary item.
* **Vulnerability Solution Suggestions:** Recommends the most appropriate preferred solutions for active host vulnerable items. This requires the Vulnerability Solution Management application, which imports current solutions from third-party vendors and depends on specific VIT states and populated configuration fields.
* **Approval Impact Analysis Recommendations:** AI-generated recommendations to streamline approval workflows for exceptions and false positive requests.

## Practical Implications for ServiceNow Customers

By integrating generative AI skills within the Unified Security Exposure Management framework, ServiceNow customers can expect enhanced efficiency in vulnerability management through AI-driven data analysis and decision support. These skills help reduce manual effort, improve accuracy in vulnerability assessment, and accelerate remediation and approval processes. Customers operating in domain-separated environments can leverage these AI capabilities while maintaining strict data isolation and compliance.  
AI skills help vulnerability managers and analysts resolve remediation tasks within their flow of work by providing automated insights, recommendations, and data analysis.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Skills in global domain reuse {#using-now-assist-skills-vulnerability-response__id_b2m_c3n_3hc}

By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the
summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides
only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).){#using-now-assist-skills-vulnerability-response__na-skills-global-domain-explanation}

## Overview of available ServiceNow Otto for Unified Security Exposure Management skills {#using-now-assist-skills-vulnerability-response__cf-using-parent-workflow}

With generative AI skills with ServiceNow Otto for Unified Security Exposure Management, your vulnerability managers and analysts have the option to use generative AI skills to help them with the following tasks. Unless otherwise noted, these generative AI skills are
supported in both the legacy and Unified Security Exposure Management (USEM) workspaces.
{#using-now-assist-skills-vulnerability-response__table_cw1_njt_hjc__entry__3}

| Generative AI skill | Description | Users |
|-|-|-|
| [Evaluate vulnerability exposure data with Security Exposure 360](https://servicenow-prod.fluidtopics.net/XDSMilTkejwXJKeRL_meQQ "Use the Security Exposure 360 agentic workflow to review vulnerability data about your environment. Vulnerability analysts and remediation owners can enter questions in plain language and receive comprehensive answers about host, container, and test results vulnerabilities.") | Enter questions in plain language to receive comprehensive answers about findings for host, container, and test results vulnerabilities. | Vulnerability managers and analysts |
| [Using the AI guardrails helper skill and agentic workflow](https://servicenow-prod.fluidtopics.net/FQmdvLEryKFp8nI8GejSPA "You have the option to use a generative AI skill and agentic workflow to help you understand what type of findings you have, understand the guardrails associated with findings, and see why the skill mapped guardrails to particular findings.") | Identify finding types, understand mapped guardrails, and see why specific findings were selected for mapping. This information helps you determine which findings are already mitigated or deferred for later review. Note: Supported only in the Unified Security Exposure Management (USEM) workspace. | Vulnerability analysts, vulnerability managers, and chief information security officers (CISOs) |
| [Generate vulnerability insights with generative AI](https://servicenow-prod.fluidtopics.net/fuGtABjO0u2hTmVN9QJYgA "Use the Security Exposure Management (SEM) Insights generative AI skill to provide contextual summaries and actionable recommendations in the Security Exposure Management (SEM) Workspace. Use insights based on exposure data, threat intelligence, remediation status, and asset context to surface dynamic insights for findings views. Help admins, analysts, and vulnerability managers prioritize critical risks and take immediate remediation actions.") | Receive insights based on contextual summaries and see actionable recommendations. | Vulnerability managers and analysts |
| [Get exception and false positive approval recommendations](https://servicenow-prod.fluidtopics.net/iRw~v9uImTG3FT_GIH_xAA "Use a generative AI skill to streamline the approval process for exceptions and false positive requests with AI-driven recommendations. Reduce manual effort and improve decision accuracy for your approvers in the Security Exposure Management Workspace.") | Receive on-demand approval and false positive recommendations. | Exception and false positive approvers |
| [Create an API connector with generative AI](https://servicenow-prod.fluidtopics.net/9oioqGKduLTz7qQjWmGdjA "Use the SPC Setup Connector skill to automatically complete configuration steps 3-5 in the Connector builder in the Security Posture Control Workspace.") | Automatically populate steps in the API Connector builder. Note: You must install and activate [the required applications](https://servicenow-prod.fluidtopics.net/Vl~1MdcnBb7cTQgdFb8t7g "Developers can use the SPC Setup Connector generative AI skill to help them quickly and automatically create an API connector that they can publish. Use the connector in the Security Posture Control workspace.") and ServiceNow Otto for Unified Security Exposure Management to use the generative AI skill to help you create your own API connector. | Developers in your organization, vulnerability and security admins |
| [Identify duplicate vulnerable items with generative AI](https://servicenow-prod.fluidtopics.net/G2kEw2JWPLVHzo2Njv_O_A "Use this generative AI skill to identify the primary (first-found) vulnerable items for configuration items along with duplicate vulnerable items that are imported by your vulnerability scanners.") | Identify and group duplicate vulnerable items (VITs) created from multiple scanners. Identify the primary vulnerable item and remove (close) duplicates. | Vulnerability managers and analysts |
| [Suggest vulnerability solutions with generative AI](https://servicenow-prod.fluidtopics.net/gEV2pkum7p8OzU5JgKrNeQ "Use the Approval Recommendation generative AI skill to help your analysts find potential preferred solutions from third-party vendors for the vulnerabilities on your assets.") | Identify the most appropriate preferred solution for a given vulnerable item (VIT). Requirements: * You must install and activate Vulnerability Solution Management \[sn_vul_solution\] to import and view preferred and available vulnerability solutions. This application provides you with current solutions with scheduled imports. Vulnerability Solution Management is available on the ServiceNow® Store. * This generative AI skill supports only active host vulnerable items (VITs). VITs must be in the Open, Under Investigation, Awaiting Implementation, or In Review states. * Current solutions that most effectively address vulnerabilities, also referred to as solutions of the highest supersedence, must be available for you to import from third-party vendors. See [Vulnerability Solution Management](https://servicenow-prod.fluidtopics.net/4~jL5ap2RRdZ3gYosfm3rg "Vulnerability Solution Management automates the correlation of vulnerabilities in your environment with the solutions that can remediate them. It identifies the patches, configuration updates, and controls with the highest impact for your organization, eliminating the need for manual research.") for more information about Vulnerability Solution Management and supported integrations for more information. * The Configuration item field on a VIT must be populated with a value from the Configuration Item \[cmdb_ci\] table. * The Vulnerability field on a VIT must be populated. {#using-now-assist-skills-vulnerability-response__ul_fjm_dfr_jgc} | Vulnerability managers and analysts |
| [Generate vulnerability insights with generative AI](https://servicenow-prod.fluidtopics.net/fuGtABjO0u2hTmVN9QJYgA "Use the Security Exposure Management (SEM) Insights generative AI skill to provide contextual summaries and actionable recommendations in the Security Exposure Management (SEM) Workspace. Use insights based on exposure data, threat intelligence, remediation status, and asset context to surface dynamic insights for findings views. Help admins, analysts, and vulnerability managers prioritize critical risks and take immediate remediation actions.") | Understand your security posture with AI-generated summaries and recommendations to help you prioritize and act on critical findings. | Vulnerability managers and analysts |
| [Generate a recommendation for approval impact analysis](https://servicenow-prod.fluidtopics.net/iRw~v9uImTG3FT_GIH_xAA "Use a generative AI skill to streamline the approval process for exceptions and false positive requests with AI-driven recommendations. Reduce manual effort and improve decision accuracy for your approvers in the Security Exposure Management Workspace.") | Streamline the approval process for exceptions and false positive requests with AI-driven recommendations. | Vulnerability managers and analysts |
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{#using-now-assist-skills-vulnerability-response__table_cw1_njt_hjc}