---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Security Operations user-defined escalation

# Security Operations user-defined
escalation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create an escalation path for security incidents for issues requiring more
attention or expertise. Once an escalation group exists, a button appears on any security incident
in that group.
* **[Create a Security Operations user-defined escalation group](https://servicenow-prod.fluidtopics.net/cxn0R6H6AssWkUUSoV0Yjw)**   
  Escalate a security incident to any group associated with the incident using Escalations.