---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Create a Case Report using generative AI

# Create a Case Report using generative AI {#ariaid-title1}

* Release version: Australia
* 
* Updated June 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use generative AI to draft a structured case report from the data in the selected case, then review and publish it.

## Before you begin

Generative AI driven report generation is available only when the following prerequisites are met:

* Threat Intelligence security center-Advanced \[sn_ai_tisc_adv\] is installed.
* The TISC Report Authoring skill is active.
* AI report styling must be configured by the Threat Intelligence administrator (sn_sec_tisc.admin). For more information, see [Configure report styling for TISC Case reports](https://servicenow-prod.fluidtopics.net/q1M8G13sCttlo4M_cyF~eQ "Configure the appearance of AI-generated threat intelligence case reports by setting colors, fonts, and organizational details in the report styling record.").

Role required: sn_sec_tisc.analyst

## Procedure

1. Navigate to WorkspacesThreat Intelligence Security CenterThreat Intel Library.
2. Select ReportsCase Reports.  
   Alternatively, select ReportsAll Reports or ReportsMy Reports.
3. Select New Case Report.
4. In the Create New Case Report window, enter the following details:
   1. In Case Number, select the case number to generate the report.
   2. In Generation Method, select Using AI.
   {#tisc-create-case-report-ai__substeps_m5t_j3c_tjc}
5. Select Next.
6. In Report type, enter the type of report you want to generate or save for future usage.  
   The report types are saved for the current user and listed under Saved Report Types.
7. In Report description, enter a brief description in a maximum of 500 characters of how AI should generate the report.  
   Tip:  
   The fields contain default values to help you understand the Report Authoring feature.
8. **Optional:** To reuse the report later, select Save Report Type.  
   You can save up to 10 report types per user. When you reach the limit, delete a saved report type before saving a new one.

   To modify a saved report type, select Save Changes or save it as a new report type, select Save as New.

   Use the search bar under Saved Report Types to find a saved report type.
9. Select Generate report.  
   A loading indicator appears for up to five seconds.
   * If the report generates within five seconds, the window closes and the report editor opens automatically.
   * If it takes longer, the window closes and a notification appears in the list view. The report editor opens when the report is ready.
   {#tisc-create-case-report-ai__ul_ai_result}
10. **Optional:** Use the report editor to build the report content.  
    * Select the ![Edit report details icon]()Edit report details icon to edit the report name and description.
    * Select the ![Expand icon]()Expand icon to insert additional content --- for example, Observables or Indicators --- into the report.
    * Type <kbd class="ph userinput">/</kbd> to use a slash command and insert dynamic content, such as a record count, a specific record or field, or a system user. For the available slash commands and supported tables, see [Working with Reports in TISC](https://servicenow-prod.fluidtopics.net/9p3J4EDtDbwGioeDsHcI4Q "The Reports module in the Threat Intelligence Library section enables you to create, manage, and publish reports that use any intelligence available in the Threat Intelligence Library.").
    * Select Save Content to save your changes and enable Publish.
    * Select Preview to generate a PDF preview of the current content.
    {#tisc-create-case-report-ai__ul_intel_content}
11. When your edits are complete, select Publish.  
    After publishing, download the report as a PDF or share it with stakeholders by email.

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