---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Questionnaire support in Exception Management via Smart Assessment

# Questionnaire support in Exception Management via Smart Assessment {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure advanced questionnaires as part of the exception management process using Smart Assessment. This enables Remediation Owners to provide more detailed context for Exception Requests and enables Approvers to configure
conditional questions to gather information for informed decision making.

## Roles Required {#sem-smart-assessment-exp-management__section_nvy_5ww_bfc}

Smart Assessment Template Reader: sn_vul_cmn.smart_assessment_template_manager (Vulnerability admin and Template reader) enables admins to create and edit templates.

Smart Assessment actor: sn_vul_cmn.smart_assessment_actor enables you (Remediation Owners and Admins) to fill out the questionnaires/assessments.

Smart Assessment reader: sn_vul_cmn.smart_assessment_reader enables you (Approver) to read the submitted questionnaire responses.

Pre-requisite: The smart assessment plug-ins must be installed as the Smart Assessment is a dependency.
You can configure questionnaires as part of the Exception Management process using Smart Assessment. It enables Vulnerability Admins/Manager to configure conditional questions to gather the right information needed for informed
decision-making, while enabling Remediation Owners to provide more detailed context for exception requests. This enhances collaboration between the Vulnerability Management and Remediation teams by streamlining the approval process and
ensuring clarity and completeness of exception justifications.

In the Exception Management Configuration screen from any of the four options- Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance you can select the Assessment for Compensating Control, request exception and false positive records.

You can use the Smart Assessment to manage the Questionnaires in Security Exposure Management Workspace.

Templates can be accessed/edited by the Smart Assessment Template Reader: sn_vul_cmn.smart_assessment_template_manager.
* **[Questionnaire Configuration form fields](https://servicenow-prod.fluidtopics.net/Hs0scFzNPX0Oa4kHnCMhdg)**   
  You can define distinct questionnaire for a distinct collection of vulnerabilities or remediation tasks by filtering the vulnerabilities or remediation tasks respectively.
* **[Configure an assessment template](https://servicenow-prod.fluidtopics.net/eiSK3S_IZ5ls9JkM8DNdIA)**   
  Assessment templates contain the questions prompted during the request process (such as, when requesting an exception). The above-mentioned preconfigured templates are provided with smart assessment. You can also create your own templates as required.
* **[Use case for False positive or Request Exception Questionnaire](https://servicenow-prod.fluidtopics.net/3SyDp~lcgapPJaogykavkg)**   
  Scenario when the questionnaire for False Positive or Request Exception is raised but not filled completely.