---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Generate vulnerability insights with generative AI

# Generate vulnerability insights with generative AI {#ariaid-title1}

* Release version: Australia
* 
* Updated July 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Security Exposure Management (SEM) Insights generative AI skill to provide contextual summaries and actionable recommendations in the Security Exposure Management (SEM) Workspace. Use insights based on exposure data,
threat intelligence, remediation status, and asset context to surface dynamic insights for findings views. Help admins, analysts, and vulnerability managers prioritize critical risks and take immediate remediation
actions.

## Before you begin

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

The ServiceNow Otto® panel must be activated. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information about configuring this skill, see [Configure a generative AI skill](https://servicenow-prod.fluidtopics.net/mpwH0ka9wiJr6eVqXJ7ZWg "You have the option to review the details, edit the configuration of a skill, and reactivate it in the Guided Setup.").

Role required: sn_vul_ai.run_sem_insights

To generate insights in the SEM workspace, you must have the sn_vul_ai.run_sem_insights role assigned.

## Procedure

1. Navigate to WorkspacesSecurity Exposure Management.
2. Open a dashboard to generate insights.  
   For example, open the dashboard on the Home page.
3. Select Generate Insights.  
   The system creates tailored insights for the selected page.
4. Review the insights in the ServiceNow Otto Insights panel.  
   Example insights:
   * Address 331 Critical findings with no remediation target set.
   * Investigate 379 Critical findings with no target and no assignment group.

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   Select the links on the insight cards to open filtered records and take actions directly from the workspace. For example, you can create remediation tasks or re-evaluate data.
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## What to do next

* Regenerate insights after applying dashboard filters for more tailored results.
* Provide feedback on insights using the thumbs up or thumbs down icons on each card.
* Refresh dashboard data with the refresh icon. Refreshing updates data but does not regenerate insights automatically.
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