---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Generate approval recommendations with generative AI

# Generate approval recommendations with generative AI {#ariaid-title1}

* Release version: Australia
* 
* Updated July 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use a generative AI skill to streamline the approval process for exceptions and false positive requests with AI-driven recommendations. Reduce manual effort and improve decision accuracy for your approvers in the Security
Exposure Management Workspace.

## Before you begin

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

The ServiceNow Otto® panel must be activated. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: sn_sec_exception.approver

## Procedure

1. Navigate to WorkspacesSecurity Exposure ManagementListApprovals.
2. Select a request from the All Approvals list or from one of the widgets.  
   Note:  
   You can select any type of request except the requests related to exception rules.
3. Select Otto Recommendation from the side panel to generate tailored recommendations for this request.
4. Review the generated recommendations displayed in the Otto Recommendation panel.
5. Select Approve or Reject at the top corner of the screen based on the tailored recommendations for this request.

## What to do next

* Refresh the recommendation with the refresh icon. Refresh generates a fresh recommendation by analyzing latest data related to the request.
* Provide feedback using the thumbs up/down icons to rate the usefulness of the recommendation.
{#sem-approval-recommendation-skill__ul_gyp_v1t_ghc}

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