--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # ServiceNow Otto for Threat Intelligence Security Center (TISC) # ServiceNow Otto for Threat Intelligence Security Center (TISC) {#ariaid-title1} * Release version: Australia * * Updated May 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Threat Intelligence Security Center (TISC) ServiceNow Otto for Threat Intelligence Security Center (TISC) empowers threat analysts and security operations teams with generative AI capabilities to efficiently generate case summaries and threat intelligence reports. Otto is ServiceNow's conversational AI platform integrated directly into workflows, offering agentic abilities, multimodal interactions across web, mobile, and messaging channels, and autonomous orchestration for cross-system workflows. Show full answer Show less ## Key Features * **Generative AI Skills:** Automate summarization of case content and creation of AI-based threat intelligence reports to enhance analyst productivity. * **ServiceNow AI Platform Tiers:** Three licensing levels---Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (autonomous AI actions and custom AI creation). * **Multimodal Interactions:** Support for conversations across multiple channels including web, mobile, and messaging. * **Autonomous Workflow Orchestration:** AI-driven automation that spans across different systems within the ServiceNow environment. * **Data Handling \& Privacy:** Data from customers' instances may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed according to ServiceNow policies. Customers have the option to opt out of data collection. ## Availability and Compliance * AI model providers and features may not be available in certain regions or regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups. * ServiceNow regularly updates availability and product capabilities; customers should verify feature accessibility based on their location and compliance requirements. * Some AI products and skills are restricted in Regulated Markets. ## Important Considerations * **AI Limitations:** AI-generated outputs might not always be accurate or appropriate. Customers must test and evaluate AI results, maintain human oversight, and avoid sole reliance on AI for critical decisions. * **Use Policy:** Users are required to comply with ServiceNow's AI Acceptable Use Policy. * **Support Resources:** Customers can access the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service for troubleshooting and assistance. ## Getting Started Customers can explore, configure, and use the ServiceNow Otto for TISC skills to enhance their security operations by summarizing cases and generating AI-based reports. It is recommended to review knowledge base articles for the latest information on AI feature availability and compliance. With ServiceNow Otto for Threat Intelligence Security Center (TISC), threat analysts and security operations teams can use generative AI skills to generate case summaries and threat intelligence reports. ## Now Assist \> ServiceNow Otto announcement {#now-assist-tisc-landing__id_pjd_xjw_zjc} Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-tisc-landing__servicenow-otto-name-change} ## Get started {#now-assist-tisc-landing__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-tisc-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). |-|-|-| | [Explore Learn about ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://servicenow-prod.fluidtopics.net/8jBrhBIyhMy8CNd6yk9qyw "Threat analysts and security operations teams can use ServiceNow generative AI skills to summarize case management content and generate threat intelligence case reports with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Configure Configure the skills for ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://servicenow-prod.fluidtopics.net/ApiixkX0yWWnqpBPVL1MiQ "Use the AI Admin Hub console to configure and activate the generative AI skills for ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Use Summarize case content and generate AI-based reports with ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://servicenow-prod.fluidtopics.net/2RMCEEzmda73ooaNb85qVw "Threat analysts can generate threat intelligence reports and summarize case management content from within their flow of work with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [ ] {#now-assist-tisc-landing__table_now_assist_tisc_get_started} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-tisc-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-tisc-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-tisc-landing__cf-app-landing-get-help} * [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885) * [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-tisc-landing__ul_now_assist_tisc_help} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-tisc-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-tisc-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from threat intelligence objects, case management records, and security incidents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).