---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# ServiceNow Otto for Unified Security Exposure Management

# ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1}

* Release version: Australia
* 
* Updated July 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Unified Security Exposure Management

ServiceNow Otto for Unified Security Exposure Management is the evolved conversational AI platform integrated into ServiceNow workflows.
It replaces the previous Now Assist for Vulnerability Response, offering advanced generative AI capabilities to help you set up, manage, and optimize AI solutions within the Unified Security Exposure Management workspace.
This platform supports multimodal interactions across web, mobile, and messaging channels and enables autonomous orchestration of cross-system workflows, enhancing security exposure management efficiency.
Show full answer Show less  

## Key Features

* **Generative AI Skills:** Utilize AI-driven skills to generate insights and automate tasks related to security exposure management.
* **Agentic Workflows:** Configure workflows that allow AI agents to act autonomously across systems, streamlining complex processes.
* **Multichannel Support:** Engage with the AI platform through web, mobile, and messaging interfaces for flexibility and accessibility.
* **Licensing Tiers:** Choose from three AI platform tiers---Foundation (basic insights), Advanced (productivity enhancement), and Prime (full autonomy and custom AI asset creation)---to match your organizational needs.
* **Data Handling and Privacy:** Data is transferred securely to centralized ServiceNow environments and may involve third-party cloud providers, managed under ServiceNow's compliance policies. Customers can opt out of data collection related to AI improvement.
* **Regional and Regulatory Considerations:** Some AI features and model providers may have restrictions based on geographic location or regulatory environments such as FedRAMP or IRAP-Protected data centers.

## Key Outcomes

* Enhanced security exposure management through integrated, AI-driven automation and insights.
* Seamless transition from Now Assist for Vulnerability Response to the more advanced ServiceNow Otto platform without changes to existing product entitlements.
* Flexibility to select AI capabilities and workflows that align with your organization's maturity and security requirements.
* Improved efficiency and productivity by leveraging agentic workflows that reduce manual intervention.
* Compliance with data privacy and regional restrictions, ensuring secure and responsible AI use.

## Additional Resources and Support

To maximize your use of ServiceNow Otto for Unified Security Exposure Management, access the Security Operations Resource Library, engage with the Security Operations community, consult the Known Error Portal for troubleshooting, and contact Customer Service and Support for personalized assistance.  
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.

## Now Assist \> ServiceNow Otto announcement {#now-assist-for-usem-landing-ties__id_ykt_lsq_zjc}

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-for-usem-landing-ties__servicenow-otto-name-change}

|-|-|-|
| [Use generative AI skillsLearn how to use generative AI skills](https://servicenow-prod.fluidtopics.net/C3UyNwI8tNIr20OwbCnrcA "AI skills help vulnerability managers and analysts resolve remediation tasks within their flow of work by providing automated insights, recommendations, and data analysis.") | [Use agentic workflowsLearn how to use agentic workflows](https://servicenow-prod.fluidtopics.net/3yca259JgN5Dmlf1vxNSMg "Use AI agents to complete your tasks autonomously.") | [ConfigureLearn how to configure the generative AI skills and agentic workflows](https://servicenow-prod.fluidtopics.net/OVm4gjDwm7N5REYQ5XigQw "Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management.") |
|   | [Get supporting information about the AI agents and agentic workflows](https://servicenow-prod.fluidtopics.net/sbcRrIGlsQ5vfewWYU_Psg "Tools, agents, and AI agent collection information for ServiceNow Otto for Unified Security Exposure Management.") |   |
[ ]

{#now-assist-for-usem-landing-ties__table_q5c_fff_r2c}

## Get started with AI {#now-assist-for-usem-landing-ties__get-started-with-ai}

Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.  
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#now-assist-for-usem-landing-ties__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

* [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-for-usem-landing-ties__ul_osh_bmt_43c}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-usem-landing-ties__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-usem-landing-ties__ul_j3b_4vd_wcc}

## Data processing {#now-assist-for-usem-landing-ties__id_gcn_4kf_r2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-usem-landing-ties__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-usem-landing-ties__section_tv5_vkf_r2c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Helpful resources {#now-assist-for-usem-landing-ties__section_uyn_mkr_zjc}

Some ServiceNow resources that can provide you with helpful information are:

* [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
* [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#now-assist-for-usem-landing-ties__ul_hxq_1jf_r2c}