--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Explore # Exploring Unified Security Exposure Management (USEM) {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Unified Security Exposure Management (USEM) Unified Security Exposure Management (USEM) is a comprehensive platform that consolidates infrastructure, application, container, and configuration exposures into a single unified workspace. It evolves from existing Vulnerability Response modules by integrating various exposure types---including policy violations and misconfigurations---across different asset categories. USEM enables security and IT teams to visualize, prioritize, and remediate risks holistically across an organization's entire attack surface, improving risk management effectiveness. Show full answer Show less ## Key Users and Their Roles * **Administrator:** Manages and configures the USEM platform and third-party vulnerability integrations, sets up workflows and SLAs, controls access and permissions, troubleshoots issues, and ensures operational efficiency. * **Vulnerability Analyst/Manager:** Oversees organizational risk posture, ensures accurate asset discovery and classification, escalates remediation tasks, organizes dynamic prioritization, and delivers actionable dashboards and reports. * **Remediation Owner:** Executes remediation activities, submits exception requests for unresolved issues, manages workload progress, and ensures compliance by updating findings and remediation statuses. * **Approver:** Reviews and authorizes requests related to vulnerability management such as false positive validations, exception deferrals, and risk reduction measures, maintaining governance and audit trails through a unified approval interface. ## Key Benefits * **Unified Workspace:** Centralized interface for managing all exposure types, accessible by various roles to streamline collaboration. * **Cross-Exposure Visibility:** Real-time dashboards and scorecards provide comprehensive monitoring of risk posture and remediation progress. * **Streamlined Administration:** Single console for configuring workflows, SLAs, notifications, and assignment rules across all exposures, simplifying management. * **Integration Health Monitoring:** Built-in tools to monitor and troubleshoot integrations with third-party vulnerability scanners like Qualys, Tenable, and Rapid7. * **Role-Based Experience:** Customized views tailored to the needs of Administrators, Vulnerability Analysts, Remediation Owners, and Approvers enhance usability and efficiency. * **AI-Powered Enhancements:** AI-generated insights and approval recommendations improve decision-making and accelerate remediation processes. ## Next Steps for ServiceNow Customers To maximize the value of USEM, customers should explore detailed guidance on implementing and configuring the platform, integrating third-party tools, and leveraging its capabilities for effective security exposure management workflows and reporting. Unified Security Exposure Management (USEM) is a platform that brings together infrastructure, application, container, and configuration exposures into one unified experience. ## Unified Security Exposure Management overview {#exploring-unified-security-exposure-management__cf-exploring-parent-overview} USEM is an evolution of existing Vulnerability Response modules including Application Vulnerability Management, Configuration Compliance and Container Vulnerability Response. It's designed to provide a single, integrated workspace for managing all types of security exposures across an organization's attack surface. Rather than focusing solely on vulnerabilities, USEM consolidates multiple exposure types such as policy violations, misconfigurations across asset types into one unified platform. This approach enables security and IT teams to visualize, prioritize, and remediate risks holistically. ## Unified Security Exposure Management users {#exploring-unified-security-exposure-management__cf-exploring-parent-users} {#exploring-unified-security-exposure-management__table_akb_wdr_nfc__entry__2} | User | Description | |-|-| | Administrator | Administers and configures the USEM platform and integrated third-party vulnerability tools, ensuring smooth data ingestion and integration health. The role involves setting up workflows, SLAs, notifications, and grouping rules, troubleshooting issues, and maintaining operational efficiency. It also manages role assignments, permissions, and access controls across USEM and connected applications, providing full administrative oversight for exposure management processes. | | Vulnerability Analyst/ Manager | Monitors the organization's overall risk posture across integrated environments, ensuring accurate asset discovery and classification for vulnerability correlation. This role serves as an escalation point for remediation teams, assigns remediation tasks based on asset ownership and severity, and organizes vulnerabilities into dynamic remediation tasks to streamline prioritization. Additionally, the role delivers actionable dashboards and reports to track remediation progress, highlight critical exposures, and communicate the current risk posture to stakeholders. | | Remediation Owner | Drives remediation of assigned exposure findings, submitting exception requests for issues that can't be resolved within defined timeframes, and navigating internal change management processes to implement fixes. The role also involves monitoring assigned workload to track progress and ensure compliance. With permissions to view and update findings and remediation tasks, access all vulnerability entries and solutions, and add internal notes, the Remediation Owner plays a key role in reducing organizational risk exposure. | | Approver | Reviews and authorizes requests related to vulnerability and exposure management, including false positive validations, exception deferrals, assignment change approvals, and risk reduction measures. This role ensures governance and compliance by evaluating justification, risk impact, and remediation timelines before granting approval or rejection. Approvers work within a unified approval view, providing timely decisions, maintaining audit trails, and supporting multi-level workflows to keep remediation processes aligned with organizational policies. | [Table 1. Users] {#exploring-unified-security-exposure-management__table_akb_wdr_nfc} ## Unified Security Exposure Management benefits {#exploring-unified-security-exposure-management__cf-exploring-parent-benefits} {#exploring-unified-security-exposure-management__table_dkb_wdr_nfc__entry__3} | Benefit | Feature | Users | |-|-|-| | Unified workspace: A centralized interface for managing exposures across infrastructure, applications, containers, and configuration compliance. | [Security Exposure Management Workspace](https://servicenow-prod.fluidtopics.net/nvMfnDpnBettG7Nrn72x1Q "The Security Exposure Management Workspace provides a unified, role-based environment where security teams can investigate exposures, take remediation actions, configure automation, and track risk reduction progress in one place. It centralizes visibility across findings, remediation tasks, approvals, and administration, helping teams collaborate efficiently and respond to risks with clarity and speed.") | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers | | Cross-exposure visibility: Provides dashboards and scorecards for monitoring risk posture and remediation progress in real time. | [Security Exposure Management Workspace Findings view](https://servicenow-prod.fluidtopics.net/OoBg9NK2Fz~7riVmx_a5Sw "The Security Exposure Management Workspace Findings view aggregates the security exposure data and presents it as dashboards containing data visualization widgets.") | Vulnerability Analysts | | Streamlined administration: A single console for configuring workflows, SLAs, notifications, and assignment rules across all exposure types | [Administration in Unified Security Exposure Management](https://servicenow-prod.fluidtopics.net/U~pD4nFVMc8OKCw9RQNK1w "The Administration for Security Exposure Management application offers a unified administrative experience across all Unified Security Exposure Management (USEM) applications. It introduces the Admin Console within the Security Exposure Management (SEM) Workspace, allowing administrators to configure Security Exposure Management applications and monitor integrations from a single location.") | Administrators | | Integration health monitoring: Built-in tools to track and troubleshoot third-party integrations (for example, Qualys, Tenable, Rapid7). | [Review Unified Security Exposure Management integrations](https://servicenow-prod.fluidtopics.net/n9CV2GWwldUPDJklm6Yxww "The integration dashboard provides an overview of the installed third-party applications and the status of the integration runs.") | Administrators | | Role-based experience: Tailored views for personas such as administrators, Vulnerability Analysts, Remediation Owners, and Approvers. | [Security Exposure Management Workspace](https://servicenow-prod.fluidtopics.net/nvMfnDpnBettG7Nrn72x1Q "The Security Exposure Management Workspace provides a unified, role-based environment where security teams can investigate exposures, take remediation actions, configure automation, and track risk reduction progress in one place. It centralizes visibility across findings, remediation tasks, approvals, and administration, helping teams collaborate efficiently and respond to risks with clarity and speed.") | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers | | AI-powered enhancements: AI generated insights on Findings view dashboards and approval recommendations for approvers. | [ServiceNow Otto for Unified Security Exposure Management](https://servicenow-prod.fluidtopics.net/zF8EY_~tnAS5MEapk1M7bA "Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.") | Security analysts, Governance \& Risk teams, Approvers | [Table 2. Unified Security Exposure Management benefits] {#exploring-unified-security-exposure-management__table_dkb_wdr_nfc} ## What to explore next {#exploring-unified-security-exposure-management__cf-exploring-parent-links} To learn more about configuring and using Unified Security Exposure Management, see: * [Implementing Unified Security Exposure Management](https://servicenow-prod.fluidtopics.net/zutRES6UyPXLgGPH_zg8eA "This section guides you through the entire process of implementing Unified Security Exposure Management (USEM) on your ServiceNow AI Platform instance. It provides detailed instructions on how to download the application from the ServiceNow Store, install it, and configure it to optimize your security workflows.") * [Unified Security Exposure Management integrations](https://servicenow-prod.fluidtopics.net/aDRAHCYBlbeoIggJYoayoQ "Unified Security Exposure Management supports multiple third-party integrations to help with vulnerability management, orchestration and remediation. This section provides guidelines for managing and developing integrations.") * [Using Unified Security Exposure Management](https://servicenow-prod.fluidtopics.net/cfzBwkWdVTvLHOXnBOVfrw "Unified Security Exposure Management provides a comprehensive platform for managing vulnerabilities and ensuring compliance across your organization. By unifying workflows across Vulnerability Response (VR), Application Vulnerability Response (AVR), Container Vulnerability Response (CVR), and Configuration Compliance (CC), you can view all findings in one place, streamline workflows and improve overall efficiency.") * [Unified Security Exposure Management reference](https://servicenow-prod.fluidtopics.net/U~gOXPzlWP9Fs8Y6QIE6Xw "Reference topic contains information about tables, roles, scheduled jobs and properties installed with the Unified Security Exposure Management application. It also includes additional references.") {#exploring-unified-security-exposure-management__ul_ekb_wdr_nfc}