---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Download an application from the ServiceNow Store for the first time

# Download an application from the ServiceNow Store for the first time {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Downloading an application from the ServiceNow Store for the first time
involves a number of easy steps. Some of the steps are performed on the ServiceNow Store and some in your
instance.
The ServiceNow Store allows you to download core products and applications. A product contains one or more applications that are licensed as a group. For example, Security Incident Response is a product. The process involves these steps:

Role required: admin.

* In the ServiceNow Store, you must ensure that you have entitlements (or licenses) to the application and its dependent applications.  
  Note:  
  This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to [Activate a ServiceNow Store application](https://servicenow-prod.fluidtopics.net/RFo48XO5_M32aNft7_tP2A "After an application has been given entitlement, you must activate its dependencies plugin and activate the application. This process also applies to applications downloaded to sub-production instances.").
* Finally, you can activate the application and run it on your instance.

{#download-app-first-time__ul_bvj_g5b_2hb}  
Note:  
Starting with previous versions of Rome and later releases, dependency plugins are automatically activated when you activate a core application. For example, when you activate the Vulnerability Response application, the Vulnerability Response Dependencies plugin is also activated. For more information, see [Activate a ServiceNow Store application](https://servicenow-prod.fluidtopics.net/RFo48XO5_M32aNft7_tP2A "After an application has been given entitlement, you must activate its dependencies plugin and activate the application. This process also applies to applications downloaded to sub-production instances.").