--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Configure AI skills and agentic workflows for USEM # Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1} * Release version: Australia * * Updated July 29, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management This guide covers the configuration of AI skills and agentic workflows within ServiceNow Otto for Unified Security Exposure Management, focused on the Australia release version. ServiceNow Otto represents the new AI experience brand, replacing the Now Assist for Vulnerability Response product name without changing existing product entitlements. Customers should verify their entitlements to understand their access to specific AI features. Show full answer Show less Note that Now Assist for Vulnerability Response is being deprecated and will not be installed on new instances but remains supported on existing ones. The guide also highlights important changes such as name updates, data sharing options, and role-based access controls for AI agents. ## Key Configuration Considerations * **Licensing and Entitlements:** Access to AI skills, agentic workflows, and AI agents depends on your license tier. Review your product entitlements to confirm available features. * **Role Masking and Security Controls:** AI agents require specific roles for user access. When configuring access for users with roles, update security controls accordingly to ensure proper authorization. * **Data Sharing:** Sharing data with the ServiceNow AI development program helps improve AI accuracy and user experience. Customers can opt out of data sharing on each instance via the AI Admin Hub console if desired. * **Configuration Tools:** Prior to version 1.0.4, generative AI skills are configured through AI Agent Studio. The AI Admin Hub console is used to activate entitled ServiceNow Otto applications and skills. * **Plugin and Application Installation:** Install the ServiceNow Otto plugins and the ServiceNow Otto for Unified Security Exposure Management application (snvulai). Dependency applications update automatically with application upgrades. * **Activation of Otto Panel:** The ServiceNow Otto panel, which provides a standard chat interface, must be activated as part of the setup. * **Default Settings:** Some generative AI skills, AI agents, and agentic workflows are enabled by default. All agentic workflows and AI agent records are read-only by default; duplication is required to modify them. ## Practical Benefits for ServiceNow Customers * Enables leveraging AI capabilities tailored for Unified Security Exposure Management to improve security response and management workflows. * Facilitates controlled and secure access to AI agents through role-based permissions aligned with your organizational security policies. * Allows customization and activation of AI skills and workflows based on your entitlement and business requirements. * Provides options to manage data sharing preferences to balance AI improvements with organizational data governance policies. * Streamlines upgrade and dependency management by automatically updating related applications. Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Important name changes and data sharing {#configuring-now-assist-for-vulnerability-response__cf-config-parent-checklist} Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. For a list of supported and required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information for Unified Security Exposure Management AI skills and agents](https://servicenow-prod.fluidtopics.net/e7wez6rr27nHRBitBzkbZQ "Get an overview of the important information that is related to the USEM application."). AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://www.servicenow.com/docs/access?context=define-sec-controls-aia&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). By sharing data with the ServiceNow® AI development program, you provide relevant data. You help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated ServiceNow Otto® skills. You can choose to opt out of a ServiceNow instance from data sharing from the AI Admin Hub console if you don't want to participate. For more information, see [Opt out of data sharing for Now Assist](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Repeat the opt-out process for all instances that use the ServiceNow Otto® functionality. Prior to v1.0.4, use the AI Agent Studio to configure generative AI skills. Use the AI Admin Hub console to activate the various ServiceNow Otto® applications and skills that you're entitled to. For additional information, see [Configuring Admin skills](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Configuration tasks and important notes {#configuring-now-assist-for-vulnerability-response__section_plt_cdh_5hc} * [Install ServiceNow Otto® plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Install the ServiceNow Otto for Unified Security Exposure Management application (sn_vul_ai). When you update the ServiceNow Otto for Unified Security Exposure Management application, its dependency applications are automatically updated. * The ServiceNow Otto® panel must be activated. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * Important: Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * Important: By default, all agentic workflows and AI agent records are read-only. {#configuring-now-assist-for-vulnerability-response__ul_n2h_fdh_5hc} See [duplicating](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) an agentic workflow and [Configure an agentic workflow](https://servicenow-prod.fluidtopics.net/HB243jpVJRF_JjSTBCtkKQ "You can configure agentic workflows from the AI Agent Studio, but you must duplicate them to modify settings. The USEM AI agents included with the application and used in the agentic workflows are activated by default and aren't editable.") for more information about modifying agentic workflows.