---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Configure Knowbe4 integration

# Configure Knowbe4 integration {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Gain immediate insights into your staff's vulnerability to phishing attacks by integrating with KnowBe4, a leading cybersecurity awareness training platform. Through KnowBe4 integration, identify trends and areas of
improvement in your cybersecurity training programs, monitor overall phishing resilience and proactively strengthen your organization's security measures.

## Before you begin

Role required: sn_sec_phish.admin and sn_sec_phish_kb4.kb4_admin

## Procedure

1. Navigate to AllKnowBe4 IntegrationKnowBe4 Configurations.
2. Select New.
3. On the form, fill in the details:  
   {#configure-knowbe4-integration-vr__table_z5k_bwb_glb__entry__2}

   | Field | Description |
   |-|-|
   | Integration Instance | Name of the integration instance. Select the integration instance using the Lookup icon. |
   | Base URL | URL to integrate with KnowBe4. |
   | API Key | API key acquired from KnowBe4 account. |
   | Page | Page number from where simulations should be fetched. |
   | Page Size | Number of simulations that should be included. |
   [Table 1. KnowBe4 Configuration form]

   {#configure-knowbe4-integration-vr__table_z5k_bwb_glb}
   1. Select New if no integration instance is available.
   2. On the form, fill in the details:  
      {#configure-knowbe4-integration-vr__table_z3j_1yy_kzb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Name for the integration instance. |
      | Application | Name of the application (KnowBe4 Integration for SecOps). |
      | Integration | KnowBe4 is the default. |
      | Active | Default is activated (selected). If cleared, the instance isn't active. |
      | Description | Short description of the integration instance. |
      [Table 2. Integration Instance form]

      {#configure-knowbe4-integration-vr__table_z3j_1yy_kzb}
   {#configure-knowbe4-integration-vr__substeps_i13_2nd_lzb}
4. Select Submit.
5. Navigate to AllSecurity Simulation and TrainingIntegrations.
6. Select Knowbe4 integration.
7. Select Execute Now to execute and collect data from KnowBe4.

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