---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Configuration items in cases

# Configuration items in cases {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create a new case from one or more configuration items (CI) in the Configuration
Item \[cmdb_ci\] table. You can also add CIs to existing cases.
* **[Create a case from CIs](https://servicenow-prod.fluidtopics.net/gv9eIM5h_Cmfl_es3vGtRw)**   
  You can create a security case from configuration items in the Configuration Item \[cmdb_ci\] table. After the CIs have been used to create a new case, you can use Security Case Management to analyze the data.
* **[Add CIs to existing cases](https://servicenow-prod.fluidtopics.net/IQL6SgZSAHnlq0ZhYhSe_Q)**   
  You can add configuration items to one or more existing cases. After the CIs have been added to cases, you can use Security Case Management to analyze the data.

**Related concepts**   

* [IoCs and observables in cases](https://servicenow-prod.fluidtopics.net/qyAKXsQrLeCMszdo9WHwsw "In Threat Intelligence, you can create cases from IoCs and observables, as well as add IoCs and observables to existing cases. You can also create observables directly from a case.")
* [Security incidents in cases](https://servicenow-prod.fluidtopics.net/XBtNos2KOnm8izozfspq6A "In Security Incident Response, you can create cases from security incidents, CIs, and affected users, as well as add those artifacts to existing cases.")
* [Affected users in cases](https://servicenow-prod.fluidtopics.net/h53gCYmkyckEDUd9uuMb3A "You can create a new case from one or more affected users in the User [sys_user] table. You can also add users to existing cases.")