---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# ServiceNow Security Operations integration development guidelines

# ServiceNow
Security Operations integration development
guidelines {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow platform provides
several mechanisms for developing integrations with external systems. The ServiceNow
Security Operations product suite adds
integration capabilities intended to streamline the process of integrating with security-focused
external systems.

Most of the concepts in this guide assume some familiarity with standard ServiceNow functionality. To integrate with
the Security Operations suite, at a minimum,
knowledge of the following ServiceNow
concepts is required:

* Script includes
* Inbound/outbound web services
* Data sources
* Import sets
* Transform maps

{#c_IntegrationWritingGuidelines__ul_o3q_tzt_sv}

Technology Partner Program {#c_IntegrationWritingGuidelines___Toc322786262}

Any requirements for application certification or guidelines given in the Technology Partner
Program literature supersede any information in this guide. This guide is not a replacement for
the Technology Partner Program literature and serves only as a supplement to existing
documentation.

For more information, see [Technology Partner Program training course blog post](https://community.servicenow.com/community/develop/app-publisher/blog/2015/10/19/the-technology-partner-program-training-course).
* **[Types of ServiceNow integrations provided](https://servicenow-prod.fluidtopics.net/CAr14Q4UAkAqdObnfk6HNw)**   
  The Security Operations applications (Security Incident Response, Threat Intelligence, and Vulnerability Response) can be seamlessly integrated with other ServiceNow applications to enhance their functionality.
* **[Security Operations Integration Configurations](https://servicenow-prod.fluidtopics.net/48ahETlC~NF99wXMCUsCKA)**   
  Many of the integrations included in the base system require little or no setup, and operate in the same way. Certain integrations, such as the Qualys Cloud Platform, however, require separate steps for setting up the integration. Others support different sets of scan and lookup types and different rate limits.
* **[Tips for writing integrations](https://servicenow-prod.fluidtopics.net/WrftS4_aOuJx7CfDqNBj1g)**   
  Avoid some of the pitfalls you can encounter when writing your own integrations by following these guidelines.
* **[Integration troubleshooting](https://servicenow-prod.fluidtopics.net/_DwvxRbS3tQogK5A_dB8UQ)**   
  These troubleshooting suggestions can help you resolve common issues you can encounter when setting up or running integrations.