---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow Otto for Workplace Service Delivery (WSD) release notes

# ServiceNow Otto for Workplace Service Delivery (WSD) release notes {#ariaid-title1}

Release version: Australia  
Updated April 16, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat
and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Australia release.

## About ServiceNow Otto for Workplace Service Delivery (WSD) {#wsd-na-rn__wsd-na-rn-highlights}

Australia Patch 5

* ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
{#wsd-na-rn__ul_am2_zsb_zjc}

See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) for more information.{#wsd-na-rn__wsd-na-rn-highlights-3}

## Activation and other requirements

Important:  
ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#wsd-na-rn__wsd-na-rn-activation-1}

## August 2026 {#ariaid-title2}

The ServiceNow®
ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat
and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Australia release.

### What's changed {#wsd-na-rn-2026-08__wsd-na-rn-changed-features}

[Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
{#wsd-na-rn-2026-08__wsd-na-rn-changed-features-1}

## Australia General Availability {#ariaid-title3}

The ServiceNow®
ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat
and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Australia release.

### What's new {#wsd-na-rn-2026-05__wsd-na-rn-new-features}


[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")
{#wsd-na-rn-2026-05__wsd-na-rn-new-features-1}