---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Telecommunications Customer 360 release notes

# Telecommunications Customer 360 release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. See the following sections for release notes by version.

## About Telecommunications Customer 360 {#telecom-customer-360-rn__telecom-customer-360-rn-about}

* View all entities connected to a consumer or account as an interactive node map from the Telecommunications Customer 360 record page.
* Configure which entities appear in the map and what information displays on each node card.
{#telecom-customer-360-rn__ul_cqd_drf_lkc}

See [Telecommunications Customer 360](https://www.servicenow.com/docs/access?context=c360-land-page&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information.{#telecom-customer-360-rn__telecom-customer-360-rn-about-2}

## Activation and other requirements {#telecom-customer-360-rn__telecom-customer-360-rn-requirements-activation}

Activation information{#telecom-customer-360-rn__telecom-customer-360-rn-activation-info}
:   Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#telecom-customer-360-rn__telecom-customer-360-rn-requirements-info-1}
{#telecom-customer-360-rn__telecom-customer-360-rn-requirements-info-1}{#telecom-customer-360-rn__telecom-customer-360-rn-activation-details}

## Version 3.2.0 {#ariaid-title2}

Perform MACD actions on child product inventory from Customer 360 and view all of a customer's billing accounts on the Billing card.

### What's new {#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-new}

[Products card](https://www.servicenow.com/docs/access?context=c360-products-card&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US){#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-new-feature-1}

:   Perform Suspend, Resume, Disconnect, and Modify actions on a child product inventory record from Customer 360. The action also updates the parent product inventory. The actions require the sn_contract_ent_wf plugin to be
    active.

{#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-new-list}

### What's changed {#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-changed}

[Billing card](https://www.servicenow.com/docs/access?context=c360-billing-card&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US){#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-changed-feature-1}

:   The Billing card in Customer 360 displays billing accounts of any Billing Account Type, including Customer Account, instead of only Company.

[Party Relationship Center](https://www.servicenow.com/docs/access?context=c360-prc-overview&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US){#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-changed-feature-2}

:   Each node in the Relationship viewer shows its table label as a tagline, so you can identify the record type at a glance.

{#telecom-customer-360-rn-2026-10__telecom-customer-360-rn-2026-10-changed-list}

## Version 3.1.0 {#ariaid-title3}

The September 2026 release introduces the Party Relationship Center, an interactive node map displaying entities connected to a consumer or account.

### What's new {#telecom-customer-360-rn-2026-09__telecom-customer-360-rn-2026-09-new}

[Party Relationship Center](https://www.servicenow.com/docs/access?context=c360-prc-overview&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US){#telecom-customer-360-rn-2026-09__telecom-customer-360-rn-2026-09-new-feature-1}
:   View the network of entities connected to a consumer or account, including billing accounts, sold products, related parties, and active cases as an interactive node map from any Telecommunications Customer 360 record page.
{#telecom-customer-360-rn-2026-09__telecom-customer-360-rn-2026-09-new-list}