Telecommunications Customer 360 release notes
The ServiceNow® Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. See the following sections for release notes by version.
About Telecommunications Customer 360
- View all entities connected to a consumer or account as an interactive node map from the Telecommunications Customer 360 record page.
- Configure which entities appear in the map and what information displays on each node card.
See Telecommunications Customer 360 for more information.
Activation and other requirements
- Activation information
- Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Version 3.2.0
Perform MACD actions on child product inventory from Customer 360 and view all of a customer's billing accounts on the Billing card.
What's new
- Products card
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Perform Suspend, Resume, Disconnect, and Modify actions on a child product inventory record from Customer 360. The action also updates the parent product inventory. The actions require the sn_contract_ent_wf plugin to be active.
What's changed
- Billing card
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The Billing card in Customer 360 displays billing accounts of any Billing Account Type, including Customer Account, instead of only Company.
- Party Relationship Center
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Each node in the Relationship viewer shows its table label as a tagline, so you can identify the record type at a glance.
Version 3.1.0
The September 2026 release introduces the Party Relationship Center, an interactive node map displaying entities connected to a consumer or account.
What's new
- Party Relationship Center
- View the network of entities connected to a consumer or account, including billing accounts, sold products, related parties, and active cases as an interactive node map from any Telecommunications Customer 360 record page.