---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Service Reliability Management release notes

# Service Reliability Management release notes {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Service Reliability Management (SRM) application helps your organization respond, collaborate, and self-remediate when working on alerts and incidents. See the following sections for release notes by version.

## About SRM {#service-reliability-management-rn__service-reliability-management-rn-about}

* Give teams a self-service experience to manage the health and reliability of their services.
* Organize teams and service ownership so responsibilities for maintaining services are clearly defined.
* Support service operations with team ownership and on-call workflows that help coordinate response when issues occur.
* Access SRM features on the go with ITOM Mobile Agent on iOS and Android devices.
{#service-reliability-management-rn__ul_h3c_rsx_qkc}

See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information.{#service-reliability-management-rn__service-reliability-management-rn-about-2}

## Activation and other requirements {#service-reliability-management-rn__service-reliability-management-rn-requirements-activation}

Activation information{#service-reliability-management-rn__service-reliability-management-rn-activation-info}

:   Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#service-reliability-management-rn__service-reliability-management-rn-activation-1}

    {#service-reliability-management-rn__service-reliability-management-rn-requirements-info-1}
{#service-reliability-management-rn__service-reliability-management-rn-requirements-info-1}{#service-reliability-management-rn__service-reliability-management-rn-activation-details}

## Version 7.3.1 {#ariaid-title2}

Alert counts for technology management services now include alerts from related configuration items (CIs), providing a more complete view of service health.

### What's changed {#service-reliability-management-rn-2026-10__service-reliability-management-2026-10-changed}

Open alerts count for technology management services{#service-reliability-management-rn-2026-10__service-reliability-management-2026-10-changed-feature-1}
:   For technology management services on the Services page, the counts for Open alerts and Open critical alerts now include alerts from related CIs, up
    to three levels deep. To view the individual alerts and their associated CIs, select the service and then select the Related alerts tab.
{#service-reliability-management-rn-2026-10__service-reliability-management-2026-10-changed-list}