Service Portal release notes
Release version: Brazil
Updated September 10, 2026
1 minute to read
The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with a modular portal framework. Service Portal was enhanced and updated in the Brazil release.
What's new
- Enable identifier-first login in Service Portal
- Use an identifier-first login (IFL) authentication method in Service Portal where the authentication path is determined by the username or email entered, and evaluated against configured IFL policies.