Sales Customer Relationship Management release notes
ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Brazil release. These applications enable you to manage the product sales life cycle in your organization. Supported processes include leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals.
Sales Customer Relationship Management includes workflows for Customer Lifecycle Operations (Customer Life Cycle Management). For details on these features in the Brazil release, see the Customer Service Management release notes.
Agents can use the Case Management for Order Operations and Case Management for Invoice Operations application to display order and invoice cases in CRM Workspace. Case line items are also visible in this view. The Case lines and workflows application supports referencing multiple order line items on a case record.