---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Sales CRM for Telecommunications release notes

# Sales CRM for Telecommunications release notes {#ariaid-title1}

Release version: Brazil  
Updated September 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Sales Customer Relationship Management application manages the sales and order lifecycle, from product catalog definition through order capture, fulfillment orchestration, and AI-assisted task templating. See the following sections for release notes by version.

## About Sales Customer Relationship Management {#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-about}

* Manage the full sales and order lifecycle, from product catalog and specification management to order capture, fulfillment orchestration, and fallout handling.
* Generate and reuse catalog-driven task plan templates to orchestrate order fulfillment automatically, without manual task setup on repeat orders.
* Use AI Agents to convert a fulfilment-journey image or similar past orders into a ready-to-publish orchestration template.
{#sales-customer-relationship-management-rn__ul_fsv_rd4_skc}

See [Sales Customer Relationship Management for Telecommunications](https://www.servicenow.com/docs/access?context=sales-crm&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information.{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-about-2}

## Activation and other requirements {#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-requirements-activation}

Activation information{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-activation-info}
:   Install Sales CRM for Telecommunications by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For activation details, see [Activate Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=activate-somt&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US).{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-requirements-info-1}
{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-requirements-info-1}{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-activation-details}

## Accessibility and localization {#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-accessibility-localization}

Accessibility information{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-a11y-info}
:   Sales Customer Relationship Management follows standard ServiceNow platform accessibility support, including keyboard navigation and compatibility with screen
    readers.{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-accessibility-1}
{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-accessibility-1}

Localization information{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-l10n-info}
:   Sales Customer Relationship Management does not include dedicated language packs. Language support relies on the base system language plugins active on your instance.{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-localization-1}
{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-localization-1}{#sales-customer-relationship-management-rn__sales-customer-relationship-management-rn-a11y-l10n-details}
* **[Version 1.0](https://servicenow-prod.fluidtopics.net/tTPo58YQLQYHOHaIvmek4Q)**   
  Extend task plan template orchestration to Sales Customer Relationship Management (Sales CRM) customers, and generate templates automatically with an enhanced AI Agent.