AI Policy Framework (sn_ai_policy_framework): Mitigate AI exposure through policies.

Developer Sandboxes License Management (com.glide.dsb.licensing): Use this plugin to assign sandbox packs from AEMC. Install on your controller (production) instance to distribute sandbox packs to non-production instances. Use the com.glide.dsb.licensing plugin from only one production instance, the instance you're using to assign packs.

ServiceNow Otto for Cloud Cost Management (com.sn_now_assist_ccm): Enables cloud resource admins and users to use the capabilities of generative AI skills in Cloud Cost Management.

GRC: Issue Management (sn_grc_issue_mgmt): Activate the plugin to enable a redesigned issue management experience with configurable workflows, custom state models, issue approvals, and centralized administration

CMDB app roles (com.snc.cmdb.app.roles): Updates to roles and access controls used for managing CMDB features and tables. For example, updates to the app_service_admin role and access controls used for managing Service Instances.

Core Business Suite Foundation (sn_cbs_foundation): Base package with CBS support.

Quote Experience (sn_quote_mgmt_adv): Enables the ServiceNow® Quote Experience for contract renewal and amendment workflows.

Service Lifecycle Request (com.sn_slc): Provides Service Lifecycle Request management.

Meeting Scheduler Plus (app-meeting-sch-plus): Deploys structured meeting agenda item and next step tracking alongside the existing meeting management app.

Technology Account Management Experiences (sn_tech_exp): View account 360 and executive portfolio page of the customer or partner account.

AI Agents for Meetings(sn_meeting_ai_ag): Automates meeting preparation by reading relevant records, proposing agendas, and coordinating logistics for review and confirmation.

ServiceNow Data Catalog (sn_dcg_app): Provides a self-service search and discovery interface for browsing data assets. Manages the core data model and business logic for catalog asset governance and enables automated metadata collection and integration connectivity with external data platforms.

Data Center and Network Asset Management (sn_dcnam): Data Center and Network Asset Management delivers end-to-end lifecycle management across all data center assets to increase visibility, reduce downtime, maximize usable life, and minimize risk.

Developer Sandbox License Management (com.glide.dsb.licensing ): Use this plugin to assign sandbox licenses from AEMC. Install on your controller instance to distribute sandbox packs to non-production instances. Use the com.glide.dsb.licensing plugin from only one production instance, the instance you're using to assign licenses.

Enterprise Architecture for AICT (com.sn_ea_aict): Provides the shared data model that connects AI systems and business applications, independently of the Enterprise Architecture Workspace plugin. Installs automatically as a dependency of AI Control Tower Core (app-ai-governance) application.

Operational Sustainability Management Prime (com.sn_osm_ai_prime): Provides the components required to activate the Prime subscription tier of Operational Sustainability Management.

AI Data Explorer (sn_pa_ai_canvas): Install the plugin to enable privacy managers and analysts to analyze privacy data, explore trends across sources, and surface actionable recommendations using natural language queries. Use the Explore button on the home pages of the Privacy Workspace and Personal Data Rights Workspace to open AI Data Explorer. For information on installing, configuring and using it, see Use AI to explore data with AI Data Explorer.

GRC Issue Management (sn_grc_issue_mgmt): Install the plugin to enable a redesigned issue management experience with configurable workflows, custom state models, issue approvals, and centralized administration. For more information, see Issue workflows.

Technology Account Management Experiences (sn_tech_exp): View account 360 and executive portfolio page of the customer or partner account.

AI Data Explorer (sn_pa_ai_canvas): Install the plugin to enable regulatory change managers and users to analyze regulatory data using natural language queries. On the Regulatory Change Management dashboard of the Compliance Workspace, select the Explore with AI icon on the widgets to open AI Data Explorer and gather insights about underlying regulatory data. For information on installing, configuring and using it, see Use AI to explore data with AI Data Explorer.

App SPM Retail (com.snc.spm_retail): Enables the SPM-RO Better Together experience. When this plugin is not active, the OCRR project and task surfaces do not appear in the Retail Service Portal or Retail Mobile, and there is no separate setting to turn the feature on or off.

WebRTC Voice (sn-webrtc): The WebRTC voice feature for self-service enables users to make voice calls directly from the portal interface or Engagement Messenger.

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ServiceNow Cowork (sn_app_cowork): Provides the Cowork policy, approval, and configuration records that govern the desktop agent.

SAM Admin Experience - v1.0 (sn_samp_admin): Provides access to the Configuration Console for configuring the Software Asset Management application.

ServiceNow Stream Producer (com.glide.hub.stream_connect.stream_producer): Adds Stream Producer capabilities.

sn_sec_cs_sighting: Integrates Threat Intelligence Security Center with CrowdStrike Falcon NextGen SIEM for sighting search.

PDF Extractor tool (sn_pdf_table_bldr): To create tables from PDFs, migrate to Build Agent.

Automation Discovery (sn_auto_discovery): Starting with the Brazil release, Automation Discovery is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Emerging Agentic solutions fully replace Automation Discovery and add new functionality. For more information see AI Agent Studio (legacy).

Data Catalog UI (sn_dcg_ui): Replaced by ServiceNow Data Catalog (sn_dcg_app).

Data Catalog Core (sn_dcg_core): Replaced by ServiceNow Data Catalog (sn_dcg_app).

Metadata Collectors (sn_meta_collectors): Replaced by ServiceNow Data Catalog (sn_dcg_app).

Metadata Collectors Core (sn_dcg_cc): Replaced by ServiceNow Data Catalog (sn_dcg_app).

ITSM Process Mining Content Pack (sn_itsm_process_opt_cp): This plugin is deprecated and replaced by the core Process Mining Content Pack application. Starting with the Brazil release this plugin will be migrated to Process Mining Content Pack store application. Upgrade your instance to Brazil or higher releases.

Security Incident Response Process Mining Content Pack (com.sn_sir_process_mining_cp): This plugin is deprecated and replaced by the core Process Mining Content Pack application, which is automatically installed for Security Incident Response. No action is required.

Communities (com.sn_communities): There is no replacement for this plugin.

Customer Communities (com.sn_customer_communities): There is no replacement for this plugin.

Communities Contextual Search (com.sn_communities_contextual_search): There is no replacement for this plugin.

Communities Demo Data (com.sn_communities_demo): There is no replacement for this plugin.

Communities Global Entities (com.sn_communities_global): There is no replacement for this plugin.

Performance Analytics - Content Pack - Communities (com.snc.pa.communities): There is no replacement for this plugin.

Gamification Core Framework (com.snc.gamification): There is no replacement for this plugin.

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Migration Utility for Service Operations Workspace (sn_sow_migration) is deprecated: There is no replacement for this plugin.

Studio (com.glide.dev-studio): The new ServiceNow Studio (sn_sns) is the replacement for this plugin. For more information, see Exploring ServiceNow Studio.

Cloud Cost Management (sn_clin): Planned for deprecation in a future release. Use the Cloud Cost Management Infra Stack application that includes related ServiceNow® Store applications and plugins if they aren’t already installed.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

Cloud Services Catalog (sn_itom_csc): Planned for deprecation in D release. There is no replacement for this application.

CSC Content Pack (sn_itom_csc_cp): Planned for deprecation in D release. There is no replacement for this application.

Cloud Services Catalog Terraform Connector (sn_cmp_terraform): Planned for deprecation in D release. There is no replacement for this application.

Cloud Configuration Governance (com.sn.itom.ccg): Planned for deprecation in D release. There is no replacement for this application.

CCG Content Pack (com.sn.itom.ccg.cp): Planned for deprecation in D release. There is no replacement for this application.

Cloud Action Library (com.sn.itom.cal): Planned for deprecation in D release. There is no replacement for this application.

Cloud Config Management (com.snc.config.mgmt): Planned for deprecation in D release. There is no replacement for this plugin.

Cloud Provisioning and Governance (com.snc.cloud.mgmt): Planned for deprecation in D release. There is no replacement for this plugin.

User Registration Request (com.snc.user_registration): Planned for deprecation in the D release. Activate External User Self-Registration and review Activate External User Self-Registration for configuration guidance.

Natural Language Understanding (com.snc.nlu_studio): Starting with the Brazil release, Natural Language Understanding is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

KPI Composer (sn_kpi_compose): Planned for deprecation in D release. There is no replacement for this plugin.

No plugins are planned for deprecation beyond those listed above.

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Service Graph Connector Integration for Claroty CTD (sn_clarotyctdsgc): Planned for deprecation by the Canada release.

Conversational Analytics (com.sn.conversational.analytics): Replace with Assistant Analytics.

Vulnerability Response Integration with Claroty CTD (sn_clarotyctdvr): Planned for deprecation by the Canada release.

CSM Workspace (com.snc.agent_workspace.csm): Starting with Brazil, the CSM Workspace (com.snc.agent_workspace.csm) plugin has been renamed to CRM Workspace Core (com.snc.agent_workspace.csm).

CSM Configurable Workspace (com.snc.uib.csm_agent_workspace): Starting with Brazil, the CSM Configurable Workspace (com.snc.uib.csm_agent_workspace) plugin has been renamed to CRM Workspace (com.snc.uib.csm_agent_workspace).

CSM Lookup and Verify (com.snc.sn_csm_lookup_verify): Starting with Brazil, the CSM Lookup and Verify (com.snc.sn_csm_lookup_verify) plugin has been renamed to CRM Lookup and Verify (com.snc.sn_csm_lookup_verify).

CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify): Starting with Brazil, the CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify) plugin has been renamed to CRM Workspace Lookup and Verify (com.snc.uib.lookup_verify).

CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes): Starting with Brazil, the CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes) has been renamed to CRM Workspace Special Handling Notes (com.snc.uib.special_handling_notes).

CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy): Starting with Brazil, the CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy_uib) plugin has been renamed to CRM Account Hierarchy (com.snc.sn_csm_account_hierarchy_uib).

Customer Service Base Entities (com.snc.cs_base): Renamed to CRM Base Entities (com.snc.cs_base).

Customer Service Base Extension Entities (com.snc.cs_base_extension): Renamed to CRM Base Extension Entities (com.snc.cs_base_extension).

Customer Data Models for B2B2C (com.sn_csm_b2b_consumers): Renamed to CRM B2B2C Entities (com.sn_csm_b2b_consumers).

Customer Service Install Base Characteristics (com.snc.install_base_characteristics): Renamed to Customer Install Base Characteristics (com.snc.install_base_characteristics).

Customer Service Install Base Management (com.snc.install_base): Renamed to Customer Install Base Management (com.snc.install_base).

Now Assist for Process Mining: Renamed to ServiceNow Otto for Process Mining.

No plugins were renamed or changed in this release.

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Conversational Integration with Apple Messages for Business (com.sn.va.abc.adapter): Deprecation of NLU functionality and migration to LLM support.