---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Browser requirements for all Brazil features and products

# Browser requirements for all Brazil features and products {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Cumulative release notes summary on browser requirements for Brazil features and
products.
Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions. {#rn-summary-browser-reqs__rn-summary-browser-table__entry__2}

| Application or feature | Details |
|-|-|
| AI Agent Studio | AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer. |
| AI Desktop Actions | :   ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer. |
| Agent experience for CSM | :   ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US). |
| Data Management for CSM | :   Starting with the Brazil release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/gK4fC7EOK4eE0JyMsZJl7Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). |
| Data Privacy and Discovery | :   For optimal performance with Data Privacy and Discovery features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all interactive features. |
| Digital End-User Experience | Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). |
| Domain Separation | :   For optimal performance with Domain Separation features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all administrative and policy configuration interfaces. |
| External Content Connectors | :   For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. |
| Firewall Audits and Reporting | :   Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance. |
| Kubernetes Visibility Agent (KVA) | :   Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance when accessing the Kubernetes explorer dashboard. |
| Self-service and omnichannel engagement for CSM | :   The WebRTC voice call widget is not supported on mobile browsers. |
| ServiceNow Otto for Virtual Agent | :   Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/gK4fC7EOK4eE0JyMsZJl7Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). |
| Workforce Optimization for CSM | :   ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US). |
| Zing text indexing and search engine | :   For optimal performance, use Zing text indexing and search engine in the latest release of Google Chrome or Mozilla Firefox. Zing text indexing and search engine doesn't support Internet Explorer. |
[ ]

{#rn-summary-browser-reqs__rn-summary-browser-table}