Browser requirements for all Brazil features and products

Release version: Brazil
Updated October 8, 2026
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Summary of Browser requirements for all Brazil features and products

This document outlines the specific browser requirements for various ServiceNow Brazil release features and products. Ensuring the correct browser and version supports optimal performance, compatibility, and functionality across ServiceNow applications.

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Key Browser Requirements by Feature or Product

  • AI Agent Studio and AI Desktop Actions: Supported on Google Chrome and Microsoft Edge; Internet Explorer is not supported.
  • Agent Experience for Customer Service Management (CSM): Does not support mobile devices, Internet Explorer, or the legacy Microsoft Edge. Use Microsoft Edge Chromium or other supported modern browsers.
  • Data Management for CSM: Excludes support for mobile devices and Internet Explorer starting with Brazil release.
  • Data Privacy and Discovery: Optimized for latest Chrome, Firefox, or Safari; Internet Explorer is unsupported. Requires JavaScript enabled for interactive features.
  • Digital End-User Experience (DEX): Requires enabling the DEX browser extension on supported browsers for monitoring web application performance.
  • Domain Separation: Best performance on latest Chrome, Firefox, or Safari; Internet Explorer unsupported. JavaScript must be enabled for administrative interfaces.
  • External Content Connectors: Use latest Google Chrome or Mozilla Firefox; Internet Explorer is not supported.
  • Firewall Audits and Reporting: Optimal on latest Chrome, Firefox, Safari, or Edge.
  • Kubernetes Visibility Agent (KVA): Use latest Chrome, Firefox, Safari, or Edge for Kubernetes explorer dashboard access.
  • Self-service and Omnichannel Engagement for CSM: WebRTC voice call widget is not supported on mobile browsers.
  • ServiceNow Otto for Virtual Agent: Supported on Google Chrome and Microsoft Edge.
  • Workforce Optimization for CSM: Does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Requires Microsoft Edge Chromium or other supported browsers.
  • Zing Text Indexing and Search Engine: Perform best on latest Google Chrome or Mozilla Firefox; Internet Explorer is unsupported.

Practical Implications for ServiceNow Customers

To ensure full functionality and performance of Brazil release features, customers should utilize modern browsers such as the latest versions of Google Chrome, Microsoft Edge Chromium, Mozilla Firefox, or Safari depending on the feature. Avoid using Internet Explorer and legacy Microsoft Edge, as they lack support and may cause degraded experiences or incompatibility. Additionally, mobile device support is limited or excluded for several CSM-related features. Enabling JavaScript and required browser extensions like DEX is necessary for interactive and monitoring capabilities.

Cumulative release notes summary on browser requirements for Brazil features and products.

Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
Application or feature Details
AI Agent Studio

AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer.

AI Desktop Actions
ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer.
Agent experience for CSM
ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support.
Data Management for CSM
Starting with the Brazil release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.
Data Privacy and Discovery
For optimal performance with Data Privacy and Discovery features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all interactive features.
Digital End-User Experience

Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension.

Domain Separation
For optimal performance with Domain Separation features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all administrative and policy configuration interfaces.
External Content Connectors
For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.
Firewall Audits and Reporting
Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance.
Kubernetes Visibility Agent (KVA)
Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance when accessing the Kubernetes explorer dashboard.
Self-service and omnichannel engagement for CSM
The WebRTC voice call widget is not supported on mobile browsers.
ServiceNow Otto for Virtual Agent
Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.
Workforce Optimization for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Zing text indexing and search engine
For optimal performance, use Zing text indexing and search engine in the latest release of Google Chrome or Mozilla Firefox. Zing text indexing and search engine doesn’t support Internet Explorer.