AI Admin Center is available from the ServiceNow® Store.

For more information about the installation of AI Admin Center, see Configuring AI Admin Center.

AI Admin Hub is available from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow® Store.

For more information about the installation of AI Agent Advisor, see Configuring AI Agent Advisor.

AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see Install ServiceNow Otto AI Agents.

Install AI Control Tower by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see Configure AI Desktop Actions.

Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

API activation is dependent on the specific product or application where the API is required. Consult your product documentation or contact your ServiceNow® administrator to determine activation steps for your use case.

Access Management is a ServiceNow AI Platform feature that is active by default.

Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see Configuring Agent Chat.

Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed.

Agent experience for CSM is available with activation of the Case Management Core plugin (com.sn_customerservice), which requires a separate subscription. For details, see Activate Customer Service.

Install App Engine Management Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Application Runtime Policy is a ServiceNow AI Platform feature that is active by default.

Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Authentication is a ServiceNow AI Platform product that is active by default.

Install the Automation Center application (sn_ac) by requesting it from the ServiceNow® Store. The application includes demo data and installs related Automation Center Store applications and plugins if they aren't already installed. Installation requires the admin role. For more information, see Install Automation Center.

Contact your ServiceNow account manager to get started with Autonomous Workforce.

Note:

Domain separation is not supported on this version of Autonomous Workforce.

Build Agent (Trial) is a ServiceNow AI Platform feature that is active by default starting with the Brazil release. For Build Agent, you must install ServiceNow Otto for Creator. You must install Autonomous Engineer

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install the CRM Outlook Add-in application (sn_crm_outlook) from the ServiceNow Store. The application installs related ServiceNow® Store applications and plugins that aren't already active on your instance. After installation, download the manifest file and install the ServiceNow CRM for Outlook add-in on each user's Microsoft Outlook client. The sn_crm_outlook.crm_outlook_admin role is required to configure the add-in, and the sn_crm_outlook.crm_outlook_user role is required to use it.

Install Card data security by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Install Certificate Inventory and Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.

Clone Admin Console is a ServiceNow AI Platform feature that is active by default. No additional plugin activation is required to use core clone functionality.

Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Code Signing is a ServiceNow AI Platform feature available with activation of the Code Signing (com.glide.code_signing_enterprise) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin (com.glide.code_signing.oob_apps_signatures). For details, see Configuring Code Signing.

Install the Collaborative Work Management application (sn_cwm) from the ServiceNow Store. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. Role required: admin. For more information, see Install Collaborative Work Management.

Common Governance, Risk, and Compliance features are available through supported Integrated Risk Management applications and licensing tiers. Activate the applicable Integrated Risk Management application and assign the required roles to access these shared Governance, Risk, and Compliance capabilities.

Configuration Management Database (CMDB) is a ServiceNow AI Platform feature that is active by default.

The Brazil release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app so that you can use its latest features in your Brazil instance. For more information, visit the ServiceNow Store.

Install Container Vulnerability Response and third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Contracts MCP Server (sn_cm_mcp_server) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Core Business Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements.

Install Customer Engagement Sequences (com.sn_crm_sequence) from the ServiceNow Store. Assign delegated developer roles to designated users so they can create and manage sequences without needing the system admin role.

Install Customer Service Problem Management by requesting it from the ServiceNow Store.

Install Customer Success Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Business Portal application (sn_b2b_portal) is automatically installed when you install the Customer Service Portal (sn_csm_portal). Install the Customer Service Portal by requesting it from the ServiceNow Store. For activation and configuration information, see Configuring the Business Portal.

Install Data Catalog by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Data Center and Network Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

CSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management (CSM) plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

Additional CSM features are available with the activation of other plugins. For details, see .

Sales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). For details, see Exploring Sales Customer Relationship Management.

Data Privacy and Data Discovery are available with activation of the following plugins:

• Data Privacy plugin: sn_dp_store_app (version 9.0 or later)
• Data Discovery plugin: sn_data_discovery (version 9.0 or later)

Upon activation, navigate to the Data Privacy or Data Discovery Store app to configure policies, patterns, roles, and settings for your environment.

Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install the Developer Sandbox License Management (com.glide.dsb.licensing) plugin on your license management instance, install the sandbox plugin on your non-production instances, and use the license management UI in App Engine Management Center on the controller instance to distribute packs.

Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Request and activate the Discovery (com.snc.discovery) plugin. For more information, see Request Discovery.

Install the applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Dispute Rules Content Pack for Mastercard from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. to install it on your instance.

Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. Upon activation, navigate to the Domain Separation administration console to configure domains, policies, and cross-domain access restrictions for your environment.

Install Employee Center by by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see Configure Employee Slate for ITSM.

Platform Encryption Key Management Framework is available with activation of the com.glide.encryption.external_kms, which requires a separate subscription. For details, see Encryption and Key Management subscription bundle.

The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption. Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle.

Enterprise Architecture is available with activation of the Enterprise Architecture (com.snc.apm) plugin, which requires a separate subscription.

Install the following applications by requesting them from the ServiceNow Store:

• Enterprise Asset Management
• Enterprise Asset Management for Healthcare
• Enterprise Asset Management for Facilities
• OT Asset Management
• Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
• Enterprise Asset Management for Providers

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Event Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Export to PowerPoint for Strategic Portfolio Management application (sn_ppm_ppt_export) is available on ServiceNow® Store. Install the application to activate it. The admin role is required.

Install Extended Security for Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Field Service Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Firewall Audits and Reporting is available as a store application. Install the application from the ServiceNow Store to activate it on your instance.

Workflow Studio is a ServiceNow AI Platform feature that is active by default.

Update Workflow Studio from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install each Healthcare Operations app by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Care Team Operations AI Chat Assistant and its agents require an HCLS Prime or HCLS Advanced scoped application.

Hermes is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application.

Install the applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ITOM Cloud Accelerate features are available as separate apps on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install the ITOM MCP Server Console by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store. ITOM Visibility installation is also available in the ITOM Product Hub for ServiceNow Otto users.For more information, see Install ITOM Visibility using ServiceNow Otto for Setup

Activate these plugins to use ITSM MCP Server:

• Now Assist for ITSM plugin (sn_itsm_gen_ai)
• Model Context Protocol Server (sn_mcp_server)
• ITSM MCP Server (sn_itsm_mcp_server)

For details, see Activate the ITSM MCP Server.

Identity is a ServiceNow AI Platform product that is active by default.

Install Impact by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Incident Management is a ServiceNow AI Platform feature that is active by default.

Install Intelligent approvals by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Knowledge Center is available by default to all roles in Knowledge Management.

To use auto-update, enable the Article Optimization skill and the sn_km_center.ao_auto_update.enabled system property. This property is enabled by default. Enable AO auto publish enabled on a Knowledge Base to automatically update articles in that Knowledge Base.

To use auto-merge, enable the Identify duplicate articles and Merge Articles skills, and the sn_km_gen_ai.auto_merge.enable system property. If this property is inactive, users see the existing potential duplicate article experience. Enable Enable auto merge publish on a Knowledge Base to automatically merge and publish potential duplicate articles in that Knowledge Base. Use the sn_km_gen_ai.auto_merge.confidence_threshold property to set the confidence threshold for automatic merge and publish. Use the sn_km_gen_ai.auto_merge.revert_ttl_days property to set the number of days after which an automatically merged article can no longer be reverted.

Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store.

Kubernetes Visibility Agent (KVA) is available as a store application. Install the application from the ServiceNow Store and configure the agent to connect to your Kubernetes clusters.

Install L1 IT Service Desk AI Specialist by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Contact your ServiceNow account manager to get started with L1 IT Service Desk AI Specialist.

Note:

Domain separation is not supported on this version of L1 IT Service Desk AI Specialist.

Install LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. After installation, activate the skill from Workspaces > LEAP > Admin > AI Admin Hub > AI Skills > Platform > LEAP. For details, see Activate LEAP.

Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the egress_sql access control to each table.

Install Localization Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Log Export Service by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later.

No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later.

Install MCP for Strategic Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Mobile Platform is a ServiceNow AI Platform feature that is active by default.

Next Experience Components is a ServiceNow AI Platform feature that is active by default.

Notifications is a ServiceNow AI Platform® feature that is active by default.

Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.

Notify is a ServiceNow AI Platform feature that is active by default.

Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Setup is available with activation of ServiceNow Otto for OT Service Management or OT Manager Foundation. For details, see Configuring the OT Manager Foundation and Configure ServiceNow Otto for Operational Technology (OT) Service Management.

Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see Install Partner Relationship Management.

Complimentary Performance Analytics for Incident ManagementPerformance Analytics is active by default. You cannot create indicators or breakdowns with this complimentary application.

The full features of Performance Analytics are available with a subscription. For details, see Activating your Performance Analytics subscription.

Platform Analytics experience is enabled by default on upgrade to Brazil.

The Playbook application comes with the Workflow Studio ServiceNow® Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow® Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbook application can be downloaded for patch fixes.

To use playbook generation features in Workflow Studio, download the ServiceNow Otto for Creator application.

Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see Install Predictive Intelligence.

Install the Pricing Management application (sn_csm_pricing) from the ServiceNow Store. For more information, see Install Pricing Management.

Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Process Mining is available by default. For details, see Access Process Mining.

Process Mining is available by default. See Access Process Mining for more information.

Activate Product Catalog Management Core (sn_prd_pm) from the plugin activation page. A System Administrator role is required. Activation includes demo data and installs any related applications and plugins that aren't already active on your instance.

Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Activate the PPM Standard plugin (com.snc.financial_planning_pmo) if you have the admin role. This plugin installs the Project Portfolio Management applications, along with their user roles and tables. For more information, see Activate PPM Standard (Project Portfolio Management).

The Project Workspace plugin (com.snc.project_workspace) is available on ServiceNow® Store. Install the plugin to activate the application.

Install Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Purchase Order Management is available in the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ReleaseOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Resource Management Workspace is available to download from ServiceNow Store. Install and activate the plugin to enable the workspace and related features.

Install the Retail applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

The Retail Strategic Portfolio Management Suite application (sn_spm_retail) is available on the ServiceNow® Store. Install the application to activate it on your instance.

Install Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Sales Agreement Management is available in the ServiceNow Store.

Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin (com.sn_sales_crm_mob).

Install Sales CRM for Telecommunications by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For activation details, see Activate Sales CRM for Telecommunications.

Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for Security Incident Response (SIR) to use the AI features.

Install self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component (ICC), by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Catalog is a ServiceNow AI Platform feature that is active by default.

Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

For information on activating Service Mapping, see Request Service Mapping.For information on activating and updating Service Mapping Plus and AI Agents for Service Mapping, visit the ServiceNow Store.

AI capabilities in Service Mapping require additional procedures for activation. For detailed information, see:

• Activate AI Agents for Service Mapping
• Activate the Service Mapping Candidate skill
• Activate the Service Mapping Candidates Impact skill
• Activate the CMDB MCP Server for Service Mapping tools

Install Service Operations Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Operations Workspace for ITSM is active by default and its default version is 9.5 in Brazil. When you upgrade from any previous release to Brazil from the ServiceNow Store, Service Operations Workspace for ITSM 9.5 is automatically installed.

Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Service Test Management (sn_st_mgmt) by requesting it from the ServiceNow Store.

The ServiceNow AI Platform core features are active by default.

To use Multi-Instance Setup, you must install it from the ServiceNow Store and activate the AMF Core plugin. For more information, see Install Multi-Instance Setup and AMF Core.

Install ServiceNow Lux Lab for VS Code by requesting it from the Visual Studio Code Marketplace.

Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for IT Service Management (ITSM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

AI Data Explorer is available from the ServiceNow Store.

Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all ServiceNow Otto applications.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

After installation, activate the relevant skills. For more information, see the relevant Configure topics under ServiceNow Otto for Platform Analytics.

Virtual Agent is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. For details, see Activate Virtual Agent. Once activated, you can install ServiceNow Otto for Virtual Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install the Pricing Management application (sn_csm_pricing) from the ServiceNow Store. For more information, see Install Pricing Management.

ServiceNow Studio is a ServiceNow AI Platform feature that is active by default.

Install Vault Console, Vault Suite and ServiceNow Otto for Vault by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Vault console is available for free installation, but a ServiceNow Vault subscription is required to access its full features.

Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Software Asset Management is available with activation of the following plugins:

Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws)

Activating this plugin automatically activates the following:

• Activate all Software Asset Management Professional plugin (com.sn_samp_master)
• Software Asset Workspace store application (sn_sam_workspace)

After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI.

Basic Software Asset Management (com.snc.sams) plugin

To access the foundation capabilities of Software Asset Management, activate the Basic Software Asset Management plugin. After you activate this plugin, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup.

Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store.

Stream Connect requires a Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html. The Stream Connect Dashboard is available from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Subscription Management is a ServiceNow AI Platform feature that is active by default. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Request Supplier Lifecycle Operations from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

System Localization is a ServiceNow AI Platform feature that is active by default.

Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Request and activate the Telecommunications Service Operations Management (com.sn_tsom_core) plugin. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Third-party Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Threat Intelligence Security Center by requesting it from the ServiceNow store. Visit the ServiceNow store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install ServiceNow Otto for Threat Intelligence Security Center (TISC) to use the AI features.

Install Unified Security Exposure Management (USEM) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.

Install Visa Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Vulnerability Response and supported third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Workforce Optimization by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Zero Copy Connector Hub is also available with activation of the Zero Copy Connectors app (sn_data_fabric_zcc), which requires a separate subscription. For details, see Request Zero Copy Connectors.