---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Activation information for all Brazil features and products

# Activation information for all Brazil features and products {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 38 minutes to read  
Cumulative release notes summary on activation information for Brazil features and products.
Some products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default. {#rn-summary-activation__rn-summary-activation-table__entry__2}

| Application or feature | Details |
|-|-|
| AI Admin Center | :   AI Admin Center is available from the ServiceNow® Store. For more information about the installation of AI Admin Center, see [Configuring AI Admin Center](https://www.servicenow.com/docs/access?context=configuring-now-assist-center&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |
| AI Admin Hub | :   AI Admin Hub is available from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| AI Agent Advisor | :   AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow® Store. For more information about the installation of AI Agent Advisor, see [Configuring AI Agent Advisor](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |
| AI Agent Studio | AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |
| AI Control Tower | :   Install AI Control Tower by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| AI Desktop Actions | AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure AI Desktop Actions](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |
| AI Risk and Compliance | :   Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| API | :   API activation is dependent on the specific product or application where the API is required. Consult your product documentation or contact your ServiceNow® administrator to determine activation steps for your use case. |
| Access Management | :   Access Management is a ServiceNow AI Platform feature that is active by default. |
| Accounts Payable Operations | :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Advanced AI Search Management Tools | :   Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Agent Chat | :   Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configuring Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Agent Client Collector | :   Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. |
| Agent experience for CSM | :   Agent experience for CSM is available with activation of the Case Management Core plugin (com.sn_customerservice), which requires a separate subscription. For details, see [Activate Customer Service](https://www.servicenow.com/docs/access?context=t_ActivateCustomerService&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). |
| App Engine Management Center | :   Install App Engine Management Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| App Engine Studio | :   Install App Engine Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Application Runtime Policy | :   Application Runtime Policy is a ServiceNow AI Platform feature that is active by default. |
| Asset Audit Response | :   Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Audit Management | :   Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Authentication | :   Authentication is a ServiceNow AI Platform product that is active by default. |
| Automation Center | :   Install the Automation Center application (sn_ac) by requesting it from the ServiceNow® Store. The application includes demo data and installs related Automation Center Store applications and plugins if they aren't already installed. Installation requires the admin role. For more information, see [Install Automation Center](https://www.servicenow.com/docs/access?context=install-automation-center&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US). |
| Autonomous Workforce | :   Contact your ServiceNow account manager to get started with Autonomous Workforce. Note: Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) on this version of Autonomous Workforce. |
| Build Agent and Autonomous Engineer | :   Build Agent (Trial) is a ServiceNow AI Platform feature that is active by default starting with the Brazil release. For Build Agent, you must install ServiceNow Otto for Creator. You must install Autonomous Engineer |
| CRM API Core | :   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| CRM Core | :   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| CRM Outlook Add-in | :   Install the CRM Outlook Add-in application (sn_crm_outlook) from the ServiceNow Store. The application installs related ServiceNow® Store applications and plugins that aren't already active on your instance. After installation, download the manifest file and install the ServiceNow CRM for Outlook add-in on each user's Microsoft Outlook client. The sn_crm_outlook.crm_outlook_admin role is required to configure the add-in, and the sn_crm_outlook.crm_outlook_user role is required to use it. |
| Card Data Security | Install Card data security by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Case and Knowledge Management | :   Activate Human Resources Scoped App: Core \[com.sn_hr_core\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. |
| Certificate Inventory and Management | :   Install Certificate Inventory and Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Change Management | :   Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.{#rn-summary-activation__change-management-rn-activation-1} |
| Clone Admin Console | :   Clone Admin Console is a ServiceNow AI Platform feature that is active by default. No additional plugin activation is required to use core clone functionality. |
| Cloud Cost Management | :   Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Code Signing | :   Code Signing is a ServiceNow AI Platform feature available with activation of the Code Signing (com.glide.code_signing_enterprise) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin (com.glide.code_signing.oob_apps_signatures). For details, see [Configuring Code Signing](https://www.servicenow.com/docs/access?context=config-code-signing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US). |
| Collaborative Work Management (CWM) | :   Install the Collaborative Work Management application (sn_cwm) from the ServiceNow Store. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. Role required: admin. For more information, see [Install Collaborative Work Management](https://www.servicenow.com/docs/access?context=install-cwm&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US). |
| Common Governance, Risk, and Compliance features | :   Common Governance, Risk, and Compliance features are available through supported Integrated Risk Management applications and licensing tiers. Activate the applicable Integrated Risk Management application and assign the required roles to access these shared Governance, Risk, and Compliance capabilities. |
| Configuration Management Database (CMDB) | :   Configuration Management Database (CMDB) is a ServiceNow AI Platform feature that is active by default. The Brazil release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app so that you can use its latest features in your Brazil instance. For more information, visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).{#rn-summary-activation__cmdb-rn-activation-2} |
| Container Vulnerability Response | Install Container Vulnerability Response and third-party integrations by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Continuous Authorization and Monitoring | :   Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Contract Management Pro MCP Server | :   Install Contracts MCP Server (sn_cm_mcp_server) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Core Business Suite | :   Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Customer Contracts and Entitlements | :   Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&version=brazil&pubname=brazil-order-management&ft:locale=en-US). |
| Customer Engagement Sequences | :   Install Customer Engagement Sequences (com.sn_crm_sequence) from the ServiceNow Store. Assign delegated developer roles to designated users so they can create and manage sequences without needing the system admin role. |
| Customer Service Problem Management | :   Install Customer Service Problem Management by requesting it from the ServiceNow Store. |
| Customer Success Management | :   Install Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Customer self-service for Sales Customer Relationship Management | :   The Business Portal application (sn_b2b_portal) is automatically installed when you install the Customer Service Portal (sn_csm_portal). Install the Customer Service Portal by requesting it from the [ServiceNow Store](https://store.servicenow.com/store). For activation and configuration information, see [Configuring the Business Portal](https://www.servicenow.com/docs/access?context=order-management-configure-business-portal&version=brazil&pubname=brazil-order-management&ft:locale=en-US). |
| Data Catalog | :   Install Data Catalog by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). {#rn-summary-activation__data-catalog-rn-activation-1} |
| Data Center and Network Asset Management | :   Install Data Center and Network Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Data Management for CSM | :   CSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management (CSM) plugin (com.sn_customerservice). For details, see [Activate Customer Service Management](https://www.servicenow.com/docs/access?context=t_ActivateCustomerService&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). Additional CSM features are available with the activation of other plugins. For details, see . Sales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). For details, see [Exploring Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=som-exploring&version=brazil&pubname=brazil-order-management&ft:locale=en-US). |
| Data Privacy and Discovery | :   Data Privacy and Data Discovery are available with activation of the following plugins: * Data Privacy plugin: sn_dp_store_app (version 9.0 or later) * Data Discovery plugin: sn_data_discovery (version 9.0 or later) {#rn-summary-activation__ul_data_privacy_discovery_plugins} Upon activation, navigate to the Data Privacy or Data Discovery Store app to configure policies, patterns, roles, and settings for your environment. |
| DevOps Change Velocity | :   Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Developer Sandboxes | :   Install the Developer Sandbox License Management (`com.glide.dsb.licensing`) plugin on your license management instance, install the sandbox plugin on your non-production instances, and use the license management UI in App Engine Management Center on the controller instance to distribute packs. |
| Digital End-User Experience | Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Discovery | :   Request and activate the Discovery (com.snc.discovery) plugin. For more information, see [Request Discovery](https://www.servicenow.com/docs/access?context=t_ActivateTheDiscoveryPlugin&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US). |
| Discovery store applications | :   Install the applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Dispute Rules Content Pack for Mastercard | :   Install Dispute Rules Content Pack for Mastercard from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). to install it on your instance.{#rn-summary-activation__dispute-rules-content-pack-for-mastercard-rn-activation-1} |
| Dispute Rules Content Pack for Visa | :   Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Domain Separation | :   Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. Upon activation, navigate to the Domain Separation administration console to configure domains, policies, and cross-domain access restrictions for your environment. |
| Employee Center | :   Install Employee Center by by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Employee Center Pro | :   Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Employee Slate for ITSM | :   Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). |
| Encryption | :   Platform Encryption Key Management Framework is available with activation of the com.glide.encryption.external_kms, which requires a separate subscription. For details, see [Encryption and Key Management subscription bundle](https://www.servicenow.com/docs/access?context=encryption-sku&version=australia&pubname=australia-platform-security&ft:locale=en-US). |
| Encryption Key Management | :   The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption. Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see [Encryption and Key Management subscription bundle](https://www.servicenow.com/docs/access?context=encryption-sku&version=brazil&pubname=brazil-platform-security&ft:locale=en-US). |
| Enterprise Architecture | :   Enterprise Architecture is available with activation of the Enterprise Architecture (com.snc.apm) plugin, which requires a separate subscription. |
| Enterprise Asset Management | :   Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * OT Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers {#rn-summary-activation__ul_u3y_3hr_kbc}Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Event Management | :   Install Event Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Export to PowerPoint | :   The Export to PowerPoint for Strategic Portfolio Management application (sn_ppm_ppt_export) is available on ServiceNow® Store. Install the application to activate it. The admin role is required. |
| Extended Security for Enterprise-Wide Deployment | :   Install Extended Security for Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| External Content Connectors | :   Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Field Service Management | :   Install Field Service Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Financial Services Card Operations | :   Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Financial Services Operations Core | Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Financial Services Operations Integration with Visa | :   Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Firewall Audits and Reporting | :   Firewall Audits and Reporting is available as a store application. Install the application from the ServiceNow Store to activate it on your instance. |
| Flows, subflows, and actions | :   Workflow Studio is a ServiceNow AI Platform feature that is active by default. Update Workflow Studio from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Goal Framework | :   Install Goal Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Goal Framework for SPM | :   Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Hardware Asset Management | :   Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Health Log Analytics | :   Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Healthcare Operations | Install each Healthcare Operations app by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). The Care Team Operations AI Chat Assistant and its agents require an HCLS Prime or HCLS Advanced scoped application. |
| Hermes Messaging Service | :   Hermes is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application. |
| ITOM AIOps | :   Install the applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ITOM Cloud Accelerate | :   ITOM Cloud Accelerate features are available as separate apps on the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ITOM MCP Server Console | :   Install the ITOM MCP Server Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ITOM Visibility | :   ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see [Request Discovery](https://www.servicenow.com/docs/access?context=t_ActivateTheDiscoveryPlugin&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) and [Request Service Mapping](https://www.servicenow.com/docs/access?context=t_ActivateServiceMappingPlugin&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US). For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store. ITOM Visibility installation is also available in the ITOM Product Hub for ServiceNow Otto users.For more information, see [Install ITOM Visibility using ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=install-nowassist-setup-itom-visibility&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) |
| ITSM MCP Server | :   Activate these plugins to use ITSM MCP Server: * Now Assist for ITSM plugin (sn_itsm_gen_ai) * Model Context Protocol Server (sn_mcp_server) * ITSM MCP Server (sn_itsm_mcp_server) {#rn-summary-activation__ul_m32_ptd_1jc}For details, see [Activate the ITSM MCP Server](https://www.servicenow.com/docs/access?context=set-up-itsm-mcp-server&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). |
| Identity | :   Identity is a ServiceNow AI Platform product that is active by default. |
| Impact | :   Install Impact by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Incident Management | :   Incident Management is a ServiceNow AI Platform feature that is active by default. |
| Intelligent approvals | :   Install Intelligent approvals by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Knowledge Center | :   Knowledge Center is available by default to all roles in Knowledge Management.{#rn-summary-activation__kc-rn_knowledge-center-rn-activation-1} To use auto-update, enable the Article Optimization skill and the sn_km_center.ao_auto_update.enabled system property. This property is enabled by default. Enable AO auto publish enabled on a Knowledge Base to automatically update articles in that Knowledge Base.{#rn-summary-activation__kc-rn_knowledge-center-rn-activation-2} To use auto-merge, enable the Identify duplicate articles and Merge Articles skills, and the sn_km_gen_ai.auto_merge.enable system property. If this property is inactive, users see the existing potential duplicate article experience. Enable Enable auto merge publish on a Knowledge Base to automatically merge and publish potential duplicate articles in that Knowledge Base. Use the sn_km_gen_ai.auto_merge.confidence_threshold property to set the confidence threshold for automatic merge and publish. Use the sn_km_gen_ai.auto_merge.revert_ttl_days property to set the number of days after which an automatically merged article can no longer be reverted.{#rn-summary-activation__kc-rn_knowledge-center-rn-activation-3} |
| Knowledge Graph | :   Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store. |
| Kubernetes Visibility Agent (KVA) | :   Kubernetes Visibility Agent (KVA) is available as a store application. Install the application from the ServiceNow Store and configure the agent to connect to your Kubernetes clusters. |
| L1 IT Service Desk AI Specialist | :   Install L1 IT Service Desk AI Specialist by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Contact your ServiceNow account manager to get started with L1 IT Service Desk AI Specialist. Note: Domain separation is not supported on this version of L1 IT Service Desk AI Specialist. |
| LEAP | :   Install LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). After installation, activate the skill from Workspaces \> LEAP \> Admin \> AI Admin Hub \> AI Skills \> Platform \> LEAP. For details, see [Activate LEAP](https://www.servicenow.com/docs/access?context=activate-aiops-leap&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US). |
| Live Connect | :   Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the `egress_sql` access control to each table. |
| Localization Workspace | :   Install Localization Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Log Export Service | :   Install Log Export Service by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Lux | :   No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later. |
| Lux Lab | :   No activation is required. Lux is installed automatically on instances running Australia Patch 5 or later or Zurich Patch 12 or later. |
| MCP Server Console | MCP Server Console is available with activation of a Now Assist application. For more information, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Note: For patch compatibility, see the [Model Context Protocol Server listing](https://store.servicenow.com/store/app/6e521bf447713e9482f632c4f16d434e#versionSummary) in the ServiceNow Store. |
| MCP for Strategic Portfolio Management | :   Install MCP for Strategic Portfolio Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Mobile Platform | :   Mobile Platform is a ServiceNow AI Platform feature that is active by default. |
| Next Experience Components | Next Experience Components is a ServiceNow AI Platform feature that is active by default. |
| Notifications | :   Notifications is a ServiceNow AI Platform® feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. |
| Notify | :   Notify is a ServiceNow AI Platform feature that is active by default. |
| On-Call Scheduling | On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). Activating this plugin activates the following third-party libraries: * FullCalendar library * DHTMLX scheduler {#rn-summary-activation__ul_ldh_ny3_nxb} Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. |
| Operational Resilience | :   Install Operational Resilience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Operational Sustainability Management | :   Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Operational Technology Setup | :   Operational Technology Setup is available with activation of ServiceNow Otto for OT Service Management or OT Manager Foundation. For details, see [Configuring the OT Manager Foundation](https://www.servicenow.com/docs/access?context=configuring-na-otm&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US) and [Configure ServiceNow Otto for Operational Technology (OT) Service Management](https://www.servicenow.com/docs/access?context=configuring-now-assist-otsm&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US). |
| Opportunity Management | :   Install Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Order Management | :   Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Partner Relationship Management | :   Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see [Install Partner Relationship Management](https://www.servicenow.com/docs/access?context=install-partner-relationship-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US).{#rn-summary-activation__partner-relationship-management-rn-activation-1} |
| Performance Analytics | :   Complimentary Performance Analytics for Incident ManagementPerformance Analytics is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. For details, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US). {#rn-summary-activation__performance-analytics-rn-requirements-info-2} |
| Platform Analytics experience | :   Platform Analytics experience is enabled by default on upgrade to Brazil. |
| Playbooks | :   The Playbook application comes with the Workflow Studio ServiceNow® Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow® Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbook application can be downloaded for patch fixes. To use playbook generation features in Workflow Studio, download the ServiceNow Otto for Creator application. |
| Portfolio Planning | :   Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Predictive Intelligence | :   Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |
| Pricing Management | :   Install the Pricing Management application (sn_csm_pricing) from the ServiceNow Store. For more information, see [Install Pricing Management](https://www.servicenow.com/docs/access?context=install-price-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US). |
| Privacy Management | :   Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Process Mining | :   Process Mining is available by default. For details, see [Access Process Mining](https://www.servicenow.com/docs/access?context=activate-po-plugin&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US). |
| Process Mining for ITSM | :   Process Mining is available by default. See [Access Process Mining](https://www.servicenow.com/docs/access?context=activate-po-plugin&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US) for more information. |
| Product Catalog Management | :   Activate Product Catalog Management Core (sn_prd_pm) from the plugin activation page. A System Administrator role is required. Activation includes demo data and installs any related applications and plugins that aren't already active on your instance. |
| Product Support for Technology | :   Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Project Portfolio Management | :   Activate the PPM Standard plugin (com.snc.financial_planning_pmo) if you have the admin role. This plugin installs the Project Portfolio Management applications, along with their user roles and tables. For more information, see [Activate PPM Standard (Project Portfolio Management)](https://www.servicenow.com/docs/access?context=t_ActivateProjectPortfolioSuiteWithFinancials&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US). |
| Project Workspace | :   The Project Workspace plugin (com.snc.project_workspace) is available on ServiceNow® Store. Install the plugin to activate the application. |
| Public Sector Digital Services | Install Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Purchase Order Management | :   Purchase Order Management is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Regulatory Change Management | :   Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ReleaseOps | :   Install ReleaseOps by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Resource Management Workspace | :   The Resource Management Workspace is available to download from ServiceNow Store. Install and activate the plugin to enable the workspace and related features. |
| Retail | :   Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Retail Strategic Portfolio Management Suite | :   The Retail Strategic Portfolio Management Suite application (sn_spm_retail) is available on the ServiceNow® Store. Install the application to activate it on your instance. |
| SPM Enterprise-Wide Deployment | :   Install Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Sales Agreement | :   Sales Agreement Management is available in the ServiceNow Store.{#rn-summary-activation__sales-agreement-rn-activation-1} |
| Sales CRM Mobile | :   Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin (`com.sn_sales_crm_mob`). |
| Sales CRM for Telecommunications | :   Install Sales CRM for Telecommunications by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For activation details, see [Activate Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=activate-somt&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US). |
| Security Incident Response | :   Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Install ServiceNow Otto for Security Incident Response (SIR) to use the AI features. |
| Self-service and omnichannel engagement for CSM | :   Install self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component (ICC), by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Service Catalog | :   Service Catalog is a ServiceNow AI Platform feature that is active by default. |
| Service Exchange (formerly Service Bridge) | :   Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Service Mapping | :   For information on activating Service Mapping, see [Request Service Mapping](https://www.servicenow.com/docs/access?context=t_ActivateServiceMappingPlugin&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).For information on activating and updating Service Mapping Plus and AI Agents for Service Mapping, visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=Patterns&sl=sh). AI capabilities in Service Mapping require additional procedures for activation. For detailed information, see: * [Activate AI Agents for Service Mapping](https://www.servicenow.com/docs/access?context=activate-sm-ai-agents&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * [Activate the Service Mapping Candidate skill](https://www.servicenow.com/docs/access?context=activate-sm-candidate-skill&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * [Activate the Service Mapping Candidates Impact skill](https://www.servicenow.com/docs/access?context=activate-sm-candidates-impact-skill&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * [Activate the CMDB MCP Server for Service Mapping tools](https://www.servicenow.com/docs/access?context=activate-sm-mcp-server&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) {#rn-summary-activation__ul_jtn_wfb_jkc} |
| Service Operations Workspace | :   Install Service Operations Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Service Operations Workspace for ITSM | :   Service Operations Workspace for ITSM is active by default and its default version is 9.5 in Brazil. When you upgrade from any previous release to Brazil from the ServiceNow Store, Service Operations Workspace for ITSM 9.5 is automatically installed. |
| Service Reliability Management | :   Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#rn-summary-activation__service-reliability-management-rn-activation-1} |
| Service Test Management | :   Install Service Test Management (sn_st_mgmt) by requesting it from the ServiceNow Store.{#rn-summary-activation__customer-service-problem-management-rn-activation-1} |
| ServiceNow AI Platform core feature | :   The ServiceNow AI Platform core features are active by default. To use Multi-Instance Setup, you must install it from the ServiceNow Store and activate the AMF Core plugin. For more information, see [Install Multi-Instance Setup and AMF Core](https://www.servicenow.com/docs/access?context=install-multi-instance-setup&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). |
| ServiceNow Lux Lab for VS Code | :   Install ServiceNow Lux Lab for VS Code by requesting it from the Visual Studio Code Marketplace. |
| ServiceNow Otto for Contract Management Pro | Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ServiceNow Otto for Hardware Asset Management (HAM) | :   Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ServiceNow Otto for IT Service Management (ITSM) | Install ServiceNow Otto for IT Service Management (ITSM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ServiceNow Otto for Platform Analytics | :   AI Data Explorer is available from the ServiceNow Store. Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all ServiceNow Otto applications.{#rn-summary-activation__otto-for-platform-analytics-rn-requirements-info-2} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#rn-summary-activation__otto-for-platform-analytics-rn-requirements-info-3} After installation, activate the relevant skills. For more information, see the relevant Configure topics under [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US). {#rn-summary-activation__otto-for-platform-analytics-rn-requirements-info-4} |
| ServiceNow Otto for Virtual Agent | :   Virtual Agent is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. For details, see [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). Once activated, you can install ServiceNow Otto for Virtual Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| ServiceNow Quote Experience | :   Install the Pricing Management application (`sn_csm_pricing`) from the ServiceNow Store. For more information, see [Install Pricing Management](https://www.servicenow.com/docs/access?context=install-price-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US). |
| ServiceNow Studio | :   ServiceNow Studio is a ServiceNow AI Platform feature that is active by default. |
| ServiceNow Vault | :   Install Vault Console, Vault Suite and ServiceNow Otto for Vault by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Vault console is available for free installation, but a ServiceNow Vault subscription is required to access its full features. |
| Smart Assessment Engine | :   Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Software Asset Management | :   Software Asset Management is available with activation of the following plugins: [Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws)](https://www.servicenow.com/docs/access?context=t_RequSoftwareAssetMgmt&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) :   Activating this plugin automatically activates the following: * Activate all Software Asset Management Professional plugin (com.sn_samp_master) * Software Asset Workspace store application (sn_sam_workspace) {#rn-summary-activation__ul_ezq_fx3_mjc} After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI. [Basic Software Asset Management (com.snc.sams) plugin](https://www.servicenow.com/docs/access?context=t_SAMSetupSAMF&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) :   To access the foundation capabilities of Software Asset Management, activate the Basic Software Asset Management plugin. After you activate this plugin, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup. |
| Sourcing and Procurement Operations | :   Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Strategic Planning | :   Install Strategic Planning by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. |
| Stream Connect | :   Stream Connect requires a Workflow Data Fabric subscription package. For details, see <https://www.servicenow.com/now-platform/workflow-data-fabric.html>. The Stream Connect Dashboard is available from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Subscription Management | :   Subscription Management is a ServiceNow AI Platform feature that is active by default. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Supplier Lifecycle Operations | :   Request Supplier Lifecycle Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| System Localization | :   System Localization is a ServiceNow AI Platform feature that is active by default. |
| Telecommunication Network Inventory | :   Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&version=brazil&pubname=brazil-telecom-network-inventory&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Telecommunications Customer 360 | :   Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Telecommunications Service Operations Management (TSOM) | :   Request and activate the Telecommunications Service Operations Management (com.sn_tsom_core) plugin. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Third-party Risk Management | :   Install Third-party Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Threat Intelligence Security Center | :   Install Threat Intelligence Security Center by requesting it from the [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Visit the [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Install ServiceNow Otto for Threat Intelligence Security Center (TISC) to use the AI features. |
| Unified Security Exposure Management (USEM) | :   Install Unified Security Exposure Management (USEM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. |
| Visa Spoke | :   Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Vulnerability Response | :   Install Vulnerability Response and supported third-party integrations by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Workforce Optimization for CSM | :   Install Workforce Optimization by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Zero Copy Connector for ERP | Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). |
| Zero Copy Connectors | :   Install Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Zero Copy Connector Hub is also available with activation of the Zero Copy Connectors app (sn_data_fabric_zcc), which requires a separate subscription. For details, see [Request Zero Copy Connectors](https://www.servicenow.com/docs/access?context=request-zcc&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US). |
| Zing text indexing and search engine | :   Zing text indexing and search engine is a ServiceNow AI Platform feature that is active by default. |
[ ]

{#rn-summary-activation__rn-summary-activation-table}