---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Product Support for Technology release notes

# Product Support for Technology release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following
sections for release notes by version.

## About Product Support for Technology {#product-support-for-technology-rn__product-support-for-technology-rn-about}

* Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions.
* Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored.
* Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution.
{#product-support-for-technology-rn__ul_pw1_ryf_lkc}

See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&version=brazil&pubname=brazil-proactive-service-exp-workflows&ft:locale=en-US) for more information.{#product-support-for-technology-rn__product-support-for-technology-rn-about-2}

## Activation and other requirements {#product-support-for-technology-rn__product-support-for-technology-rn-requirements-activation}

Activation information{#product-support-for-technology-rn__product-support-for-technology-rn-activation-info}
:   Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#product-support-for-technology-rn__product-support-for-technology-rn-requirements-info-1}
{#product-support-for-technology-rn__product-support-for-technology-rn-requirements-info-1}{#product-support-for-technology-rn__product-support-for-technology-rn-activation-details}

## Version 1.0 {#ariaid-title2}

Use Technology Account 360 for a unified view of account health, financials, usage, and tasks, and Executive Portfolio for real-time portfolio performance.

### What's new {#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-new}

[Executive Portfolio view](https://www.servicenow.com/docs/access?context=executive-portfolio-page&version=brazil&pubname=brazil-proactive-service-exp-workflows&ft:locale=en-US){#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-new-feature-1}
:   The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption,
    and understand customer experience trends.
{#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-new-list}

### What's changed {#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-changed}

[Technology Account 360](https://www.servicenow.com/docs/access?context=technology-account-360&version=brazil&pubname=brazil-proactive-service-exp-workflows&ft:locale=en-US){#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-changed-feature-1}
:   Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.
{#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-changed-list}

### Plugin information {#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-plugin-info}

New plugins{#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-new-plugins}

:   Technology Account Management Experiences (sn_tech_exp): View account 360 and executive portfolio page of the customer or partner account.{#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-new-plugin-1}

{#product-support-for-technology-rn-2026-09__product-support-for-technology-rn-2026-09-plugin-details}