Product Support for Technology release notes
Release version: Brazil
Updated September 10, 2026
1 minute to read
The ServiceNow® Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following sections for release notes by version.
About Product Support for Technology
- Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions.
- Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored.
- Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution.
See Product Support for Technology for more information.
Activation and other requirements
- Activation information
- Install Product Support for Technology (sn_tech_support) and Proactive Service Experience Workflows (sn_ind_tsm_sdwan) by requesting them from the ServiceNow® Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Version 1.0
Use Technology Account 360 for a unified view of account health, financials, usage, and tasks, and Executive Portfolio for real-time portfolio performance.
What's new
- Executive Portfolio view
- The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends.
What's changed
- Technology Account 360
- Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.
Plugin information
- New plugins
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Technology Account Management Experiences (sn_tech_exp): View account 360 and executive portfolio page of the customer or partner account.