Predictive Intelligence release notes
Release version: Brazil
Updated September 10, 2026
1 minute to read
The ServiceNow® Predictive Intelligence application is a powerful interface to train machine learning models. See the following sections for release notes by version.
About Predictive Intelligence
With Predictive Intelligence you can harness the power of machine learning for use cases such as the following.
- Automatically populate fields during case creation.
- Categorize and route work based on how records have been handled in the past.
- Recommend resolutions to cases that are similar to previous ones.
- Identify major outages based on incoming incidents.
See Predictive Intelligence for more information.
Activation and other requirements
- Activation information
- Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see Install Predictive Intelligence.
Brazil Early Availability
The September 2026 release offers an optional parameter for Classification solutions.
What's new
- Test time explainability
- Understand the reasons your machine learning solution made a specific prediction with Test time explainability, which returns a list of input features that influenced the prediction. Applies to Classification solutions only. Example script provided.