---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Partner Relationship Management release notes

# Partner Relationship Management release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Partner Relationship Management application provides a unified solution for sales, delivery, marketing, and operations to manage the entire partner life cycle. See the following sections for release notes by
version.

## About Partner Relationship Management {#partner-relationship-management-rn__partner-relationship-management-rn-about}

* Submit and track cases through the Partner Portal to reduce resolution time and improve collaboration between partners and enterprises.
* Manage partner life cycle activities and collaboration through a single platform.
* Register and track partner-sourced deals in a unified system to help avoid conflicts and provide proper recognition.
* Provide partners with role-based access to case management, knowledge articles, and program visibility to reduce manual escalations and enable faster independent problem resolution.
* View partner engagement, performance, and participation through partner overview for enterprise roles.
{#partner-relationship-management-rn__ul_partner-relationship-management-rn-about}

See [Partner Relationship Management](https://www.servicenow.com/docs/access?context=partner-relationship-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information.{#partner-relationship-management-rn__partner-relationship-management-rn-static-about-2}

## Activation and other requirements {#partner-relationship-management-rn__partner-relationship-management-rn-requirements-activation}

Activation information{#partner-relationship-management-rn__partner-relationship-management-rn-static-activation-info}

:   Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
    Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see [Install Partner Relationship Management](https://www.servicenow.com/docs/access?context=install-partner-relationship-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US).{#partner-relationship-management-rn__partner-relationship-management-rn-activation-1}

    {#partner-relationship-management-rn__partner-relationship-management-rn-static-requirements-info-1}
{#partner-relationship-management-rn__partner-relationship-management-rn-static-requirements-info-1}{#partner-relationship-management-rn__partner-relationship-management-rn-static-activation-details}

## Version 11.0.2 {#ariaid-title2}

Streamline deal registration with a natural language AI agent that assists users in capturing deal details, validating information, and creating deal records.

### What's new {#partner-relationship-management-rn-2026-09__partner-relationship-management-rn-2026-09-new}

[Register a deal using agentic AI](https://www.servicenow.com/docs/access?context=register-deal-using-agentic-ai&version=brazil&pubname=brazil-order-management&ft:locale=en-US)Deal Registration AI agent {#partner-relationship-management-rn-2026-09__partner-relationship-management-rn-2026-08-new-feature-1}

:   Accelerate deal registration with an AI agent that assists users with deal intake, validation, and record creation. This helps reduce manual effort by guiding users through the deal registration process and supporting more
    accurate deal submissions.

    The agent captures deal details, validates records, summarizes information for review, and creates the deal. If validation fails or additional information is needed, the agent suggests corrective actions.

[Channel Partner components on workspace](https://www.servicenow.com/docs/access?context=channel-partner-components&version=brazil&pubname=brazil-order-management&ft:locale=en-US)Partner criteria for deals

:   Added filtering rules to control partner access to accounts and consumers when creating deals. These rules help verify partners select only relevant records, reducing errors and supporting cleaner transaction creation.

{#partner-relationship-management-rn-2026-09__partner-relationship-management-rn-2026-09-new-list}