Opportunity Management release notes
Release version: Brazil
Updated September 10, 2026
1 minute to read
The ServiceNow® Opportunity Management application enables your sales agents and account executives to create and manage opportunities. See the following sections for release notes by version.
About Opportunity Management
- Evaluate an opportunity's total worth with integrated pricing that computes the combined prices of each product offering, helping teams strategize resource and budget allocation for deals.
- Focus your sales team on deals with the highest financial impact by analyzing the potential revenue of each opportunity.
- Customize offers that meet customer needs while maintaining profitability, using real-time pricing insights during negotiation.
- Generate an AI summary for an opportunity to get information from emails, touchpoints, deal stage, and line items without opening every related record.
- Review AI-generated win probability scores and contextual insights to assess deal health, prioritize pipeline opportunities, and identify risks.
- Ask questions and issue commands to work on an opportunity in plain language using an MCP client and ServiceNow Otto.
See Opportunity Management for more information.
Activation and other requirements
- Activation information
- Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Version 14.1.0
The September 2026 release includes ServiceNow Otto support for better user experience.
What's new
- ServiceNow Otto support on Opportunity Management
- Retrieve, update, and create opportunity records and related CRM data from ServiceNow Otto using natural language.