---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# On-Call Scheduling release notes

# On-Call Scheduling release notes {#ariaid-title1}

Release version: Brazil  
Updated September 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.

## About On-Call Scheduling {#on-call-scheduling-rn__on-call-scheduling-rn-highlights}

* Respond to incidents faster by ensuring a dedicated support team member always responds. Define on-call schedules, roster rotations, and escalation policies, and automatically escalate to the next responder until someone acknowledges.
* Give every on-call responder one place to view their schedule, manage shifts, request time off, and track escalation status, from the desktop or the mobile app.
* Ensure faster response times by reaching responders over the channels they already use and see the delivery status of every notification sent.
{#on-call-scheduling-rn__ul_kfk_dcq_qkc}

See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information.{#on-call-scheduling-rn__on-call-scheduling-rn-highlights-2}

## Activation and other requirements

Activation information
:   On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US). Activating this plugin activates the following third-party libraries:

    * FullCalendar library
    * DHTMLX scheduler

    {#on-call-scheduling-rn__ul_ldh_ny3_nxb}  
    Note:  
    The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

## Brazil {#ariaid-title2}

The ServiceNow®
On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.

### What's new {#on-call-scheduling-rn-release__on-call-scheduling-rn-new-features}

[Delivery status tracking for On-Call Scheduling notifications](https://www.servicenow.com/docs/access?context=delivery-status-tracking-oncall&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
:   Track on-call escalation notification delivery status from dispatch through acknowledgment across all supported channels. View failure reasons for each contact mode when notifications fail to reach
    recipients.
{#on-call-scheduling-rn-release__on-call-scheduling-rn-new-features-1}

### What's changed {#on-call-scheduling-rn-release__rn-changed_s1c_3vp_qkc}

[On-Call read role coverage for on-call read access](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)

:   The On-Call read \[oc_read\] role grants read-only access to On-Call Scheduling rotations, rosters, schedules, escalations, communication channel configuration, and reports, and dashboards.

[Escalation logging is true by default](https://www.servicenow.com/docs/access?context=on-call-properties&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)

:   The `com.snc.on_call_rotation.log_escalations` property, which controls whether on-call escalations are logged, is enabled by default. After upgrade, the existing value on this property remains unaffacted.