On-Call Scheduling release notes

Release version: Brazil
Updated September 21, 2026
1 minute to read

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.

About On-Call Scheduling

  • Respond to incidents faster by ensuring a dedicated support team member always responds. Define on-call schedules, roster rotations, and escalation policies, and automatically escalate to the next responder until someone acknowledges.
  • Give every on-call responder one place to view their schedule, manage shifts, request time off, and track escalation status, from the desktop or the mobile app.
  • Ensure faster response times by reaching responders over the channels they already use and see the delivery status of every notification sent.

See On-Call Scheduling for more information.

Activation and other requirements

Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
  • FullCalendar library
  • DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Brazil

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Brazil release.

What's new

Delivery status tracking for On-Call Scheduling notifications
Track on-call escalation notification delivery status from dispatch through acknowledgment across all supported channels. View failure reasons for each contact mode when notifications fail to reach recipients.

What's changed

On-Call read role coverage for on-call read access

The On-Call read [oc_read] role grants read-only access to On-Call Scheduling rotations, rosters, schedules, escalations, communication channel configuration, and reports, and dashboards.

Escalation logging is true by default

The com.snc.on_call_rotation.log_escalations property, which controls whether on-call escalations are logged, is enabled by default. After upgrade, the existing value on this property remains unaffacted.