--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # ServiceNow Otto for Creator release notes # ServiceNow Otto for Creator release notes {#ariaid-title1} Release version: Australia Updated June 26, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Creator Release Notes (Australia Release) ServiceNow Otto for Creator is an AI-enhanced application development tool within the ServiceNow AI Platform, designed to help you efficiently develop applications using generative AI skills and AI agents. The Australia release introduces significant updates, including renaming Now Assist to ServiceNow Otto®, enhancements to theme generation, release lifecycle documentation automation, and preparation for deprecations of legacy services. Show full answer Show less ## Key Features * **Conversational AI Development:** Use Build Agent in ServiceNow Studio to create and edit full-stack applications through natural language prompts, including generating application modules in UI Builder workspaces. * **Theme Builder Enhancements:** Upload brand guideline PDFs to automatically generate themes and color palettes that align with your organization's branding, which can be further customized and published. * **Release Lifecycle Documentation AI Agent:** Generate update set descriptions and release notes to improve transparency across your app development lifecycle. * **Agentic Development Documentation:** Provides guidance on adopting an AI-first, natural language approach to application development within the ServiceNow AI Platform. * **Licensing Tiers:** Three AI platform tiers (Foundation, Advanced, Prime) grant varying access to AI features, generative skills, agentic workflows, and AI agents based on your entitlements. ## Important Changes and Deprecations * **Branding Update:** Now Assist is renamed to ServiceNow Otto®, reflecting the broader AI conversational platform integrated into ServiceNow workflows. * **Large Language Model (LLM) Changes:** Now LLM Service is no longer the default for new or inactive AI assets; third-party LLMs are used by default, with Now LLM available for manual selection. * **Deprecated Plugins:** The app generation and test generation plugins will be deprecated by September 2026, with Build Agent providing the latest functionality. * **Removed Features:** Spoke generation has been removed from ServiceNow Otto for Creator. ## Upgrade and Activation To upgrade Build Agent capabilities, update the ServiceNow Otto for Creator application (snnowcreator), which includes the Build Agent Pro plugin. For trial versions, upgrade the snbuildagent plugin. The application is available through the ServiceNow Store, where you can request installation and review version history. ## Related Applications and Tools ServiceNow Otto for Creator integrates with and complements several ServiceNow products to streamline development and automation: * **App Engine Management Center:** Manage application requests and deployments. * **Automated Test Framework (ATF):** Automate testing to ensure stability after changes. * **Catalog Builder and Creator Studio:** Visual and guided experiences for catalog and application creation. * **Integration Hub:** Automate integrations with external systems. * **ServiceNow Otto for App Engine and Otto for Code:** Extend AI capabilities and code autocomplete features. * **Theme Builder and UI Builder:** Customize and build user interfaces aligned with your brand and user experience goals. * **Workflow Studio and Playbooks:** Automate and orchestrate business processes. * **Robotic Process Automation (RPA) Hub:** Enable end-to-end automation of repetitive tasks. * **ServiceNow IDE and Studio:** Provide unified environments for scoped application development. ## What This Means for You With the Australia release of ServiceNow Otto for Creator, you can expect a more intuitive and AI-driven development experience that accelerates application creation and branding alignment. The integration of AI agents for documentation and theme generation enhances productivity and consistency while preparing for future transitions away from legacy AI services ensures you stay current with the platform's evolution. Leveraging these new capabilities can reduce manual effort, improve app quality, and support a seamless development lifecycle on the ServiceNow AI Platform. The ServiceNow Otto for Creator application includes generative AI skills and AI agents that can help you develop on the ServiceNow AI Platform efficiently. ServiceNow Otto for Creator was enhanced and updated in the Australia release. ## ServiceNow Otto for Creator highlights for the Australia release {#now-assist-for-creator-rn__now-assist-for-creator-rn-highlights} [Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Creator. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * Prepare for Now LLM Service to be deprecated in a future release. {#now-assist-for-creator-rn__ul_crt_n5h_sjc} [Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.") * Upload brand guidelines as a PDF in the theme creation workflow to generate themes that align with your brand. * Prepare for the app generation and test generation plugins to be deprecated in a future release. * Learn about Build Agent updates in the new [Build Agent release notes](https://servicenow-prod.fluidtopics.net/063VC5bVDsJd5TTbXHidIg "The ServiceNow Build Agent application enables developers to create, edit, and deploy full-stack applications and metadata through a conversational interface. Build Agent was enhanced and updated in the Australia release, and its Now Assist features have been rebranded to ServiceNow Otto."). {#now-assist-for-creator-rn__ul_q4f_c45_w3c} [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") * Generate readable documentation throughout the app development life cycle using the new release lifecycle documentation AI agent. * Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder. {#now-assist-for-creator-rn__ul_v13_4rf_k3c} [Australia Early Availability](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.") * Create and update applications in ServiceNow Studio using Build Agent. * Generate application modules in UI Builder workspaces using natural-language prompts. * Learn about agentic development using an AI-first approach in the new agentic development documentation. {#now-assist-for-creator-rn__ul_zmb_kt3_qhc} See [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) for more information.{#now-assist-for-creator-rn__now-assist-for-creator-rn-highlights-2} Important: ServiceNow Otto for Creator is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Important information for upgrading ServiceNow Otto for Creator to Australia {#now-assist-for-creator-rn__now-assist-for-creator-upgrade-info} [Australia Early Availability](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.") * To upgrade the Build Agent application, upgrade the ServiceNow Otto for Creator application (sn_now_creator), which includes the Build Agent Pro plugin (sn_build_agent_pro). To upgrade the Build Agent (Trial) app, upgrade the sn_build_agent plugin. {#now-assist-for-creator-rn__ul_clh_1yg_53c} ## New in the Australia release {#now-assist-for-creator-rn__now-assist-for-creator-rn-new-features} **[Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.")** [Upload brand guidelines to generate theme colors](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) : Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand. **[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")** [Exploring release lifecycle documentation AI agent](https://www.servicenow.com/docs/access?context=exploring-release-lifecycle-documentation-agent&version=australia&pubname=australia-application-development&ft:locale=en-US) : Improve transparency across your app development environment using the release lifecycle documentation AI agent to generate update set descriptions and release notes. [Generate themes using the new theme generation workflow in Theme Builder](https://www.servicenow.com/docs/access?context=create-theme-now-assist&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) : Use the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-creator-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. **[Australia Early Availability](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.")** [Build Agent in ServiceNow Studio](https://www.servicenow.com/docs/access?context=build-agent-in-servicenow-studio&version=australia&pubname=australia-application-development&ft:locale=en-US) : Use Build Agent in ServiceNow Studio to create and edit full-stack applications conversationally. [Generate modules using ServiceNow Otto](https://www.servicenow.com/docs/access?context=generate-ai-modules&version=australia&pubname=australia-application-development&ft:locale=en-US) : Use Now Assist to generate application modules in UI Builder workspaces using natural-language prompts. The Now Assist agent processes your prompts and generates various modules, including lists, records, URLs, scripts, dashboards, and folders. [New agentic development documentation](https://www.servicenow.com/docs/access?context=vibe-coding-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : Read new documentation that introduces agentic development, which is a natural language approach to application development on the ServiceNow AI Platform. The documentation includes how to get started, when to use it, and how it fits within the broader suite of AI-powered development tools. ## Changed in this release {#now-assist-for-creator-rn__now-assist-for-creator-changed-features} **[Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")** [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. **[Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.")** [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. **[Australia Early Availability](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.")** [Use the app generation skill to generate apps](https://www.servicenow.com/docs/access?context=sns-app-gen-use-app-gen-skill&version=australia&pubname=australia-application-development&ft:locale=en-US) : Build Agent is the default setting for app generation in ServiceNow Studio. To continue using the app generation skill, change the setting in ServiceNow Studio. ## Removed in this release {#now-assist-for-creator-rn__now-assist-for-creator-rn-removed-features} Spoke generation has been removed from ServiceNow Otto for Creator. See the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website for additional information.{#now-assist-for-creator-rn__now-assist-for-creator-rn-removed-features-1} ## Activation information {#now-assist-for-creator-rn__now-assist-for-creator-rn-activation} Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-for-creator-rn__now-assist-for-creator-rn-activation-1} ## Plugin information {#now-assist-for-creator-rn__now-assist-for-creator-rn-plugin-info} New plugins{#now-assist-for-creator-rn__now-assist-for-creator-rn-new-plugins} : The following plugins are new in Australia Patch 1 release for the release lifecycle documentation AI agent: * App Life Cycle AI Agents (com.sn_app_lc_agents): Scoped app: AI agent definition, script includes, REST API, system properties * App Life Cycle AI Agents - Global (com.glide.app_lifecycle_agents.global): Hosted global plugin: UI actions, UI scripts, global utilities {#now-assist-for-creator-rn__ul_uvk_sbh_53c} Plugins planned for deprecation{#now-assist-for-creator-rn__now-assist-for-creator-rn-plan-dep-plugins} : The following plugins are planned for deprecation in a future release: * App generation (sn_ae_gen_ai): Planned for deprecation in September 2026. The Build Agent plugin provides the latest experience for this functionality. * Test generation (sn_text2test): Planned for deprecation in September 2026. The Build Agent plugin provides the latest experience for this functionality. {#now-assist-for-creator-rn__ul_y4m_qp2_1jc} ## Related ServiceNow applications and features {#now-assist-for-creator-rn__now-assist-for-creator-rn-related-apps} [App Engine Management Center](https://www.servicenow.com/docs/access?context=app-engine-management-center&version=australia&pubname=australia-application-development&ft:locale=en-US) : Track and manage application requests, deployments, and collaborative developers for your custom applications using the App Engine Management Center (AEMC). [Automated Test Framework (ATF)](https://www.servicenow.com/docs/access?context=atf-landing-page&version=australia&pubname=australia-application-development&ft:locale=en-US) : ServiceNow®Automated Test Framework (ATF) enables you to create and run automated tests to confirm that your instance works after making changes. [Build Agent](https://www.servicenow.com/docs/access?context=build-agent&version=australia&pubname=australia-application-development&ft:locale=en-US) : The ServiceNow® Build Agent application enables developers to create, edit, and deploy full-stack applications and metadata through ac conversational interface. [Catalog Builder](https://www.servicenow.com/docs/access?context=catalog-builder&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) : ServiceNow® Catalog Builder enables you to create or edit catalog items (or record producers) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog. [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : The ServiceNow® Creator Studio application is a guided application development experience that enables business process experts to create request-based applications without the barriers of traditional low-code development. [Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) : Automate integration tasks using ServiceNow® components for Workflow Studio, or develop custom integrations. A separate subscription is required. [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Use AI recommendations to select the next component in your flow. The system generates recommendations based on the current position in the flow and the flow component names listed before. [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=australia&pubname=australia-application-development&ft:locale=en-US) : ServiceNow Otto for App Engine enables you to enhance custom applications with AI capabilities, such as AI agents and skills, that you can use at runtime. [ServiceNow Otto for Code](https://www.servicenow.com/docs/access?context=now-assist-code-landing&version=australia&pubname=australia-api-reference&ft:locale=en-US) : With the Australia release, the code autocomplete skill of the ServiceNow Otto for Code is available in the ServiceNow IDE. [Playbooks](https://www.servicenow.com/docs/access?context=process-automation-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US) : ServiceNow® Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. You can also use playbooks to provide end users with a simplified, task-oriented view of your process. [ReleaseOps](https://www.servicenow.com/docs/access?context=releaseops-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : ReleaseOps is a solution to problem of deploying changes, customizations, and custom apps on the ServiceNow AI Platform. By automating the deployment process, ReleaseOps helps to increase the predictability and reliability of deployments, while also reducing the risk of releasing unwanted changes to production. [Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/access?context=rpa-bot-generation&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) : Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities. [ServiceNow IDE](https://www.servicenow.com/docs/access?context=servicenow-ide-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : The ServiceNow® integrated development environment (IDE) application enables developers to create scoped applications in source code in an IDE based on Visual Studio Code for the Web on the ServiceNow AI Platform. [ServiceNow Studio](https://www.servicenow.com/docs/access?context=servicenow-studio-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : ServiceNow Studio provides a unified experience for all ServiceNow development activities, enabling admins and developers to extend base system solutions and easily create custom apps. [Theme Builder](https://www.servicenow.com/docs/access?context=next-experience-theming&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) : The ServiceNow® Theme Builder application enables you to customize the visual experience for your users so that you can update the look and feel to be more like your brand. [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US) : The ServiceNow® UI Builder application is a web user interface builder for building pages for workspaces and portals or custom web experiences with Next Experience Components. [Workflow Studio](https://www.servicenow.com/docs/access?context=workflow-studio&version=australia&pubname=australia-build-workflows&ft:locale=en-US) : The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.