--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # ServiceNow Otto for App Engine release notes # ServiceNow Otto for App Engine release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for App Engine Release Notes ServiceNow Otto for App Engine is an application that enables creators to enhance custom applications by integrating AI assets accessible to app users at runtime. The Australia release introduces significant updates and enhancements, reflecting the evolution of ServiceNow's AI experience under the newServiceNow Otto®brand, which consolidates conversational and autonomous AI capabilities within ServiceNow workflows. Show full answer Show less ## Key Features * **Conversational AI Asset Creation with Build Agent:** Available to users with a ServiceNow Otto for Creator subscription, Build Agent allows the conversational creation of agentic workflows, AI agents, and skills, streamlining AI asset development within custom apps (introduced in Australia Patch 2). * **ServiceNow Otto® Conversational AI Platform:** Formerly known as Now Assist, ServiceNow Otto® supports multimodal interactions (web, mobile, messaging) and enables autonomous orchestration of cross-system workflows, enhancing operational productivity and user engagement (renamed in Australia Patch 5). * **AI Platform Licensing Tiers:** The AI Platform now offers three licensing tiers---Foundation, Advanced, and Prime---each granting different levels of access to features such as generative AI skills, agentic workflows, and AI agents, enabling customers to select solutions aligned with their business needs. * **Large Language Model (LLM) Provider Updates:** The Now LLM Service is deprecated as the default model for new or inactive AI assets; a third-party LLM is selected by default instead. Existing configurations remain unaffected, and manual selection of Now LLM Service remains available (updated in Australia Patch 4). ## Activation and Access ServiceNow Otto for App Engine is available for installation via the ServiceNow Store. Customers should request the application through the store to access the latest features and updates. Product entitlements remain unchanged despite the rebranding, so customers should verify their subscriptions to understand their feature access. ## Related Applications and Features * **AI Agent Studio:** Provides a centralized environment to create, manage, and test AI agents and agentic workflows. * **AI Admin Hub:** Offers a console for setup, configuration, and monitoring of Now Assist (ServiceNow Otto®) applications and features. * **ServiceNow Otto for Creator:** Enhances development efficiency with generative and agentic AI capabilities. * **AI Skill Kit:** Enables creation and publication of custom prompts and skills for Now Assist (ServiceNow Otto®). The ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Australia release. ## ServiceNow Otto for App Engine highlights for the Australia release {#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-highlights} [Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. {#now-assist-for-app-engine-rn__ul_hl2_vpr_xjc} [Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * Prepare for Now LLM Service to be deprecated in a future release. {#now-assist-for-app-engine-rn__ul_crt_n5h_sjc} [Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.") * If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. {#now-assist-for-app-engine-rn__ul_q5m_vvh_sjc} See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=australia&pubname=australia-application-development&ft:locale=en-US) for more information.{#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-highlights-3} Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Australia release {#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-new-features} **[Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.")** [Create AI assets conversationally with Build Agent](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&version=australia&pubname=australia-application-development&ft:locale=en-US) : If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-app-engine-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. ## Changed in this release {#now-assist-for-app-engine-rn__now-assist-for-app-engine-changed-features} **[Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")** [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. **[Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.")** [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. ## Activation information {#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-activation} Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-activation-1} ## Related ServiceNow applications and features {#now-assist-for-app-engine-rn__now-assist-for-app-engine-rn-related-apps} [AI Agent Studio overview](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : With the ServiceNow®AI Agent Studio application, you can create, manage, or test AI agents and agentic workflows all in one place. [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences. [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The AI Admin Hub console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features. [AI Agent Studio](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow® Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) : ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient. [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow® AI Skill Kit enables you to create and publish custom prompts and skills for Now Assist.