Mobile Platform release notes
The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. See the following sections for release notes by version.
About Mobile Platform
- Empower your workforce to manage work from anywhere by delivering custom mobile experiences through the Now Mobile and Mobile Agent apps.
- Support field service technicians and engineers on the go by giving them off-site access to incidents, tasks, and workflows through the Mobile Agent app.
- Streamline everyday employee tasks by letting your entire organization view schedules, browse knowledge articles, and reserve resources through the Now Mobile app.
See Mobile Platform for more information.
Activation and other requirements
- Activation information
- Mobile Platform is a ServiceNow AI Platform feature that is active by default.
Brazil Early Availability
The September 2026 mobile release introduces voice-to-form capabilities for faster data entry, Microsoft Entra Shared Device Mode for secure multi-user device sharing, and enhanced Android app security compliance.
What's new
- Voice to form
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Fill an entire mobile form by speaking aloud using voice to form. On-device AI maps what you say to the correct fields, and you can review and edit the results before submitting the form.
- Support for Microsoft Entra Shared Device Mode
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Enable secure multi-user device sharing with Microsoft Entra Shared Device Mode. Users authenticate once at the device level, and Microsoft Entra-enabled apps use this authentication as part of their own sign-in process. When users sign out, data is cleared across all apps, preparing the device for the next user. This setup is applicable for areas like kiosk and shift-based deployments managed through Microsoft Intune.
What's changed
- Android app build request form
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Meet Google's new Android security requirements for developer verification and app registration using the updated build request form and pipeline. The form now includes a developer verification section where you provide your snippet, and the pipeline automatically embeds it in your APK or generates a verification APK for manual registration.