Employee Slate for ITSM release notes

Release version: Brazil
Updated September 10, 2026
1 minute to read

The ServiceNow® Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by version.

About Employee Slate for ITSM

  • View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page.
  • Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service.
  • Ask Otto to summarize current active outages directly from the home page banner.
  • Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots.
  • Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking.

See Employee Slate for ITSM for more information.

Activation and other requirements

Activation information
Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see Configure Employee Slate for ITSM.

Brazil Patch 1 and Version 2.1

Getting email notifications for walk-in visit or subscription status were added in Employee Slate for ITSM in this release.

What's new

Use Employee Slate for ITSM
  • Send email notifications to keep you updated on your walk-in visit.
  • Send email notifications when a user subscribes to a service to keep them informed of the subscription status.

Brazil Patch 0 and Version 2.0

Get walk-in IT support or book a tech lounge appointment without leaving the employee home page. Ask Otto to describe your issue in natural language and get routed to self-help or a booking.

What's new

Tech Lounge services
Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page.
Conversational assisted booking
Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.