---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ITSM Employee Slate for Moveworks release notes

# ITSM Employee Slate for Moveworks release notes {#ariaid-title1}

Release version: Australia  
Updated September 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
ITSM Employee Slate for Moveworks application surfaces active outages, scheduled maintenance, and trending incidents directly on the employee home page. ITSM Employee Slate for Moveworks is a new application in the Australia release.

## About ITSM Employee Slate for Moveworks {#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-highlights}

* See active outages and scheduled maintenance directly on the ITSM Employee Slate for Moveworks home page, without navigating to a separate page.
* Investigate service status in more depth from a dedicated Service Status page.
* Ask Otto to summarize current active outages in one select, directly from the home page banner.
* Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups.
* Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots.
* Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking.

See [ITSM Employee Slate for Moveworks](https://www.servicenow.com/docs/access?context=employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for more information.{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-highlights-2}

## Activation and other requirements

Important:  
ITSM Employee Slate for Moveworks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Enable ITSM Employee Slate for Moveworks by setting up Moveworks for Employee Slate and enabling the ITSM Employee Slate for Moveworks plugin. For more information, see .{#itsm-employeeslate-moveworks-rn__itsm-employeeslate-moveworks-rn-activation-1}

## September 2026 {#ariaid-title2}

The ServiceNow®
ITSM Employee Slate for Moveworks application surfaces active outages, scheduled maintenance, and trending incidents directly on the employee home page. ITSM Employee Slate for Moveworks is a new application in the Australia release.

### What's new {#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-new-features}

[Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Join a walk-in queue or book an appointment using the Tech Lounge page.

[Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.
{#itsm-employeeslate-moveworks-rn-2026-09__itsm-employeeslate-moveworks-rn-new-features-1}

## Australia {#ariaid-title3}

The ServiceNow®
ITSM Employee Slate for Moveworks application surfaces active outages, scheduled maintenance, and trending incidents directly on the employee home page. ITSM Employee Slate for Moveworks is a new application in the Australia release.

### What's new {#itsm-employeeslate-moveworks-rn-release__itsm-employeeslate-moveworks-rn-new-features}

[Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   View active outages and upcoming scheduled maintenance directly on the ITSM Employee Slate for Moveworks home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When
    no issues are active, the card displays an "All systems operational" state.

[Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service.

[Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question.
{#itsm-employeeslate-moveworks-rn-release__itsm-employeeslate-moveworks-rn-new-features-1}