---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# EMR Provider Directory Sync release notes

# EMR Provider Directory Sync release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® EMR Provider Directory Sync application
keeps Healthcare Operations organization, location, practitioner, and care-team data in
sync with a FHIR R4 server on a schedule. EMR Provider Directory Sync is a new
application.

## EMR Provider Directory Sync highlights {#hco-fhir-release-notes__hco-fhir-highlights}

* Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance.
* Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load.
* Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run.
* Classify imported organizations as internal or external business locations using an editable decision table.
{#hco-fhir-release-notes__hco-fhir-highlights-ul}

See EMR Provider Directory Sync for more information.{#hco-fhir-release-notes__hco-fhir-highlights-2}

## EMR Provider Directory Sync features {#hco-fhir-release-notes__hco-fhir-new-features}

How the FHIR sync works
:   A scheduled job runs an orchestration subflow that imports the four
    FHIR resources in dependency order and upserts them into the Healthcare
    Operations data model, keyed on the FHIR resource ID.

Run the initial load
:   After the initial full load, each run uses the previous successful
    run's timestamp as a watermark to import only resources changed since
    then.

Monitor and troubleshoot FHIR sync runs
:   Each run records one FHIR Sync Log row per resource type, with status,
    processed and skipped counts, and a shared correlation ID, so admins can
    monitor and troubleshoot syncs.

## Activation information {#hco-fhir-release-notes__hco-fhir-activation}

Install EMR Provider Directory Sync
by requesting it from the ServiceNow Store.
Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hco-fhir-release-notes__hco-fhir-activation-1}

This application depends on the HL7 FHIR Spoke and
on the Healthcare Operations and Healthcare and Life Sciences data-model
applications. For the full list, see
Prerequisites for the FHIR integration.{#hco-fhir-release-notes__hco-fhir-activation-2}

## Plugin information {#hco-fhir-release-notes__hco-fhir-plugin-info}

New plugins{#hco-fhir-release-notes__hco-fhir-new-plugins}

:   The following plugins are new in Brazil:

    EMR Provider Directory Sync (`sn_hcls_emr_sync`):
    Keeps Healthcare Operations organization, location, practitioner, and
    care-team data in sync with a FHIR R4 server on a configurable schedule.{#hco-fhir-release-notes__hco-fhir-new-plugin}

## Related ServiceNow applications and features {#hco-fhir-release-notes__hco-fhir-related-apps}

HL7 FHIR Spoke
:   Provides the read-only FHIR R4 Flow Designer actions that this
    application calls to read provider-directory data.