---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Core release notes

# Financial Services Operations Core release notes {#ariaid-title1}

Release version: Brazil  
Updated April 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Brazil release.

## About Financial Services Operations Core {#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights}

The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override.{#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights-1}

See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) for more information.{#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights-2}

## Activation and other requirements

Important:  
Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#financial-services-operations-core-rn__financial-services-operations-core-rn-activation-1}

## Version 13.2.1 {#ariaid-title2}

Claim Summarization on the Claim Workspace and Claim Summary pages moves to the supported Now Assist context menu (NACM) component, replacing the deprecated AI Summary Card component.

### What's changed {#financial-services-operations-core-rn-2026-10__financial-services-operations-core-rn-2026-10-changed}

Claim Summarization component update{#financial-services-operations-core-rn-2026-10__financial-services-operations-core-rn-2026-10-changed-feature-1}

:   Generate AI-powered claim summaries using the Now Assist context menu (NACM) component, which replaces the deprecated AI Summary Card component on the Claim Workspace and Claim Summary pages. Claims processors and
    adjusters can continue to generate an AI-generated summary of a claim: processors see it on the Claim Summary page, and adjusters see it on both the Claim Workspace and Claim Summary
    pages.

    Share a generated summary to the claim's work notes from the summary component. Selecting Share opens an editable work notes dialog, where adjusters can edit the summary text before
    selecting Save to work notes.

    Activate the Claim Summarization skill configuration for the summary component to appear on either page. If the skill configuration isn't active, the component doesn't display on either
    page.
{#financial-services-operations-core-rn-2026-10__financial-services-operations-core-rn-2026-10-changed-list}