Financial Services Card Operations release notes
The ServiceNow® Financial Services Card Operations application streamlines, digitizes, and automates card operations from the front to back office in your financial institution, and enables dispute agents to expedite dispute resolutions. See the following sections for release notes by version.
About Financial Services Card Operations
- Manage credit card openings and closings on one platform.
- Simplify credit card blocking and credit limit processes.
- Enable agents to create and manage dispute cases for both personal and business, debit and credit card accounts, and ACH dispute cases.
- Enhanced user experience through guided workflows and real-time visibility.
See Financial Services Card Operations for more information.
Activation and other requirements
- Activation information
- Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Version 15.3.3
Use Dispute Summarization from the Now Assist context menu (NACM) component on the dispute record page. The AI Summary Card component is deprecated.
What's changed
- Dispute Summarization component update
-
The Now Assist context menu (NACM) component replaces the AI Summary Card component that generated Dispute Summarization on the dispute record page. Dispute agents can generate an AI-generated summary of a dispute from the dispute record page.
Dispute agents can share a generated summary to the claim's work notes from the summary component. Selecting Share opens an editable work notes dialog, where agents can edit the summary text before selecting Save to work notes.
Activate the Dispute Summarization skill configuration for the summary component to appear. If the skill configuration isn't active, the component doesn't display on the dispute record page.
Version 15.2.1
Add new dispute intake questions for Visa hotel and facilities-withdrawal disputes, and provide read-back visibility into compelling-evidence transaction details.
What's new
- Date facilities were withdrawn
- Dispute agents and cardholders can now record the date facilities were withdrawn by answering the question "Date of the facilities were withdrawn." This question displays only after answering Yes to "Certification that the facilities were withdrawn," and supports chargeback eligibility evaluation for reason code 13.2 (Cancelled Recurring Transaction).
- Date cardholder checked out from hotel
- Dispute agents and cardholders can now record the date a cardholder checked out from a hotel by answering the question "Date cardholder checked out from hotel." This question displays only for disputes filed as Not as Described (reason code 13.3) or for a services dispute, where the merchant is categorized under a hotel or lodging merchant category code (MCC 7011, or the 3501-3856 hotel-chain range).
- CE Transaction Details
- View compelling-evidence transaction details as a read-back field when reviewing Visa dispute details.
What's changed
- Price-discrepancy question for Visa consumer disputes
- An existing question, originally used under the Processing Errors dispute category, has been repurposed for consumer disputes filed under reason code 13.3 (Not as Described or Defective Merchandise/Services). Dispute agents are asked "Is the dispute due to the difference between the quoted price and the actual charges made by the merchant?" and cardholders are asked "Is the dispute related to a discrepancy between the quoted price and the actual charges made by the merchant?" A Yes answer marks the dispute ineligible for reason code 13.3, since a price discrepancy is not a valid basis for that reason code under the Visa Chargeback Guide.
What's deprecated or removed
- Now LLM Service deprecation notice
- Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the KB3066214: ServiceNow Otto Model Upgrades article in the Now Support Knowledge Base.