--- sourceDocument: Brazil Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Release Notes ft:clusterId : - rn bundleId : - rn --- # Digital End-User Experience release notes # Digital End-User Experience release notes {#ariaid-title1} Release version: Brazil Updated September 17, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Digital End-User Experience application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. See the following sections for release notes by version. ## About Digital End-User Experience {#digital-end-user-experience-rn__digital-end-user-experience-rn-about} * Digital End-User Experience (DEX) detects and fixes potential technology issues before they affect you. Your IT team deploys DEX to monitor computers and applications. * DEX collects usage and performance data from endpoints. It uses metric rules to detect issues, remediate them automatically, and engage you proactively. * With the DEX Desktop Assistant, you can troubleshoot local applications, use Virtual Agent, run network tests, and contact IT support. Admins can send alerts to your Desktop Assistant. * DEX includes DEX Application and Device Health, DEX Content Playbook, and DEX Desktop Assistant. Application and Device Health provides end-to-end visibility into applications, networks, and devices, regardless of location. {#digital-end-user-experience-rn__ul_y3f_w14_pkc} See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing-cf&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information.{#digital-end-user-experience-rn__digital-end-user-experience-rn-about-2} ## Activation and other requirements {#digital-end-user-experience-rn__digital-end-user-experience-rn-requirements-activation} Activation information : Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#digital-end-user-experience-rn__digital-end-user-experience-rn-activation-1} Browser requirements : Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US).{#digital-end-user-experience-rn__digital-end-user-experience-rn-browser-1} ## Accessibility and localization {#digital-end-user-experience-rn__digital-end-user-experience-rn-accessibility-localization} Accessibility information{#digital-end-user-experience-rn__digital-end-user-experience-rn-a11y-info} : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform.{#digital-end-user-experience-rn__digital-end-user-experience-rn-localization-1} {#digital-end-user-experience-rn__digital-end-user-experience-rn-a11y-l10n-details} ## Version 5.3.0 {#ariaid-title2} This release includes updates to Digital End User Experience features and functionality. ### What's new {#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-new} [Digital End-User Experience remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US){#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-new-feature-1} : You can now use remedial actions to start or stop a Windows service, clear the system cache, and reset the print spooler. : You can now execute remedial actions from Flow designer. Each action runs only when the device is online and the action applies to it. [Metric rule rate limiting](https://www.servicenow.com/docs/access?context=metric-rule-rate-limiting&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) : Metric rules and event rules are now rate limited per rule on the device. This helps prevent a single noisy rule from flooding the instance with alerts or events. {#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-new-list} [Customize DEX alert events](https://www.servicenow.com/docs/access?context=customize-dex-alert-events&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) : A new extension point for metric rule events gives you more control over how events are evaluated before alerts are triggered. ### What's changed {#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-changed} [Devices](https://www.servicenow.com/docs/access?context=dex-workspace-devices-tab&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US){#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-changed-feature-1} : The Devices page now includes a link to DEX dashboard, so users with multiple roles can reach the DEX homepage faster. [Check device health using Employee Center](https://www.servicenow.com/docs/access?context=check-your-device-s-using-employee-center&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) : The Diagnose view in Device Health Check now explains why a category shows a **Poor** or **Average** status with no pending actions. It tells users that their IT team is reviewing additional metrics. {#digital-end-user-experience-rn-2026-10__digital-end-user-experience-rn-2026-10-changed-list}