---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Customer Service Problem Management release notes

# Customer Service Problem Management release notes {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Customer Service Problem Management application helps customer to identify and resolve service problems. See the following sections for release notes by version.

## About Customer Service Problem Management {#customer-service-problem-management-rn__customer-service-problem-management-rn-about}

* Identify and resolve service problems that customers experience, using a structured approach to customer-reported issues.
* Define tests that diagnose service problems, then apply targeted solutions based on the results.
* Resolve broadband and internet issues with AI-driven workflows that track network tickets and create actionable tasks for customer agents.
{#customer-service-problem-management-rn__ul_jhd_mxc_tkc}

See [Customer Service Problem Management](https://www.servicenow.com/docs/access?context=cspm-landing-page&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information.{#customer-service-problem-management-rn__customer-service-problem-management-rn-about-2}

## Activation and other requirements {#customer-service-problem-management-rn__customer-service-problem-management-rn-requirements-activation}

Activation information{#customer-service-problem-management-rn__customer-service-problem-management-rn-activation-info}
:   Install Customer Service Problem Management by requesting it from the ServiceNow Store.{#customer-service-problem-management-rn__customer-service-problem-management-rn-requirements-info-1}
{#customer-service-problem-management-rn__customer-service-problem-management-rn-requirements-info-1}{#customer-service-problem-management-rn__customer-service-problem-management-rn-activation-details}

## Version 8.2.0 {#ariaid-title2}

Map Test Group characteristics to Test Definition characteristics and run test definitions conditionally, so Test Run data flows through automatically to support fault
isolation and repair decisions.

### What's new {#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-new}

Service Lifecycle Request{#customer-service-problem-management-rn-2026-10__service-test-management-rn-2026-10-new-feature-1}

:   Create cases for customer-initiated changes to the ownership of an existing service. A new case type, Account change request, extends the Customer Service base case and includes child tables to support use cases such as
    transfer of responsibility.

{#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-new-list}

### What's changed {#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-changed}

[Test group characteristics](https://www.servicenow.com/docs/access?context=test-group-characteristics&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US){#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-changed-feature-1}
:   Add characteristics directly to Test Groups, map product specifications to the Test Group that should run. Propagate those values to Test Definitions through attribute mapping and decomposition rules. The right tests
    run with the correct inputs for each product, reducing manual configuration and errors.
{#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-changed-list}

### Plugin information {#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-plugin-info}

New plugins{#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-new-plugins}

:   Service Lifecycle Request (com.sn_slc): Provides Service Lifecycle Request management.{#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-new-plugin-1}

{#customer-service-problem-management-rn-2026-10__customer-service-problem-management-rn-2026-10-plugin-details}