--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Care Team Operations for Biomed release notes # Care Team Operations for Biomed release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Care Team Operations for Biomed release notes The Care Team Operations for Biomed application in ServiceNow supports the reporting and fulfillment of healthcare biomedical issues through specialized case types. The Australia release, updated March 12, 2026, introduces enhanced conversational AI capabilities, security improvements, and better role-based task management to streamline healthcare support processes. Show full answer Show less ## Key Features * **Now Assist in Virtual Agent:** Enables care team members to create support requests conversationally via the Care Team Portal or Care Team Mobile app. The Virtual Agent guides users with clarifying questions and validates requests using AI agents designed for care team operations. * **Case Creation AI Voice Agent:** Allows creation of cases over the phone through conversational interaction. This requires the Care Team Operations plugin for the relevant case types to be installed. * **Security Enhancements:** Introduces granular, backend read-only field controls (such as *strictreadonly* and *clientscriptmodifiable*) to improve instance security while maintaining backward compatibility and flexibility. Feature administrators now have expanded task completion capabilities previously reserved for administrators. * **ServiceNow AI Platform Licensing Tiers:** The platform offers three AI license tiers---Foundation, Advanced, and Prime---each unlocking progressively advanced AI features, generative skills, and agentic workflows relevant to care team operations. ## Important Upgrade Information The Australia release's enhanced read-only protections require reviewing affected fields and adjusting settings as needed, guided by knowledge article KB2718122 and configuration documentation. These updates improve security without disrupting existing workflows. ## Activation and Integration * Care Team Operations for Biomed is available for installation via the ServiceNow Store upon request. * The application integrates with related ServiceNow products such as Healthcare Operations Core, which underpins care team workflows by connecting hospitals with support departments, and Care Team Mobile, offering a mobile interface for issue reporting by hospital teams. ## What ServiceNow Customers Can Expect With this release, healthcare organizations using ServiceNow can expect more efficient, AI-driven support request creation both online and via phone. Enhanced security controls help protect sensitive healthcare data and maintain compliance. Expanded role permissions streamline administrative tasks, and tiered AI license options allow customers to tailor AI capabilities to their operational needs. The ServiceNow® Care Team Operations for Biomed application contains the case types to report and fulfill healthcare biomedical issues. Care Team Operations for Biomed was enhanced and updated in the Australia release. ## Care Team Operations for Biomed for Biomed highlights for the Australia release {#cto-biomed-rn__cto-biomed-rn-highlights} * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone. * Care Team Operations for Biomed has received security enhancements in the Australia release. {#cto-biomed-rn__ul_spk_kz4_53c} See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) for more information.{#cto-biomed-rn__cto-biomed-rn-highlights-2} Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## Important information for upgrading Care Team Operations for Biomed to Australia {#cto-biomed-rn__cto-biomed-rn-upgrade-info} The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&version=australia&pubname=australia-platform-administration&ft:locale=en-US).{#cto-biomed-rn__cto-biomed-rn-upgrade-info-1} If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role.{#cto-biomed-rn__cto-biomed-rn-upgrade-info-2} ## Care Team Operations for Biomed features {#cto-biomed-rn__cto-biomed-rn-new-features} [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. **[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")** [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#cto-biomed-rn__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. ## Activation information {#cto-biomed-rn__cto-biomed-rn-activation} Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cto-biomed-rn__cto-biomed-rn-activation-1} ## Related ServiceNow applications and features {#cto-biomed-rn__related-apps} [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : ServiceNow® Healthcare Operations Core provides the foundation for Care Team Operations and enables hospitals to streamline and automate their operations by integrating with supporting service departments. [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) : ServiceNow® Care Team Mobile provides a mobile experience for hospital care teams to report issues to support departments.