CRM Core release notes

Release version: Brazil
Updated September 10, 2026
1 minute to read

The ServiceNow® CRM Core application manages the complete product life cycle from lead to cash. The application provides workflows, configurable entity mappings, and declarative actions such as suspend, resume, and disconnect on sold products. See the following sections for release notes by version.

About CRM Core

  • Manage the product life cycle from lead to cash through a single configurable platform.
  • Perform declarative actions—suspend, resume, and disconnect—on sold products without custom development.
  • Transfer and sync data between source and target entities.
  • Control who can configure and manage entity mappings with role-based access.
  • Gain visibility into product status and life cycle activities to optimize operations and verify compliance.

See Install and configure CRM Core for more information.

Activation and other requirements

Activation information
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Version 1.10.0

The Lead to Cash Core application has been renamed to CRM Core.

What's changed

Install and configure CRM CoreLead to Cash Core renamed to CRM Core

Lead to Cash Core application has been renamed to CRM Core.