---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# CRM API Core release notes

# CRM API Core release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
CRM API Core application tracks and manages Sales CRM workflows with configurable request processing and Service Order Management integration. See the following sections for release notes by version.

## About CRM API Core {#crm-api-core-rn__crm-api-core-rn-about}

* Track and manage synchronous and asynchronous CRM workflows.
* Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations.
* Configure request processing modes (synchronous, asynchronous, or custom) with customizable notifications.
* Integrate with external Service Order Management systems through bi-directional REST API.
{#crm-api-core-rn__ul_crm-api-core-rn-about}

See [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information.{#crm-api-core-rn__crm-api-core-rn-about-2}

## Activation and other requirements {#crm-api-core-rn__crm-api-core-rn-requirements-activation}

Activation information{#crm-api-core-rn__crm-api-core-rn-activation-info}
:   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#crm-api-core-rn__crm-core-rn-requirements-info-1}
{#crm-api-core-rn__crm-core-rn-requirements-info-1}{#crm-api-core-rn__crm-api-core-rn-activation-details}

## Version 7.4.0 {#ariaid-title2}

The Sales and Services API Core application has been renamed to CRM API Core.

### What's changed {#crm-api-core-rn-2026-09__crm-api-core-rn-2026-09-changed}

[CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&version=brazil&pubname=brazil-order-management&ft:locale=en-US)Sales and Services API Core renamed to CRM API Core
{#crm-api-core-rn-2026-09__crm-api-core-rn-2026-09-changed-feature-1}

:   Sales and Services API Core application has been renamed to CRM API Core.

{#crm-api-core-rn-2026-09__crm-api-core-rn-2026-09-changed-list}