CRM API Core release notes

Release version: Brazil
Updated September 10, 2026
1 minute to read

The ServiceNow® CRM API Core application tracks and manages Sales CRM workflows with configurable request processing and Service Order Management integration. See the following sections for release notes by version.

About CRM API Core

  • Track and manage synchronous and asynchronous CRM workflows.
  • Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations.
  • Configure request processing modes (synchronous, asynchronous, or custom) with customizable notifications.
  • Integrate with external Service Order Management systems through bi-directional REST API.

See CRM API Core for more information.

Activation and other requirements

Activation information
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Version 7.4.0

The Sales and Services API Core application has been renamed to CRM API Core.

What's changed

CRM API CoreSales and Services API Core renamed to CRM API Core

Sales and Services API Core application has been renamed to CRM API Core.