Content Understanding

Release version: Brazil
Updated September 10, 2026
1 minute to read

Now Assist in Document Intelligence is now Content Understanding. The ServiceNow® Content Understanding application brings multimodal generative AI to document and image processing. It extracts key data, answers natural-language questions, and generates summaries from unstructured text, tables, and images. Content Understanding is enhanced and updated in the Brazil release.

Content Understanding highlights for the Brazil release

  • Capture structured data from documents, review extracted values, and integrate the results into downstream processes.
  • Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
  • Use a multimodal tool to process documents and images within custom skills.
  • Enable document chat in Virtual Agent.
  • Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making.

See Content Understanding for more information.

Important:
Content Understanding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Content Understanding features

Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes.
Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents.